Mighty Jaxx is an award-winning integrated future culture platform that designs and produces digital and phygital collectibles in partnership with the greatest talents in the world, as well as global brands such as Netflix, Formula 1, Hasbro, Toei Animation, Cartoon Network, Nickelodeon, Warner Brothers, Adidas and more, shipping millions of phygital collectibles to over 80 countries worldwide yearly.With a mission to supercharge future culture phygitally, Mighty Jaxx’s integrated platform will empower future pop culture brands with an end-to-end supply chain of digital and phygital collectibles, including artist development and incubation, proprietary IP operation and providing global consumers access to new DTC experiences.
以上内容由商家自行提供，未经平台核实。Mighty Jaxx（mightyjaxx.rocks）在 OK.one 的综合评分为 3.8 分（满分 5 分），基于本站收录的 272 条用户评价，属于爱好与工艺品分类，口碑一般。23% 的评价为 1 星，差评比例偏高；商家回复了 36% 的差评；近 12 个月新增 6 条。数据最后更新于 2026-10-24。
BAD BAD BAD After 2 years - yes, 2 years !!!! - after payng an item - the Argylle Movie Collection, Price: $169.00 - i receive only words. no facts only words. bad company, not honest about the REAL situation of the collection. and now? waiting for a re-fund . do you think it will arrive? absolutely not. BAD BAD BAD
Very disappointed with my experience with Mighty Jaxx. I placed my order in March 2026, and as of now, I still haven't received it. Their customer service is extremely difficult to reach, and when I do get a response, they can't provide any estimated date for when my order will even be processed or shipped. What's even more frustrating is that if you decide to cancel your order because of these excessive delays, they charge a cancellation penalty, even though the delay is entirely on their end. Customers shouldn't be penalized for a company's inability to fulfill orders within a reasonable timeframe. I understand that delays can happen, but the lack of communication, transparency, and accountability has made this a very disappointing experience. I hope they improve their customer service and order fulfillment process because, based on my experience, I cannot recommend ordering from them.
What a frustrating company, seriously.. I purchased the Wano Arc tray over one year ago (Oct 2024). I understand that preorders take time to fulfill, I am patient for things I am passionate about. Anyways, a few months after I purchased passed, so I reached out. Customer service told me it is taking longer due to some issues etc, I understood because I was told I will receive my order. Some time passed so I reached out again, and again, and again. Same thing was told multiple times. I checked their website to see the tray was still up for preorder, so I was hopeful. After reaching out again, today, I am told that I will not receive it and that I can get store credit or a swap…. Like WHAT? What would’ve happened if I hadn’t reached out?? Would you have just stayed with my $89.94 and me with nothing?? Not once did Freeny’s reach out to let me know what was going on with my order. Now the item is sold out AND resellers on eBay are charging $57 for a legit box, just one.. I requested a refund, but after reading some reviews, and not realizing refunds are not available for preorders, I feel like I was robbed. I just want my money back so I can go elsewhere to purchase what I actually wanted.. so frustrating. I will be reaching out to the bbb. I can’t stop thinking about how I would’ve lost that money if I hadn’t reached t reached out. Like what?! (Date of experience does not match, since my purchase was in 2024, my first email was in 2024, so I used the date of the email I sent in March)
Dear Liz Rivera, We apologize for the delay in your delivery. Due to high volumes, orders may take longer than usual. We appreciate your patience and understanding. Please email [email protected] if you need further assistance. We are aware that one of our colleagues is already assisting you with your concern. Due to high volumes during this period, orders may take longer than usual. We appreciate your patience and understanding. Best Regards, Mighty Jaxx Customer Care Team
I am extremely disappointed with the customer service I’ve received. For a company of this size, I expected much better communication and support. At first, your team seemed helpful, but once I reported a defective product, the communication stopped. I’ve tried reaching out multiple times and have not received a proper response. Receiving automated AI replies instead of real assistance is not acceptable when dealing with a product defect. I have ordered many items from you in the past because I believed in your brand as a collectors company. However, the way this issue has been handled makes me question that trust. When loyal customers experience problems, they expect accountability not silence. Ignoring defect claims and failing to communicate properly is disappointing and unprofessional. I sincerely hope you address this issue and improve your customer support, because this experience has left me very dissatisfied. Is too risky to buy from them because of their no refund policy so don't ORDER!!!
Hi S-Etinosa, Thank you for sharing your feedback. We’re really sorry to hear about the difficulties you’ve faced with your order, and we’d like to help resolve this as soon as possible. Could you please email us at [email protected] with your order number and registered email address? This will allow us to review your case in detail and provide you with the most accurate support and options available. Looking forward to assisting you. Warm regards, Mighty Jaxx Support Team
Horrendous experience. Ordered Gaia Dec 2024 and kept an eye on the website as there were delay issues. There now are no product updates for Gaia and the last email I received 6 months ago they told me she was in the UK and being checked over. No updates since. So where is she? You happily took my money but provide no customer service. Will never order again.
Hi Leonie, Thank you for sharing your feedback. We’re really sorry to hear about the difficulties you’ve faced with your order, and we’d like to help resolve this as soon as possible. Could you please email us at [email protected] with your order number and registered email address? This will allow us to review your case in detail and provide you with the most accurate support and options available. Looking forward to assisting you. Warm regards, Mighty Jaxx Support Team
Scammed by Singapore. I ordered something December 5th of 2024. They notified me a couple of weeks later (when I inquired regarding the status)that it was backordered and would not be available until April. Despite several emails asking for a refund, I eventually had to contact my credit card company to file a chargeback. Sadly, I was too late. CC company refused to refund and said to take it up with Mighty Jaxx. I have been sending them emails requesting updates every month or so. I typically get a reply that they have just received their shipment and are currently inspecting them. My most recent reply from them was "Still, unfortunately, upon inspection, we found that a significant number were damaged with broken parts, and some did not meet our expected color saturation standards. As quality is our top priority, we could not accept this batch for fulfillment." But they assured me it will be available in March of 2026. If I had known Might Jaxx was based in Singapore - the world capital of mail fraud - I would never have ordered from them. UPDATE: AFTER THE REPLY BY MIGHTY JAXX BELOW (which is most likely designed to stem the bleeding and make it look like Mighty Jaxx gives a hoot), I EMAILED THEM AS INSTRUCTED AND GOT THE SAME AI GENERATED REPLY THAT I HAVE RECEIVED AT LEAST A DOZEN TIMES PREVIOUSLY. THAT REPLY IS THIS "Hi there, Thank you for your email. You might be able to find your answers immediately on our FAQ page: ~~~~~(removed)~~~~ If you can't find what you're looking for there, no worries! Our friendly customer service team will get back to you within 3 business days. Should you not receive a reply within this timeframe, we recommend checking your junk/spam folder. We appreciate your patience. Sincerely, Mighty Jaxx Customer Service"
Dear Josie, We are very sorry for the inconvenience and completely understand your frustration. Please email us again at [email protected] with your order details so we can review and resolve this urgently. We appreciate your patience and understanding while we work to resolve this. Best Regards, Mighty Jaxx Customer Care Team
My experience with Mighty Jaxx has been downright awful. My initial order was in August of 2023 and it's just now ready, after continually missing estimated shipping dates. They provide zero updates via email and expect you to navigate their wonky site to figure out where your order is. Their non-refundable deposit policy apparently protects them forever in their minds, so don't bother trying to cancel and refund when it's been a year plus. Then, they finally decide it's ready to go and add $100 shipping! I am planning to cancel and hopefully dispute the deposit with my bank. Even if I have to eat it, it's a worthy investment to not have a piece I see everyday and associate with this awful experience. Avoid at all costs, this "group" needs to be shut down.
Hi Trevor, Thank you for sharing your feedback. We’re really sorry to hear about the difficulties you’ve faced with your order, and we’d like to help resolve this as soon as possible. Could you please email us at [email protected] with your order number and registered email address? This will allow us to review your case in detail and provide you with the most accurate support and options available. Looking forward to assisting you. Warm regards, Mighty Jaxx Support Team
Order placed for 3 items in early June, items were in stock on website but waited for over two months, only 1 item had been shipped. 2 other items were out of stock with no delivery date available. I asked for a refund for the remaining items they said company policy only offer credit!! What’s the use of credit when you don’t have the items I ordered?? There was no shipment update for the delay. I have to email them multiple times to follow up. Do not waste your money and time with this company!
Appalling customer service and communication. If you want to order any of their premium products through their website, do yourself a favour and don’t bother, unless you want to wait 3 years to receive it. I’ve ordered two products from them in 2023 and still yet to receive them. They don’t offer any form of refunds, nor do they inform paying customers of pushbacks on shipping dates. Near enough every time I’ve had to chase them for an update. They hold your money hostage with poor reasoning. Don’t waste your time or your money.
Incapable of answering emails. Why give them your money if they won't hire customer support to you know, support their customers?
(Updated 11/2025) I cannot recommend ordering from Mighty Jaxx. They do not adhere to delivery timelines for pre-ordered products, and will not reach out to inform customers of ongoing delays. I am still awaiting fulfillment for a product ordered in September of 2023. On the product update tab the delivery timetable has been pushed back multiple times. From June 2024 to September 2024. From September 2024 to November 2024. November came with no update until later in that same month when the date was again pushed to December 2024. December arrived and the delivery date was again changed midway through the month to January 2025. January 2025 came and went and the delivery date was not updated until multiple weeks into February 2025 to May 2025. Then May 2025 was changed to June 2025. June 2025 was changed to July then August. Then August 2025 came and the date was shifted to November 2025. November 2025 was changed to December 2025. Checking their website at the beginning of November shows that they have once again pushed back the ship date, now to the current estimated delivery date of February 2026. Nearly 2.5 years after the order date! As a paying customer I am extremely frustrated that there seems to be a perpetual delay and no accountability. I'm disappointed with the lack of direct updates for a paid for product and that the fulfillment timeline is now 2 years beyond the initial order. There seems to be no guarantee on item fulfillment and they will not consider ongoing delays as a legitimate reason for a refund. This is completely unacceptable as a toy production company that continues to advertise pre-orders for new products. It's understandable that delays happen and production issues may arise that need to be addressed in maintaining an acceptable level of quality, but this company is not new to making custom and limited run toys and continues to advertise new products. The delays, lack of communication and accountability are completely unacceptable. The only communication I have received, came shortly after I filed multiple complaints and posted on their instagram feed describing frustration with delays. I would be extremely wary of purchasing any product from Mighty Jaxx as I have zero confidence in obtaining an order in an acceptable timeframe, much less having clarity of what is causing the delays.
Renewing my review. Did have an issue with one of the figurines, but was promised a replacement. Did take some time sorting it out, but it was sorted and got the replacement, for which I am grateful! Super happy with the figurines, artwork is absolutely gorgeous. So far got box of 6 from One Piece, single figure from another One Piece collection and box of 6 from Avatar The Last Airbender. They are all stunning, beautiful and both me and the wife were REALLY impressed! Could do with a bit more straight forward support, rather than just Email, but issue got resolved. Thank you very much!
I wouldn't even give them a star. They are horrible at responding to emails. I pre-ordered the Gaia ink stories statue for my wife last year so it could arrive in December 2023 her birthday month. Months went by, and all I got was a website that showed inaccurate shipping times for my order. It was supposed to ship in September 2024, but now they're saying there was a mold issue that damaged my product, and it won't arrive at Singapore's dock til the first week of December 2024. A whole year later!!! Never buy from them again, and you shouldn't either. They do not care to communicate anything with you
I said I'd give you guys a negative review when I was frustrated with lack of progress with my issue (order 84295), it's only fair to now write a positive review after you solved it. I very much appreciate the time and effort put into resolving the issue with my damaged item. The replacement arrived yesterday. Thank you. I couldn't give you 5/5 because the length of time and lack of updates wasn't great.. I think 4/5 is very fair. Thanks to C****s for customer service (ticket 93987) and anyone else who managed to get the replacement ✌️
Worst company Do not order pre order from them Keep on changing the estimated date from may to July July to August August to September September to October do not know will they change the estimated date again or not ? Keep saying the too many order that why is delay Keep giving lousy reason seriously i see so many ppl have not received their order 1 year and ever longer of their waiting time please give us a full refund instead of making us wait and wait You guys do not value your customers who support you guys and do not offer anything else but wait and wait
It's coming to 1 YEAR since I ordered something from this place and it still has not arrived. No idea when it's actually going to be shipped even though I paid the full amount. This company is basically a scam. Strongly advise against buying anything from this site.
Recived a figure as a birthday gift. NFC was not scanning so emailed the company. Waited ages for reply and when got one, they told me nothing can be done as they have different policies?? Recived no help at all and only AI responses. Put me off from buying ever again.
Going on 1 year waiting for an order.....
Hi Jon, we send out orders as soon as the production is complete. Please drop us an email with your order number and we will do a check on the order. - Samuel
Super excited to get Mr. Sudsy!!! Check out process was easy
Horrible experience, there is little to.no communication. They respond 1 time and then after that silence. I ordered a piece over a year ago and still waiting. Can't even get a email response
Hi Jon, We do reply to all email queries, however, our emails might sometimes be routed to your spam folder by your email provider. You can also reach out to us via social media if you are unable to locate the email. We also provide updates as we receive them from the factory on the product's FAQ page. An email will also be sent once the page has been updated. You can rest assured that we will reach out should there be any issues with your order. - Samuel
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