MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.
Reviewers had a great experience with this company. Many customers frequently mention that the official online website is extremely easy to navigate, allowing shoppers to quickly find the exact products they need. People also deeply appreciate the remarkably smooth ordering process, helpful size descriptions, and reasonable prices offered across various lifestyle items.
However, some customers also noted that certain items did not match their online expectations, mentioning poor product quality or unexpected extra fees. A few reviewers were quite disappointed, reporting that purchased goods looked completely different from the website pictures or fell apart quickly during normal daily use.
Garment that arrived didn’t look like the one advertised
The garment that arrived didn’t resemble the garment that I saw on the website (different colour and lower quality than you would expect for £60).
I am attempting to return the garment but the returns process is extremely convoluted (it needs to be posted to China (which as the company’s email points out may cost up to 40$ and the call centre is Chinese language only)..
Poor returns service and poor customer service. Won’t be buying from them again.
**EDIT- thanks for the helpful response after you saw the Trustpilot review. Thanks for the refund also**
MiniInTheBox 回复2023-12-01
Hi Tom,
Thank you for leaving a comment. We apologize that you received a garment that didn't resemble the pictures. Upon checking, I've found that one of the customer service agents dealt with the request earlier. The purchase amount should by now appear on your paypal account, as mentioned, the garment doesn't need to be send back. We will ensure the supplier doesn't easily get away with this, and possibly, we might cease collaborating with them. Additionally, all our customer service is exclusively in English. We apologize for the misunderstanding. We appreciate your feedback and hope to serve you better in the future.
I spent $71 to get The Book Lover’s Advent Calendar “with bookmarks, ornaments greeting cards and more!”
It arrived today- but every single pocket is empty- there are no items in the pockets- am I meant to find and fill the 25 pockets myself?? Impossible to reach a support team- feel ripped off
MiniInTheBox 回复2023-11-30
Dear Barbara,
Thank you for taking the time to share your feedback with us regarding The Book Lover’s Advent Calendar. We sincerely apologize for the disappointment and inconvenience you've experienced with the incomplete delivery.
Our team is currently conducting a thorough investigation to identify the root cause of the empty pockets in your advent calendar. We understand the frustration this has caused and want to assure you that this is not the standard of service we aim to provide.
To address this issue promptly, we will process a full refund to your PayPal account. There is no need for you to return the item, and we kindly ask for your patience as it may take a few business days for the refund to reflect in your account.
In addition, we want to improve your experience with our customer service. Please ensure that you are signed in to the correct account when reaching out for assistance. You can access our "Help Center" through both the website and app to submit a ticket. Our dedicated representatives will respond within 24 hours to address any further concerns you may have.
I like to be able to see the sizes, both in cm and inches. The selection was easy, though this is my first buy from this company, so I’ll wait until after delivery to comment more.
The items were displayed nicely, and I didn't find it difficult to locate the category I was most interested in.
I only just noticed there is a tiny $CAD in the top, right corner, which I couldn't find when I was choosing my purchases. And while I have purchased items originating in the U.S. numerous times before, I have never had to pay insurance on every aspect of the delivery before.
Don't buy with this company. I ordered a hoodie in dark green, cotton mix. I got a kind of neon green hoodie in 100% polyester - horribly bad material, like foam. Unwearable! There is no way to initiate a return as after filling the return form the send button keeps on loading and nothing happens. I read on facebook that the same happened to others too.
I am pretty much sure that the good reviews are all fake.
I ask you to refund me S$74.39.
My order #: 2311102232948577
MiniInTheBox 回复2023-11-29
Dear Heike,
Thank you for taking the time to provide feedback on your recent purchase. We sincerely apologize for any inconvenience you've faced. We have initiated a full refund of S$74.39 to your PayPal account, and there is no need to return the hoodie. We understand your dissatisfaction with the material, and we are committed to making things right for you. To prevent such discrepancies in the future, our sourcing manager will conduct a thorough investigation. We value your input as it helps us enhance our product quality and service. Additionally, our customer service team is readily available through the 'help center icon' to assist you further. If unable to submit a ticket, we recommend to either to update the app to the latest version, or to submit a ticket using another browser.
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