Mighty Jaxx is an award-winning integrated future culture platform that designs and produces digital and phygital collectibles in partnership with the greatest talents in the world, as well as global brands such as Netflix, Formula 1, Hasbro, Toei Animation, Cartoon Network, Nickelodeon, Warner Brothers, Adidas and more, shipping millions of phygital collectibles to over 80 countries worldwide yearly.With a mission to supercharge future culture phygitally, Mighty Jaxx’s integrated platform will empower future pop culture brands with an end-to-end supply chain of digital and phygital collectibles, including artist development and incubation, proprietary IP operation and providing global consumers access to new DTC experiences.
Absolutely no response from their help email. Do not buy. Filing fraud through my bank. 3+ months with no response from them. Well over 6 months waiting for a purchase.
Mighty Jaxx 回复2024-02-21
Hi Jon,
We provide updates as we receive them from the factory on the product's FAQ page. Should there be any delays or if your item has completed production, an email will also be sent to you.
We do reply to all email queries, however, our emails might sometimes be routed to your spam folder by your email provider. We recommend to reach out on social media if you did not receive the reply in your spam/junk mail folder. - Samuel
Don't buy pre order products from mightyjaxx as you may not get your product even though you paid for it.
The product I bought was delayed twice and it's been 6 months and I still haven't got a confirmation of when the product will be shipped.
Can't rely on customer service as they don't respond.
Very bad experience with this company
Mighty Jaxx 回复2024-02-21
Hi Jus, I have replied to all your emails. However, they might have been routed to your email's spam/junk mail folder.
We do apologise that we can only provide estimates until we ship out the product. Once your tracking number has been sent to you, you can expect to receive it in a week. - Samuel
There's so little communication outside of Take Our Survey. Getting a shipping notice takes forever and the actual log in account site is just a huge advertisement ("I know you need to connect with us, but have you thought about buying this?" Customer service, timely shipping and communication needs work.
Mighty Jaxx 回复2024-01-18
Hi Joy, thank you for taking the time to write a review.
Our team has a 3-5 working day processing time before the tracking number is sent. The time might be extended due to peak period or festive seasons.
The tracking number will be sent to you once the processing is complete and from there, you can expect to receive the item in about 1 week.
We want to assure you that the team is constantly working to improve our processes and to make shipping our orders quicker and cheaper for all our customers.
We thank you for your support. - Samuel
Bad service!
Order no:85490
I would like to complain your company services. I have contacted with DHL, DHL replied that you haven’t given them the goods yet?
When will you handle it? Order date on Dec 1, the goods have not been shipped and processed until now, which is unacceptable.
Please reply me as soon as possible, what is the problem and this order status.
Mighty Jaxx 回复2023-12-20
Hi Nicholas, we have replied to you via email on this.
We apologise for the delay, as the issue was with our team and the DHL on our end.
We understand that you have sucessfully received the order. Thank you for your patience and kind understanding on this. - Samuel
It took 30min to log in to account both the site and app was giving errors
Mighty Jaxx 回复2023-12-12
Hi Joshua,
We apologise for the bad experience on the site.
We recommend to use a computer or use private browsing/incognito mode to use our site for the best experience.
Please send us some screenshots via email at [email protected] if you have any, so we can send them to the team to make the improvements. - Samuel
Honestly y’all sent me the review before I received my item so this is based on the website. Everything runs well and is easy to navigate. I also like the implementation of preordering with an upfront 35%
I would say 5 stars but for some reason I had to add the product to my web browser long in. I couldn't see my cart in my app. It was annoying
Mighty Jaxx 回复2023-11-14
Hi Luciano, we do apologise for the bad experience. We have sent the issue to the team to make improvements to the checkout experience on the app. In the meantime, we recommend making purchases via our website for the best experience. - Samuel
It took me a bit just to figure out how to order. The app is really confusing. I'm not even sure if the order went all the way through as it didn't yet show up on my profile. My money was taken though so as long as I get the stuff I ordered all will be well.
Edit: My order has been confirmed so I upped my reveiw a star.
Mighty Jaxx 回复2023-11-06
Hi McKenzie,
We apologise for the negative experience, and have sent the feedback to the team to make the adjustments.
We recommend to make the purchase via our website should you encounter any issues with purchasing on the app.
Nevertheless, we thank you for your support and we will send the tracking number to you once the order is shipped.
Should you have any issues with your order, please send us an email at [email protected] and our friendly customer service team will be glad to assist you. - Samuel
Hi Ray,
We thank you for your feed back and apologise for the negative experience. We have also sent the feedback to the team.
We recommend to make the purchase via our website should you encounter any issues with purchasing on the app.
Nevertheless, we thank you for your support and we will send the tracking number to you once the order is shipped.
Please write to us via email at [email protected] should you have any issues with your order and our friendly customer service team will be on standby to assist you. - Samuel
Mighty JAXX kept me thoroughly updated throughout the process. They mentioned my product would come in 2-3 weeks but it only took 8 days. Packaging was secure and all products were in great condition. I recommend Mighty JAXX and will be ordering from them again in the future! Thank you for being great!
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