Momcozy

Dear Customer, Thank you for taking the time to share your honest feedback—and we really appreciate your kind words about our speed in replacing your worn pumps. We completely understand your concern. As a working and exclusively pumping mom, you rely on your pumps every single day, and it's frustrating when they show signs of wear so soon. Hearing that your replacement pumps are already starting to wear out after only about a month is not the experience we want for you. We also understand why you might be concerned about warranty coverage after one replacement. Please know that we stand behind our products, and we don't want you to feel stuck with pumps that aren't performing. If the issue persists, we would still like to help – even if you've already received a replacement. We'd encourage you to reach out to us directly at [email protected] so we can review your specific case and explore what we can do to support you. We truly appreciate your trust in Momcozy, and we don't want to let you down. Please don't hesitate to contact us – we're here to listen and to help. Wishing you all the best with your pumping journey. 💛 Warm regards, Momcozy Customer Support Team

Dear Customer, Thank you for sharing your feedback. We are truly sorry to hear about this experience, and we sincerely apologize for the inconvenience and stress this has caused, especially during such an important time as your pregnancy. Receiving an incorrect item instead of the maternity products you ordered is certainly not the experience we want any customer to have. We completely understand your frustration and disappointment, and we apologize for the trouble you have gone through while trying to resolve this matter. Please be assured that we take this situation seriously and would like to review your case further to help ensure it is handled properly. We would appreciate it if you could contact our support team at [email protected] with your order details, so we can follow up on the refund status and assist you as quickly as possible. Thank you again for bringing this matter to our attention. We truly value your feedback and hope to have the opportunity to make this right. Best regards, Momcozy Customer Support Team