Mod in Japan

Thanks for sharing your feedback. We reviewed your order to make sure everything went smoothly on our end. Your order was placed on 10/20 and delivered on 11/01. Processing took a little longer than usual, but the delay was minimal - and the order arrived without any reported issues. If you ever need lead times before placing an order, we’re always happy to provide them. Regarding your comment about ordering directly from the manufacturer: Mod in Japan has always operated as a distributor for hundreds of brands. We’ve never hidden that, and it’s how we’re able to offer authentic products, competitive pricing, and a wide catalog across many manufacturers all from one place. As a small business, we work hard to balance speed with the best pricing possible. If you have any questions about availability, lead times, or shipping options, we’re here to help.

We love to hear it! Let us know if you need any other upgrades for your Tundra.

Hi Charlie, thanks for bringing this to our attention. We’re sorry to hear your kit arrived without the fittings you expected. The Nitrous System you ordered is designed to come as a complete kit from the manufacturer, and missing components are uncommon. It sounds like there may have been a packing oversight on their end, but we’re happy to help get this resolved quickly. Please email our team at [email protected] so we can figure out how to make this right for you. Thank you and we hope you give us another chance!

Thanks for taking time out of your day to leave a kind review and supporting us. We're happy everything went well with your order. We look forward to helping you out in the future. Reach out if you need anything!

Thank you for supporting our small business!

Hey James, thank you for taking the time to leave a great review and for supporting our small business. Our team always tries their best, so feedback like this truly makes our day. If you ever need any other upgrades, we’re always here to help. Enjoy the new setup!

We're happy to hear this. Thanks for taking the time to support our small business!

Thank you for the kind review!

Thank you for your feedback! We’re glad you recognize the value we strive to offer. We truly appreciate your support and trust in our company.

Thank you for your patience - We understand shipping times can vary depending on where the item is shipping from. Ultimately, we're glad everything worked out great! We look forward to serving you in the future.

Thanks for leaving a kind review! As a small business, we really appreciate your support.

Our team always tries to provide the best customer support so we're really happy to hear this. Thank you!

We appreciate the support, especially as a small business. We look forward to working with you again!

Thanks for taking the time to leave a review! We're happy we provided a great experience and we hope to serve you again!

Thank you for the kind review! We look forward to helping you again.

Thank you for supporting our small business! We're happy to assist with any installation questions and look forward to working with you in the future!

We’re truly sorry for your experience. We are a small, privately owned business and not Invidia itself, but we take full responsibility for supporting our customers when issues arise. In this case, we exchanged the exhaust system once, covering the cost of shipping ourselves, in the hope of finding a better one and making things right. We also relayed your feedback directly to Invidia regarding your concerns with the final polishing of the exhaust tubing. While Invidia is a value-priced manufacturer, and sometimes their finishing details may not align with every customer’s expectations, that should never come at the expense of your satisfaction. After reviewing the situation, Invidia offered either an additional discount or a full refund. This decision was made because, based on the quality of the product, it was clear you would likely remain disappointed no matter how many times the system was exchanged. We felt this was the most honest and fair resolution to present. As a small, privately owned shop, we care deeply about our customers and their trust. We regret the time and money lost in this process and will continue to advocate on behalf of our customers to our suppliers to help prevent situations like this in the future.

Thank you so much for your kind words and recommendation! We’re thrilled to hear that your exhaust system arrived exactly as expected and that the shipping and communication process was smooth. As a small, privately owned business, feedback like this means the world to us. We truly appreciate your support and look forward to serving you again in the future!

Thank you, Shane! We really appreciate your kind words. We’re glad we could respond quickly and get your order shipped out the next day. As a small, privately owned business, it means a lot to hear that you’d do business with us again. We look forward to helping you anytime in the future!