I am extremely disappointed with the…
I am extremely disappointed with the customer service I’ve received. For a company of this size, I expected much better communication and support. At first, your team seemed helpful, but once I reported a defective product, the communication stopped. I’ve tried reaching out multiple times and have not received a proper response. Receiving automated AI replies instead of real assistance is not acceptable when dealing with a product defect. I have ordered many items from you in the past because I believed in your brand as a collectors company. However, the way this issue has been handled makes me question that trust. When loyal customers experience problems, they expect accountability not silence. Ignoring defect claims and failing to communicate properly is disappointing and unprofessional. I sincerely hope you address this issue and improve your customer support, because this experience has left me very dissatisfied. Is too risky to buy from them because of their no refund policy so don't ORDER!!!