Wondershare Technology is a key member of the National Planning Software Enterprises of China and a global leader in application software development. We have users in over 150 countries. Wondershare is committed to providing software that brings simplicity to people's lives.MobileTrans offers Mobile Phone Data Transfer Software, Backup and Restore Tools. PC software for Mac and Win users and mobile version applications are available to transfer photos, contacts, sms, etc in one-click .
Reviewers overwhelmingly had a great experience with this company. Customers praise the software for making it remarkably simple to transfer WhatsApp data and chat histories between different mobile operating systems without experiencing any data loss. Consumers note that the tool efficiently handles large media files and difficult backups when standard official methods completely fail.
However, some reviewers were not happy with unexpected connection drops and occasional data transfer failures during the setup process. Some people also felt that the onscreen instructions were quite confusing and required extra manual steps to finish the task. Users additionally mentioned difficulties regarding customer support responses or lack of refunds when issues occurred.
Based on reviews I downloaded paid for Mobile Trans. I went to back up whatsapp to my PC but saw only options to transfer to IOS devices. I give the benefit of the doubt to the company. I looked at their instruction video and the options appeared different. There is always a possibility that I have a glitch in the download. I signed on and went to support chat and seemingly got sort of ignored. I hope I can resolve this. Here is the transcript;
Nur joined the chat
2024/2/20 15:51:10
Hi, thanks for contacting us. Please provide a brief description of the question first （Ignore if you had provided). The agent will be joining to reply soon. Thank you.
2024/2/20 15:51:31
Hi! Thank you so much for holding. My name is Nur from the Wondershare team. I am here to help.
2024/2/20 15:52:25
What were you trying to do?
2024/2/20 15:53:15
Back up whatsapp to PC. It only shows options to transfer to IOS device
2024/2/20 15:56:36
hello?
2024/2/20 15:59:13
I have very limited time. Please respond
I don't mind waiting when an agent is checking something but I don't have time for this.
Additional;
Following hearing from Wondershare below, I have emailed them as requested. It is unfortunate that this seemed the best way to get their attention.
UPDATE; I have upgraded to 4 stars because I received (apparently) the correct instructions, however there are many steps involved typing on the phone and I have disabled hands and could not proceed without making errors. I think that all the instructions should be clearly outlined prior to purchase. I guess I'll be requesting a refund.
Edit again; Okay, I have returned to one star because customer assistance is terrible. I did manage to get a friend to complete the steps on the phone and download the Whatsapp content to the computer. After doing this, there was a 'view' function within the mobile trans (MT) software to read whatsapp messages.
After I closed MT, I tried reading the whatsapp content from where it was stored on the computer but it did not open. I then opened MT again to see if I could find the 'view' function again. No luck.
I therefore emailed MT support to ask if it was even possible to read these messages and if so how; a straight forward question. Instead of a simple answer I received a robotic style request to submit logs and screen shot and perhaps a short video. This 'agent' presumably knows from previous communications of my disability; also I said in my first email my screen capture does not work.
I asked the same question again; 'are the whatsapp files readable on computer?' If you answer first then I'll send logs. Again the same robotic response. It's as if they do not actually read the emails. They only respond to certain key words? I asked the question once more yesterday and no response yet.
Additional Information Feb 22
In response to my specific question above I received this response this morning;
"Hi there,
Greetings from the Wondershare Support Team!
Thanks for contacting us. This is Ezra, and I am sorry to know that you are having an issue with your purchase. This is not the experience we want you to have, let me be of assistance.
In line with your concern, please refer below steps to back up your data to your computer.
Step 1. Connect your phone to the computer"... and on it goes
This is obviously not a real person. Absolutely ridiculous and appalling. I stated more than once that I had already backed up the data to my computer. What a sham of a company!
Feb 23 Update
You have my order number as I sent it to you at the first request. Request for support # 3538353
I have FINALLY received a partial answer to my question from 'Joyce' stating that the whatsapp files are not readable on the computer. However the other part of my question asking if and how I might read them using MT software was not addressed.
Think about it. Would it not have been easier to address my inquiries with an actual agent who can actually read, rather than have your operation techniques exposed like this publicly, potentially losing customers? By the way, I said sham, not scam.
UPDATE February 27
I finally received an answer to my question which they had to get from the programmers. (grin) The complex answer was 'to view the whatsapp messages on the computer, click on restore' Why on earth that cannot be given on front line support is your guess.
I tried going through the process of restoring the backed up files to a new android. It is WAY more complicated than they say. They left out a step in the instructions for changing the com.fwhatsapp file name to com.whatsapp which caused unnecessary angst. After all that it seems their software (SW) is unstable. I had to install Whatsapp 3 times because the SW could not detect it. After stalling the transfer SW asked that I rename the file which was already renamed. The process failed. Not good. wasted $
Wondershare MobileTrans 回复2024-02-21
Hi Tim, We apologize for the difficulties you have faced while trying to contact our customer support. I understand that your time is valuable, and we are continuously working on improving our support channels. In addition to our chat service, you can also contact our support team via email at [email protected]. They will be more than happy to help you with any issues or concerns you may have.
Regarding the WhatsApp file backup problem you are encountering, we desperately hope to investigate it further and then provide professional instructions or suggestions. However, the current information is too limited. Could you please send us your contact email after receiving an invitation from Trustpilot? We'll handle your case with priority and do the needful assistance.
It is our ultimate pursuit that users can use our software happily! So, I hope you will consider giving us a chance to investigate your issue and fix it, thanks again!
--------------------------------------
Update on 23 Feb 2024:
We sincerely apologize for the negative experience you've had with our customer service. I'd like to assure you that our primary goal is to provide excellent customer service and satisfaction. We take allegations of fraud and scam very seriously and would appreciate the opportunity to investigate and address your concerns in detail.
To assist you further and understand the specifics of your situation, would you please send us your ticket number or order number? This will allow us to find the communication record between us and then work on a resolution for you accurately.
We value your feedback and are committed to making things right. We hope to have the chance to regain your trust and provide you with the quality service you deserve.
i am moving from andriod to iphone and came across this, i purchased to start the transfer with the cable and it didnt work, and it made me purchase another one at a much higher price still i couldn’t transfer to iphone 15plus, it kept showing me to use a lighting cable which 1phone 15 plus doesn’t have as it’s the new usbc cable. So I now had to purchase a 3rd one for desktop, the app was kinda working.i got to the part I had to do end to end encryption on my android which I did and I also created a password . I have gone to enter my number on the new iphone and it requests the 64 bit encryption code which it didn’t as before, now I have entered the 64 bit key and my password and it doesn’t work. I have been trying to migrate all week from android to iphone and this app was my last hope, and now my data is not even up to date. I cant restore my data as it ask for a key which I have entered from doing it on my android and it doesn’t work. So now I want a full refund of all 3 payments made and I also want my data which it advised Is stored for the transfer to the new phone. The biggest issue i have now is that i have lost my data and i cant restore the most recent chats from my icloud to my iphone.
Wondershare MobileTrans 回复2024-01-22
Hi Mia, we are sorry to hear that you are having trouble transferring data between your devices by using this software. We take product quality and functionality very seriously, and we strive to provide reliable and effective products to all of our customers. Our team would like to understand more about the specific issues you are experiencing so that we can determine the best course of action to resolve the problem. Could you please send us your contact email after getting an invitation from Trustpilot? You may also report the issue with more details at [email protected].
We will do everything we can to assist you and ensure that you are satisfied with your purchase. If we are unable to solve it, we'll process a refund to take care of your benefit. Thank you for bringing this to our attention.
Trialed this product. Was on the fence about buying. When I went to log off a popup appeared stating 50% off product, at that point I decided to buy for a year. After the purchase at 19.95 I found out this was a purchase for only 1 week of the product. I am still trying to get my money back from this company. Terrible customer support.
After hearing from Wondershare after Trust Pilot forwarded my review to them I stand by my original review. Below is Wonder shares response.
Lily (Wondershare)
Jan 20, 2024, 17:11 GMT+8
Hi Donald,
Hope this email finds you well.
We apologize for any confusion that may have arisen. Please allow us to explain it a little bit more for you.
In line with your concern, we checked that you indeed purchased the MobileTrans 1-week plan. A yearly plan for MobileTrans will be $39.99. You can check the price information from our official website:
Regarding your refund request, if you purchase a product but request a refund due to personal reasons, it does not fall under our refund policy as MobileTrans has been activated on your end. Seek your kind understanding.
We seriously treat each customer as valued, and we want to solve each customer's problem and meet their needs, if any technical problem or process problem, please feel free to tell us, we will definitely make an effort to it, and if we can not solve it we will make the refund.
We appreciate your kind understanding.
Please feel free to contact us if you need further help.
Have a nice day.
Wondershare MobileTrans 回复2024-01-18
Hi Donald, thanks for bringing your concern to our attention here. I understand your feelings, it would be very frustrating if the subscription plan you purchased was not as the same as you expected. We desperately hope to clarify this matter but we need to collect more details, could you please send us your contact email or ticket number after receiving an invitation from Trustpilot? Our senior support will go ahead to find the communication record between us and then help you out with priority.
---------------------------
Thank you for giving Wondershare enough trust to take care of your concern further. Our support will contact you soon, please keep an eye on it. Your patience is highly appreciated！
(Wondershare request #3398009, if you're with their tech support.)
Downloaded and installed MobilTrans on Mac. Android and new iPhone connected as verified by MobileTrans app. Logged in and WhatsApp module purchase was verified, but clicking START only displays the BuyNow window. MobileTrans does not attempt to transfer WhatsApp files.
Support sent a link to an updated version, but the same thing happens... Buy Now screen and no transfer.
I've requested that they escalate to a senior support technician, but have not received a response after 7 hours.
I'll request full refund of the PayPal payment after 12 hours if I haven't heard back.
UPDATE: Eventually Wondershare responded and refunded my purchase. I appreciate the speed of the refund and the time they took with my issues.
Wondershare MobileTrans 回复2024-01-08
Hi Philip, it is regretful to hear that you didn't have a good experience with our software. I understand your feelings, and it would be very depressing when you are unable to transfer WhatsApp files in the way you expected. Wondershare values each customer's benefit, and we'll do our best to help you out.
It takes some time for our programmer to investigate the problem you are encountering, and this might be the reason why our technical support didn't reach back to you after 7 hours. We apologize for the inconvenience and will keep improving. Upon checking, I found our support has explained the specific reason based on your situation. Please kindly check and get back to us if you need assistance further. Thank you!
--------------------------------
Update:
Thanks for taking the time to update your review. It is regretful to know that this product doesn’t live up to your expectations at present. To take care of your concern, we processed a refund for you. We'll do our best to further improve it and add more powerful features. Hopefully, you'll get back to us soon!
just bought this service since i can't access my former mobile due to a broken display. nothing works. even if I disable "Find my iPhone" on my new phone the service does not proceed. This is so bad! I want my money back.
Wondershare MobileTrans 回复2024-01-02
Hi Enno, we are sorry to hear that you are having trouble using this software. We take product quality and functionality very seriously, and we strive to provide reliable and effective products to all of our customers. Our team would like to understand more about the specific issues you are experiencing so that we can determine the best course of action to resolve the problem. Could you please send us your contact email after getting an invitation from Trustpilot? You may also report the issue with more details at [email protected].
We will do everything we can to assist you and ensure that you are satisfied with your purchase. If we are unable to fix it finally, we'll go ahead to evaluate your refund request to take care of your benefit. Thank you for bringing this to our attention.
Dear team, thank you for your effort. However, I was not aware at each step its asking for money and the money is also not less. Can you please help me out. I paid Android money and also paid iphone money. Now its asking for PC money which is pretty good money. Can you plz help me in this regard.
Wondershare MobileTrans 回复2023-12-26
Hi Andleeb, thanks for sharing your concern here. We are willing to look into it further and then help you out, however, the current information is too limited, would you please send us your contact email or order number after receiving an invitation from Trustpilot? Our support team will handle your case with priority and do the needful assistance.
Look forward to getting in touch with you!
The experience I received from Wondershare was a very very good experience as my issue was handled very quickly without a fuss.
I would recommend to all friends to purchase your goods.
Thankyou
Martin
Wondershare MobileTrans 回复2023-12-25
Hi Martin, we are thrilled to hear that you found our customer service team to be prompt and efficient. Providing timely and helpful customer support is a top priority for us, and we are glad to hear that our efforts are reflected in your experience with us!
It is not possible to connect my android to the app, it doesnt recognize my phone!
Wondershare MobileTrans 回复2023-12-12
Hi Ksenija, we are sorry to hear that you are having trouble connecting your Android device to this product. We take product quality and functionality very seriously, and we strive to provide reliable and effective products to all of our customers. Our team would like to understand more about the specific issues you are experiencing so that we can determine the best course of action to resolve the problem. Could you please send us your contact email after getting an invitation from Trustpilot? You may also report the issue with more details at [email protected].
We will do everything we can to assist you and ensure that you are satisfied with your purchase. Thank you for bringing this to our attention.
Downloading the app was easy, I paid with Paypal without problems.
It became difficult when the "from" Samsung G8 could not connect with the app. There was no issue with the "to" Google Pixel 7, except that I had to go turn on the USB debugging option, which the app explained well, step by step.
It took longer with the G8, but eventually, somehow, it connected.
The files, contacts, phone logs, texts all transferred without issues, although I had to stay on task to give several authorizations. The apps are something else.
All the icons showed up on the "to" phone, but none worked. Failure to launch. I tried again the next day, both phones connected right away with the Wondershare, and I transferred only the apps. It went quickly, still having to give multiple authorizations for transfer, and now the apps work. Login and passwords have to be re-entered though.
Wondershare MobileTrans 回复2023-12-04
Hi Laurent, thanks for taking the time to write a review for us. It is your feedback like this to help us constantly improve our product by knowing what we are doing right and what we can work on. We greatly value your feedback and will be sure to pass it on to all involved.
I needed a product but I was caught because of the so-called "7-day money-back guarantee".
After purchasing, you won't find this option anywhere anymore. You need to write to support chat, that doesn't connect to human. Or you need to call, a phone isn't available. What a scam business! I need my refund!
Wondershare MobileTrans 回复2023-11-14
Hi Alex, we apologize for any difficulties you may have experienced in reaching our customer service team. We understand the frustration that can come with not being able to reach the support efficiently. Please know that we are actively working to improve our customer service processes to ensure that we can assist all customers in a timely manner.
Back to your refund request, if there is a technical issue that cannot be resolved or a compatibility issue within 7 days after purchase, we will offer a refund. Here is our refund policy for your further reference.
https://www.wondershare.com/refund-policy.html
To better help you out, would you please send us your contact email after receiving an invitation from Trustpilot? You may drop an email at [email protected] as well. Our senior support will do further troubleshooting and then provide a solution accurately. If we are unable to solve it, we will process a refund to take care of your benefit.
You are important to us, and we want to help as much as we're able to. Look forward to getting in touch with you sincerely.
-------------------------------
Thank you for giving Wondershare enough trust to take care of your concern further. Our support will contact you soon, please keep an eye on it. Your patience is highly appreciated！
Many of the reviews seem to be fake. Unfortunately, the software didn't function as expected and caused issues with my iPhone's backup. I've been trying to request a refund, but it's been a frustrating experience dealing with their customer service.
Wondershare MobileTrans 回复2023-10-10
I'm truly sorry to hear about your experience with the MobileTrans and the issues you've encountered in seeking a refund. At Wondershare, we strive to provide the best possible experience for our users, and we apologize for any inconvenience you may have faced.
Please allow me to assure you that your satisfaction is of the utmost importance to us, and we would like to help you resolve this issue as soon as possible. To better assist you, I kindly request you provide us with your ticket number, order number, email address, and any relevant details regarding your refund request.
Once we have the necessary information, we will investigate the matter further and work diligently to find a suitable solution for you. We understand your frustration and appreciate your patience as we work to rectify the situation.
Again, I apologize for any inconvenience caused, and I appreciate your understanding as we work together to resolve this issue.
This is scam. The software does not work, support is unreachable. Refund does not work.
Wondershare MobileTrans 回复2023-10-02
Hi Gary, I'm truly sorry to hear about your experience with MobileTrans and the issues you've encountered in seeking a refund. At Wondershare, we strive to provide the best possible experience for our users, and we apologize for any inconvenience you may have faced.
Please allow me to assure you that your satisfaction is of the utmost importance to us, and we would like to help you resolve this issue as soon as possible. To better assist you, I kindly request you provide us with your order number, email address, and any relevant details regarding your refund request. You may send this information to our customer support team at [email protected].
Once we have the necessary information, we will investigate the matter further and work diligently to find a suitable solution for you. We understand your frustration and appreciate your patience as we work to rectify the situation.
Again, I apologize for any inconvenience caused, and I appreciate your understanding as we work together to resolve this issue.
It simply doesn't work as advertised. Save your money! I bought it to specifically transfer Whatsapp stickers (they have an article on their website saying it does exactly that), and it didn't work. To make matters worse when I asked support about it they replied "As for the stickers issue, sorry to say that our program does not support the function you want now. However, we will collect your feedback as a demand request and report to our programmer to carry that feature in our feature updates."
It's just plain false advertising.
Wondershare MobileTrans 回复2023-09-27
I'm truly sorry to hear about your experience with the MobileTrans. At Wondershare, we strive to provide the best possible experience for our users, and we apologize for any inconvenience you may have faced.
Please allow me to assure you that your satisfaction is of the utmost importance to us, and we would like to help you resolve this issue as soon as possible. Thanks for your feedback, our technical support will clarify this matter further and then keep you updated soon. Your patience is highly appreciated!
I was searching for ways to transfer files quickly from my phone to make a data backup and this site was one of the top Google results. They offered a guide with one of the suggested methods being to download their software. Typical SEO marketing trick...
I will not download this software specifically because they display a fake Trustpilot rating of 4.5/5 next to the download button. Such a blatant and scummy tactic to get downloads. There must be a good reason they are rated lower than they (falsely) advertise.
Wondershare MobileTrans 回复2023-09-27
Hi Christian. Thanks for taking the time to write a review for us. In line with your concern, we'd like to explain it in more detail, and hopefully, it will make things clear and help you.
Kindly note that we didn't put any fake Trustpilot scores on our official website (https://mobiletrans.wondershare.com/). You may check the page and confirm it. Our team is always working hard to ensure that every product we offer meets the highest standards of quality, reliability, and innovation, and this is the reason we can get positive reviews from our loyal users.
What's more, we provide a free trial version for customers to try our software before making a purchase. We sincerely invite you to download this software to try its features and then evaluate if it values your attention.
Please feel free to reach us at [email protected] whenever you need further support and we are always happy to help!
THEIR ARTICLES & PRODUCTS ARE ALL BAD. ALL THE TIME PUBLISHING BASELESS ARTICLES ON THE WEBSITE, DETAILING GUIDES FOR DIFFERENT THINGS. IN THE END OF EACH ARTICLE THEY'LL PROMOTE THEIR OWN SOFTWARE.
Wondershare MobileTrans 回复2023-09-13
We appreciate your feedback and understand your concerns about the quality of our content and products. Our team is committed to providing valuable guides and resources to our users, and we apologize if you feel that the articles and products have not met your expectations.
Regarding our articles, we are constantly working to improve the accuracy and value of the content we provide. We take your feedback seriously and will review our articles to ensure that they are helpful and factual.
As for promoting our software at the end of the articles, we aim to offer our users solutions that can enhance their experience and help them achieve their goals more efficiently. We understand that not every user may be interested in our products, but we believe in the value they can bring to those who choose to use them.
We appreciate your feedback, and we will take your concerns into consideration as we continue to improve our content and products. If you have any specific suggestions or concerns, please feel free to reach out to us directly at [email protected]. We would be more than happy to address them and work towards a better experience for you and all our users.
Thank you for taking the time to share your thoughts, and we hope to have the opportunity to provide you with a more satisfactory experience in the future.
I never knew it would be such a mission to move WhatsApp from Android to Apple and WhatsApp Business from one phone to another (Android to Android)
I almost gave up on transferring until I found this software.
It did take hours and hours to transfer but that was because our internet speed sucks.
What I did enjoy was the clear and precise image instructions you gave to follow whenever something needed to be set up on the phone.
Would I recommend you? Yes.
Wondershare MobileTrans 回复2023-09-09
Hi Susie, I am delighted to hear that Dr.Fone has met your expectations and has been of great help to you. We are committed to providing high-quality products and services to our customers, and your positive feedback is a testament to our efforts!
I think I have just been scammed. I bought MobileTrans as my whatsapp chat history disappeared. So much of history and memories gone. I thought this app would give me hope. But instead, the login to my Google Drive kept failing in the app. I tried calling the support no but it did not allow any numbers / choices to go through. Even the bot isn't helpful! There is no one I can contact for help!!
Wondershare MobileTrans 回复2023-08-15
Hi Haz, I understand that it is very important to get help timely when you have trouble using the product. We'll keep improving and bring a better experience for each user. In case you might need help urgently next time, we sincerely invite you to submit a callback request from the following link and we'll call back in your time zone from 9 am - 10 pm. https://support.wondershare.com/contact/request.html?type=phone
Back to the problem (unable to login to my Google Drive with this App), we desperately hope to investigate it further and then provide professional instructions or suggestions. However, the current information is too limited. Our technical support will contact you to collect more details and then provide the solution in a targeted manner.Please kindly keep an eye on your mailbox. Really appreciate your time and patience a lot!
This is a money grab!
The app doesn’t work. You start to transfer and it immediately is interrupted by “screensaver” screen that stops the transfer process. Literally every time. And every 30 seconds. This app is a joke
Wondershare MobileTrans 回复2023-08-13
Hi Brandi. Thanks for sharing your experience. We are sorry to hear that you are having trouble using our product. We take product quality and functionality very seriously, and we strive to provide reliable and effective products to all of our customers. Our team would like to understand more about the specific issues you are experiencing so that we can determine the best course of action to resolve the problem. Could you please send us your contact email after getting an invitation from Trustpilot? You may also report the issue with more details at [email protected].
We will do everything we can to assist you and ensure that you are satisfied with your purchase. Thank you for bringing this to our attention.
This is a scam. They say no pay for 5 days but immediately swiped money from my account and then there is no area to cancel on their app. NRWnia.com took £1 from my account and then Digital Entertainment took £24.99. Company Aldeire Solutions Ltd registered in Cyprus. Complete fraud. My bank fortunately intercepted the transaction as fraud and cancelled it immediately. Do not use.
Wondershare MobileTrans 回复2023-08-02
Hi Lilian. Thanks for sharing your experience. Sorry for the inconvenience that happened on your end. Normally, we provide the trial version for customers to try each feature of this software to confirm if it meets their requirements before purchasing. But if the customer fills in your bank details and accepts the user agreement according to our website instructions, then he/she will be deducted.
We are eager to investigate the matter further, however, the current information is too limited. Would you please send us your contact email or order number after receiving an invitation from Trustpilot? We'll make things clarified and then do the needful assistance ASAP.
--------------------------
Update:
Thank you for giving Wondershare enough trust to take care of your concern further. Our support will contact you soon, please keep an eye on it. Your patience is highly appreciated!
I want to know that I have lost my local backup as well as Google drive..i m using my whatsapp on dual app in Xiaomi device..i lost my whole data before 6 days..will it recover to my device for sure..thanks and regards..my email is - paragsahare123 @gmail.com
Wondershare MobileTrans 回复2023-06-16
Hi Krushi. Regarding your demand for backup lost data in the Xiaomi device, we desperately hope to further confirm it and then help you save energy and money, however, the current information is too limited. Our tech team will contact you to collect the spec of your device and provide professional suggestions in a targeted manner. We invite you to keep an eye on your mailbox. Thanks a lot for your patience!
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