Buyer Beware
Trialed this product. Was on the fence about buying. When I went to log off a popup appeared stating 50% off product, at that point I decided to buy for a year. After the purchase at 19.95 I found out this was a purchase for only 1 week of the product. I am still trying to get my money back from this company. Terrible customer support. After hearing from Wondershare after Trust Pilot forwarded my review to them I stand by my original review. Below is Wonder shares response. Lily (Wondershare) Jan 20, 2024, 17:11 GMT+8 Hi Donald, Hope this email finds you well. We apologize for any confusion that may have arisen. Please allow us to explain it a little bit more for you. In line with your concern, we checked that you indeed purchased the MobileTrans 1-week plan. A yearly plan for MobileTrans will be $39.99. You can check the price information from our official website: Regarding your refund request, if you purchase a product but request a refund due to personal reasons, it does not fall under our refund policy as MobileTrans has been activated on your end. Seek your kind understanding. We seriously treat each customer as valued, and we want to solve each customer's problem and meet their needs, if any technical problem or process problem, please feel free to tell us, we will definitely make an effort to it, and if we can not solve it we will make the refund. We appreciate your kind understanding. Please feel free to contact us if you need further help. Have a nice day.