Mr. Steak

Wonderful to hear Kathleen! We're thrilled that your son in law loved our steaks and this made his holiday special. We hope you try our steaks next! Happy grilling, Liz Mr. Steak

Thank you so much for your wonderful review Julie! So happy to hear your brother enjoyed our steaks and your Christmas gift went over so well! Happy grilling, and we hope to connect with you again soon. Liz Mr. Steak

Hi Steven, It's great to hear that the steaks were beautiful and everything arrived in a timely fashion. I'm sorry to hear about the gift message. We are working on this process to make it easier and simpler for customers to leave gift notes in the future! We appreciate your feedback greatly. Happy grilling, Liz Mr. Steak

Hi Vivie, Thank you for the review and for voicing your frustration with the website. This kind of feedback is valuable. In fact, we are actually in the process of creating a new site that we hope will improve our user experience and address the issues you had. It should be up and running very soon, and we hope that when it does, you will give us another try. I would greatly appreciate it if you emailed me at [email protected] to explain the issue you had regarding gifts more thoroughly, so that we can be sure to get it right when we launch the new site. Thanks, James

Hey Jeni, Thanks so much for the review. We greatly appreciate it. It sounds like you had a wonderful Thanksgiving! We love porterhouses over here, and we think steak should be part of every Thanksgiving meal (move over Turkey). Christmas too! If you ever have any questions, please email me at [email protected]. Thanks, James

Hey Donald, Thanks so much for giving us a try. We're happy you're enjoying those filets! Nothing makes us happier than to get these incredible steaks into people's homes. Nothing beats a super tender prime filet. If you ever have any questions please email me at [email protected] Thanks, James

Hey Natalie, Thanks for the review! We LOVE those brisket burgers, and we're so happy to offer them because they're normally so hard to come by. When you get a chance, check out our Grill School blog posts about burgers for some epic pics of Mr. Steak brisket burgers we cooked. Thanks, James [email protected]

Hi Chase, thanks for reaching out and for sharing your experience. Our grills utilize a unique infrared technology that is used in fine steakhouses. It's tricky to master at first because it's so different from other grills most of our customers have used throughout their lives. That being said, the ultra high heat and very even grilling surface creates incredible meals, once you spend some time with the grill and have a chance to figure out its quirks. For one, it cooks so much faster than other grills that you only need a couple minutes on each side in some cases. If you try to grill on it as you would a lower heat grill it will burn, as you mention. I would love to connect you personally with Mr. Steak to walk you through how to best use the grill if you are up for it. You can email me directly at [email protected] to set up a call. I hope you'll give us a chance to turn your past negative experience into a positive one with your Mr. Steak grill! I feel confident that once we share some techniques unique to the Mr. Steak grill you'll be grilling epic meals in no time. All my best, Liz Mr. Steak

Hey John, Thanks for the review! We love that you have two of our grills, and one for your RV. Mr. Steak takes his portable two burner with him for his summer vacation every year. There's nothing like steaks on the open road. And thanks for the feedback regarding cleaning the grate! Next time you grill, please take some pics or video, and email [email protected]. We'll post you on our social media! Thanks, James

Hey Cameron, Great to hear you enjoyed those steaks! That cowboy steak is epic, right? The next time you grill one of our steaks, please take some pics or video, email [email protected] and we'll post you on our social. We love to see our customers eating right! Thanks, James

Hey Roger, Thanks for your review and feedback. We're sorry you had an issue with the ordering process, but glad that we were able to work it out. If you ever have another problem or suggestion, please send me a message at james@mrsteak, and I'll get right on it. We hope your friend enjoyed that T-bone, as it seems like they did. Mr. Steak loves his huge cuts. Porterhouse for Christmas? :) Thanks, James

Hey Scott, Thanks for your review. We're so happy that your gift went over well. Nothing beats Nebraskan prime beef! If you ever have any questions about future orders please email me at [email protected] Thanks, James

Hi Jana, Thanks for leaving this message and bringing this to our attention. FedEx had some delays due to fires and hurricanes recently and we sincerely apologize that it impacted your box. We didn’t realize that the packages were ripped due to this. That’s not acceptable and we want to make this right for you. What can we do to raise your review to 5 stars? Please email me directly at [email protected] and I will make sure you are taken care of. Thanks and so glad you felt the steaks were very good regardless! I look forward to helping you! Liz

Hey Jumilene, Thanks so much for the review! We love to hear that you've been enjoying our steaks. Please let us know if there is ever anything we can help you with in the future. Grill on! James [email protected]

Hi Mae! Thanks so much for taking the time to write us the great review! It's wonderful to hear how much you've been enjoying our steaks. We really appreciate the recommendation! Please let us know if there is ever anything we can help with in the future. Happy grilling and enjoy! Liz @ Mr. Steak

Hi Eric, So happy to hear you love our ribeyes! I agree, we think they are amazing too. If you want to try another ribeye option that's sure to impress I recommend our cowboy steak. :) Hope you get some grilling in this weekend and have a great one! Cheers, Liz @ Mr. Steak

Hi Tammie, Thank you so much for taking the time to write us this wonderful review. We're so glad you found us too! We're really looking forward to being there for you and your family to supply your meats. If you ever need anything please don't hesitate to reach out to our team. We're always here to help. Sincerely, Liz Mr. Steak

Thanks so much Kaitlyn! We appreciate you taking the time to write us a great review and are thrilled you like our steaks and company. We're here to help if there's ever anything we can do. Thanks again! Liz Mr. Steak

Hi David! What a wonderful review - we are so appreciative that you took the time to write this, and are over the moon that we've delivered the best steaks you've ever had! Makes our week. We look forward to continuing to provide you with the same high quality and consistency in our meats. Have a wonderful day and thanks again! Liz Mr. Steak

So happy to hear you love our ribeye and flat iron! Those are two of our favorite cuts! We like to slice up the flat iron and make fajitas or steak tacos. And while the ribeye certainly doesn't need anything fancy, our newest concoction with our ribeyes is called a "steak dog." Check mrsteak.com for the recipe dropping next week. Can't wait for you to try some of our other cuts - check out our bone-in ribeye or kansas city strip if you haven't yet. The bone brings some added flavor that is sure to WOW. Thanks again and have a great week! Liz Mr. Steak