Wondershare MobileTrans

Thank you for sharing your experience. Firstly, I'd like to present our deepest apologies for the inconvenience that happened on your end. We understand that it is very important for users to get help timely when he/she has trouble using the product. Wondershare values each customer's benefit and we are always doing our best to provide both LiveChat, Phone, and email support, you may reach us more flexibly from the link below. https://www.wondershare.com/about/contact-us.html We desperately hope to investigate the installation issue further and then provide professional instructions or suggestions; however, the current information is too limited. Could you please send us your contact email or order number after receiving an invitation from Trustpilot? Our support will handle your case with the 1st priority and do the needful assistance. It is our ultimate pursuit that users can use our software happily! So, I hope you will consider giving us a chance to investigate your issue and fix it, thanks again!

Hi Puja. Thanks for sharing your experience. I understand your feeling, and it would be very depressing when you are unable to transfer WhatsApp files from iOS to Android as you expected. Wondershare values each customer's benefit, and we'll do our best to help you out. For your case, please allow us to explain it in more detail and see how we could assist you further. Knowing you were encountering a problem, we desperately hope to fix it promptly in a targeted manner, and this is the reason our support invited you to provide more details (like a screenshot showing the problem and log files, build a remote access, etc.), which might need some time for troubleshooting. Seek your kind understanding. As you've already contacted us, would you please update your order number or ticket number here? Our senior support team will investigate it further. ----------------------------------------------- Thank you for giving Wondershare enough trust to investigate your issue further. Upon checking, we locate our support is closely following up on your case. Would you please kindly check and consider building a remote access for further troubleshooting? That would be very helpful for us to fix it faster. If the problem is unable to be resolved, we'll process a full refund to take care of your benefit. Your patience is highly appreciated!

Hi Zion. Thanks for taking the time to write a review here. It is really heartbroken for us to read your review without knowing the root reason yet. We desperately hope to investigate the issue you might encounter and then provide professional instructions or suggestions, however, the current information is too limited. Could you please send us your contact email or order number after receiving a request from Trustpilot? We'll handle your case with the 1st priority and do the needful assistance. It is our ultimate pursuit that users can use our software happily! So I hope you will consider giving us a chance to investigate your issue and fix it, thanks again! ------------------------- Thanks for your update. Could you please drop an email with more details (like the order number or contact email) at [email protected]? If we only receive your dissatisfaction, but cannot know the real manifestation or cause of the problem to further help you solve it, there will be no change or help for your current situation. Your patience is highly appreciated!

Hi Cornelius. Thank you for sharing your experience. I understand it would be very frustrating if you failed to transfer files fully with this software. We desperately hope to further look into it and then provide some professional instructions or suggestions, however, the current information is too limited. Could you please send us your contact email after getting a request from Trustpilot? Our technical team will handle your case with priority and do the needful assistance ASAP. Back to your feedback about the current payment plans for sales, I'll forward it to our team. definitely, we'll keep improving and then bring more benefits to our users. It is our ultimate pursuit that users can use our software happily! So I hope you will consider giving us a chance to investigate your issue and fix it, thanks again!

Hi Quresh. We are happy to hear that our support helped you solve the problem finally. Sorry for the inconvenience that happened on your end, we'll keep improving and bring a better experience for our users!

Hi Messih. Thanks for taking the time to write a review. Kindly note that we also provide the trial version for the users to confirm if it meets their requirements before purchasing. MobileTrans team values each user's experience and we always keep improving. Could we confirm if you encounter an issue during backing up your files with the trial version? If so, we invite you to report it with more details via the link https://www.wondershare.com/about/contact-us.html and we are more than happy to do troubleshooting further and then provide a solution or improve it in a targeted manner! Thanks again!

Hi Rifky. Thanks for sharing your experience. Sadly to hear you were unable to transfer WhatsApp data from your Android to iOS device smoothly in the first place. Wondershare values customers’ user feedback and we are always aiming at improving the performance of this software. Would you mind sending us your contact email or order number after receiving an invitation from Trustpilot individually? So that we can clarify it further and then provide suggestions or do further improvements in a targeted manner. Look forward to getting in touch with you!

Hi Sidney. Thanks for sharing your experience. Sadly to hear that you were unable to transfer WhatsApp data in a normal way. Wondershare values each customer's benefits and we'll do our best to help you out. For your case, please allow us to explain it in more detail and see how we could assist you further. We accept a refund request if the customer encounters a technical issue that is unable to be solved within 7 days. Knowing you were encountering a problem during using the product, we desperately hope to fix it, and this is the reason our support invite you to provide more details (like a screenshot showing the problem and log files, etc.) for troubleshooting, and this was also the reason we didn't process a refund for you in the first place. Seek your kind understanding. Would you please kindly send us the required information for further analysis? If we are unable to solve it, we'll process a refund as request. Your patience is highly appreciated!

Hi Ion. Thanks for sharing your experience. Sadly to hear that you were unable to recover WhatsApp files in a normal way. We desperately hope to further look into it and then provide some professional instructions or suggestions, however, the current information is too limited. Could you please send us your contact email after getting a request from Trustpilot? Our senior support team will handle your case with the 1st priority and do the needful assistance for you ASAP. It is our ultimate pursuit that users can use our software happily! So I hope you will consider giving us a chance to investigate your issue and fix it, thanks again!

Thanks for sharing your experience. Sadly to hear that you were unable to transfer files with Mobile Trans in the way you expected. We desperately hope to further look into it and then provide some professional instructions or suggestions, however, the current information is too limited. Could you please send us your contact email after getting a request from Trustpilot? Our senior support team will handle your case with the 1st priority and do the needful assistance ASAP. It is our ultimate pursuit that users can use our software happily! So I hope you will consider giving us a chance to investigate your issue and fix it, thanks again!

Ciao Sebastiano. Grazie per aver condiviso la tua esperienza. Vorremmo esprimere le nostre più sentite scuse per l'inconveniente causato dalla versione di prova. Gentilmente, spiegacelo in modo più dettagliato e vediamo come possiamo aiutarti a risolvere ulteriormente il problema. Normalmente, forniamo agli utenti la versione di prova per confermare se soddisfa i loro requisiti prima dell'acquisto. Ma se il cliente desidera ripristinare i file senza limitazioni, deve sottoscrivere un piano per attivarlo come versione completa. Cerca la tua gentile comprensione. Se hai ulteriori domande o dubbi, non esitare a ricontattarci perché saremmo più che felici di aiutarti.

Hi Stanly. Thanks for sharing your experience, and we are glad to hear that this software helps you transfer WhatsApp files from Android to iPhone in the way you expected. Regarding the price, we'd like to say we are always doing our best to improve it and adding many new features to this software in order to provide a more cool and powerful experience for users. Meanwhile, Wondershare will provide customer service for free forever. Seek your understanding based on our large investment of time and energy. And we believe that our service and product offer more value for your money. :)

Hi Laela. Thank you for sharing your experience. Firstly, We'd like to present our deepest apologies for the inconvenience that happened on your end. I understand your feeling, and it would be very depressing if you are unable to be recognized as a full version and connect devices correctly after purchase. It sounds unusual for MobileTrans to work in that way, and we are eager to help you solve this problem but need to get more information. Would you please send us your contact email after receiving an invitation from Trustpilot? Our tech team will further investigate it and provide a solution for you as soon as possible. If we are unable to solve it, we'll process a full refund to take care of your benefit. You are important to us and we want to help you as best we can. Look forward to a warm contact. -------------------------------------- Thank you for giving Wondershare enough trust to investigate your issue further. Our senior support will look into this matter further and keep you updated via email as earlier as possible, please keep an eye on it. Your patience is highly appreciated！

Hi Vroom. Thank you for sharing your experience. We are delighted to hear that you had such a great experience interacting with our customer support team. I completely understand how rewarding it can feel when your problem was taken care of patiently, and I'm glad to hear that our support team was able to accomplish that for you!

Hi Ronit. Thanks for sharing your experience. Thank you for sharing your experience. Firstly, We'd like to present our deepest apologies for the inconvenience that happened on your end. I understand your feeling and it would be very depressing if you received an error after purchase. To further help you solve this problem, our senior support contacted you via email to get more details, please kindly check your mailbox and send us the required information. Really appreciate your time and patience a lot！

Hi Tara. Thanks for sharing your experience. Per your description, please let us explain it in more detail and see how we can help you solve the issue further. Normally, the user will be auto-renewed if he/she subscribed to a quarterly plan and didn't cancel it manually, this is the reason you were charged again. To avoid any trouble caused by it, we have especially noted this point on the subscription page. Besides, we'll send a reminder email to the customer before auto-renewal. Seek your kind understanding. If you don't want to keep the auto-renewal service, you may log in your personal account from the link below and click "Manage Subscription" to cancel it manually. After that, you'll not be billed in the next period. https://account.wondershare.com/auth/account/#/login Sorry to hear that you didn't get in touch with us timely. We understand that it is very important for users to get prompt help when he/she has trouble using the product. Wondershare values each customer's benefit and we are always doing our best to provide both LiveChat, Phone, and email support (7*24 hours customer service), you may contact us from the link below to reach us instead. https://www.wondershare.com/about/contact-us.html Or would you mind sending us your contact email after receiving an invitation from Trustpilot? We will further investigate it and do needful assistance ASAP. Look forward to getting in touch with you! ------------------------------------------------------------------ Thank you for giving Wondershare enough trust to investigate your issue further. Our senior support is closely looking into this matter and they will keep you updated via email as earlier as possible, please keep an eye on it. Your patience is highly appreciated！

Hi Don. Thank you for sharing your experience. Feedback like this helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. Definitely, we'll do our best to make our support more knowledgeable and help users efficiently and timely. Really appreciate your suggestions!

Thank you for sharing your concerns before purchasing this software. We understand that it is very important for users to get help timely when he/she has trouble using the product. Wondershare values each customer's benefit and we are always doing our best to provide both LiveChat, Phone, and email support (7*24 hours customer service). Per your request, we recommend you reach us from the link below for support directly. https://www.wondershare.com/about/contact-us.html And if you need phone support urgently, you may submit a callback request from the following link and we'll call back in your time zone at 9 am - 10 pm. https://support.wondershare.com/contact/request.html?type=phone Or you can also send us your contact email after receiving an invitation from Trustpilot. Our customer service team will contact you to take care of your concerns ASAP. Appreciate a lot for your time and patience! ---------------------------------------- We are willing further look into your case, however, there is still no update from you yet. To address your concern, would you please report it with more details at [email protected]? We'll take care of your concerns and help you out ASAP. Thanks a lot!

Hi Prashant. Sadly to hear that you were unable to transfer files with MobileTrans in the way you expected. We desperately hope to further look into it and then provide some professional instructions or suggestions, however, the current information is too limited. Could you please send us your contact email after getting a request from Trustpilot? Our senior support team will put your case in the 1st priority and do the needful assistance for you. It is our ultimate pursuit that users can use our software happily! So I hope you will consider giving us a chance to investigate your issue and fix it, thanks again! ---------------------------------------------------- Thank you for giving Wondershare enough trust to investigate your issue further. Upon checking, we locate our technical support is following up on your case. Would you please kindly check and provide the required details for further troubleshooting? That would be very helpful for us to provide a solution faster and more accurately. Your patience is highly appreciated!

Hi Christos. Thanks for sharing your experience. I understand your feeling, and it would be very depressing to realize a product you are interested in that didn't work the way you expected. We desperately hope to clarify this matter and then help you save your time and energy, however, the current information is too limited. To better take care of your concern, would you please send us your contact email or order number? So that our senior technical support can contact you to collect more details for further troubleshooting and then evaluate a solution accurately. If we only receive your dissatisfaction, but cannot know the real manifestation or cause of the problem to further help you solve it, there will be no change or help for your current situation. Seek your kind understanding. Look forward to getting in touch with you sincerely. --------------------------------------------------------------- 17-10-2022 We are willing further look into your case, however, there is still no update from you yet. May I confirm if the issue has been resolved on your end? If not, would you please report the issue with more details at [email protected]? We'll take care of your concerns and help you out ASAP. Thanks a lot!