MuscleCharge App

Hi Greg, Thank you for the feedback. We want to ensure you get a proper look at everything we have to offer. Starting something new is always a great step, and we are right here to support you as you get going. If you need any help finding your way around or getting started, please reach out to us so we can guide you through. We are excited for you to dive in. Best regards, Kim

Hi Ospreys, Our team is committed to fair, transparent practices, and we absolutely do not tolerate corruption or scamming of any kind. We want to assure you that we operate with complete transparency and do not engage in any fraudulent activity or fake reviews. We want to investigate what went wrong with your experience. Please contact us at [email protected] so we can address your specific situation and clear up any issues immediately. Sincerely, Kim

Hi Ken, Thank you so much for taking the time to share your five star review. We completely understand how vital it is to find the right kind of exercise, especially while managing IPF and preparing for a shoulder replacement at eighty four years young. Your dedication is incredibly inspiring to us. We are so glad that you and Samantha were able to work through those initial setup hiccups together. She was absolutely delighted to assist you, and we will be sure to pass along your wonderful compliments about her patience. As you keep going with your program, please remember that we are always right here to support you whenever you need a hand. We are cheering you on every single day! Best regards, Kim

Hi John, Thank you for sharing your experience. Our program operates on a subscription model, with all pricing and renewal terms clearly shown and agreed to before purchase and included in the confirmation email. Subscriptions remain active until canceled, and charges only occur with prior authorization. We want to look into this for you and see how we can assist. To resolve this matter to your satisfaction, please email us at [email protected] and mention Ana for prior assistance so we can take a closer look at your details. Best regards, Kim

Hi Bernie, Thank you so much for taking the time to share your 2-week update! We love your honest approach. Progress doesn't always have to be a massive explosion of change. Feeling better after a workout and noticing that "better feeling about everything" during your day-to-day life is actually a huge win. Those subtle shifts in energy and mood are exactly how long-term habits are built. Consistency is key, and we are so excited to have you with us for the next 2 weeks (and hopefully beyond!). Keep showing up for yourself. You're doing great! Best, Kim

Thanks so much for the support, Frank! We're thrilled to hear that you're finding the platform easy to use and that the exercise videos are hitting the mark. Keep up the amazing work, and let us know if you ever need anything! Best, Albert

Thank you so much for taking the time to share this, Kerry. Hearing that the program is helping you build an exercise routine at your own pace is incredibly encouraging for us. We appreciate your kind words, and we are so glad to be a small part of your wellness journey. Keep up the fantastic work! Best, Albert

Hi James, Thank you so much for the 5-star review! We are glad to hear that you received expedient responses with exactly the information that you needed from our team. We are right here to offer further help and support as you get started and going. Stay motivated and we wish you the absolute best on your journey ahead! Best regards, Kim

We know how tough it can be to squeeze a workout into a busy schedule, especially when the weather isn't cooperating, so we're just really glad we could make things a little easier for you. Knowing that our routines fit so smoothly into your daily life genuinely makes our day. Thank you so much for such a kind review! Best, Albert

Hi James, Thank you for bringing this to our attention. I see that you have already been in touch with our support team and that your subscription has been successfully canceled, ensuring there are no future charges. Our records show the item sent matched the order placed, but we completely understand that it wasn't what you expected or needed. We appreciate your time with us, and please let us know if you need any further assistance. Best, Albert

Hi Ingvar, Thank you so much for taking the time to leave us a 5-star review. We are so glad to hear that you think the program is very good so far. Hearing that a member is enjoying their experience right from the start is always incredibly encouraging for us. We are right here to offer further help and guidance whenever you need it as you get started and going with your routine. We wish you the absolute best on your journey. Stay motivated and keep up the great momentum ahead! Best regards, Kim

Hi Glenn, It seems like you are having a bit of trouble with the app. Sometimes technical issues can pop up, and we want to help fix this. Have you tried closing and reopening the app or logging out and back into it? We want to let you know that we have already sent you a follow-up email to provide further assistance with these settings. We are fully committed to making sure everything works smoothly for you. If you missed our email, please reach out to us via [email protected] and mention Ana so we can look into it and resolve it right away. Best regards, Kim

Hi Barry, Thank you so much for the 5-star review. We are glad you find the videos good and the starting programs easy as they gradually get harder. Starting gently and building up pace is a great way to progress. We are right here to offer further help as you get started and going. Keep up the amazing momentum and stay motivated! Best regards, Kim

Hi Samuel, We are glad to hear that you are just beginning to get the feeling of the program and that it is already working to make your body keep moving. We think it is fantastic that you are already experiencing that positive push to stay active right from the start. We are right here to offer further help and support you as you get started and going with everything. We are excited to see your progress build up, so keep that wonderful momentum going. Best regards, Kim

Hi Bill, We are glad to hear that you have had a really good experience with our support team and that you are enjoying the workouts. We completely agree that understanding the nutrition side is essential before you go full stop with your routine. We are right here to offer further help and answer any questions you have about the diet as you get started and going. We are excited to see you fully dive in, so please reach out anytime and keep up that fantastic momentum. Best regards, Kim

Hi Bill, Thank you so much for the 5-star review. We are happy to hear that your issue was immediately solved when you had a problem finding a particular workout, and that our help staff got you sorted with quick instructions right away. We know how frustrating it can be when you are ready to move and cannot find the right session, so we always want to make sure we get you back on track without missing a beat. We are right here to offer further help whenever you need it as you continue to get started and going with the program. We are proud to have you with us, so keep that great momentum going and enjoy your workouts. Best regards, Kim

Hi Nabeel, Thank you so much for taking the time to share your feedback with us. We truly value your input regarding the pace of the training and the app's user-friendliness. Hearing firsthand that the hand and feet synchronization can be a bit fast for beginners is incredibly helpful. We want to ensure your journey with us is smooth and enjoyable. If you need any assistance, have questions, or want to share more details about how we can make the app better for you, please don't hesitate to contact us directly at [email protected]. Thank you again for helping us improve, and we hope your future experiences with the app are fantastic! Best regards, Albert

Hi David, We are glad to hear that everything became easy for you after going through the initial questions. Those questions are just to make sure we tailor everything perfectly to your specific needs, and we appreciate your patience in completing them. We are right here to offer further help and support you as you get started and going with the program. We are incredibly excited to see your progress, so keep up the fantastic momentum. Best regards, Kim

Hi Ernest, Thank you for the 4-star review. We appreciate you sticking with it after having a bit of a tough time getting the app to work, and we are glad it turned out to be exactly what you needed. We know dealing with initial setup bumps can be frustrating, so we are right here to offer further help to ensure everything runs smoothly as you get started and keep going. Your determination to power through is a fantastic start to this journey, and we are fully dedicated to supporting your progress. We are excited to see you reach your goals, and we are backing you all the way. Best regards, Kim

Welcome! It is completely natural that it's still early days, but we're absolutely thrilled to hear that you are having a great experience and enjoying the exercises so far! Consistency is key, and we love that you are ready to keep pushing forward. Please do keep us updated on your progress—we cannot wait to hear how your journey unfolds. We are right here cheering you on every step of the way! Let's do this! Warmly, Albert