MuscleCharge App

Hey, Allen! Thank you for bringing this to our attention. Your safety and comfort are our absolute priorities, and we appreciate you sharing these specific concerns about navigating the exercises. To help you get clarity right away and prevent any risk of injury, we highly encourage you to head over to the GROW tab in the app. There, you will find our courses which are specifically designed to give you a clear walkthrough on how to safely use the app, follow the routines, and understand when to alternate exercises. We want to make sure you feel completely confident using the platform. If you need further assistance after looking at the courses, please reach out to us directly at [email protected] so we can guide you through it step-by-step. Best, Albert

We're absolutely thrilled to hear this, Michael. Age is just a number, and we are incredibly proud to support you every step of the way. Wishing you continued success and happiness on your journey! Best, Albert

Hi Oscar, Thank you so much for the 5-star review. We are so happy to hear that we have helped you start a routine to improve your health and fitness. Establishing those daily habits is such a huge step. We are right here to offer further help whenever you need it as you keep getting started and going with everything. We are truly excited to support you and know you will do an amazing job on this journey. Keep up the great work. Best regards, Kim

Hi Aderik, Thank you so much for the 5-star review. We are so happy to hear that you had a great experience with Elisse from our customer service team, and that you found the combination of Tai Chi, intermittent fasting schedules, and daily routines easy to implement in your everyday life. It is wonderful that you experienced great health benefits from the program. We wish you the absolute best on your continued health and fitness journey. Best regards, Kim

Hi! After check your account. I can confirm that a renewal was attempted once, in accordance with our agreement, but the transaction did not process. As a result, no charges were applied to your account. Our team has already sent a detailed response to your previous message. Please feel free to review it, and let us know if you have any further questions. Sincerely, Albert

Thank you for bringing this to our attention, Mark. The initial charge you saw was a special introductory rate for your first purchase. Following that promotional period, the plan automatically renewed at our regular subscription rate, as outlined in our sign-up agreement. We want to ensure everything is resolved for you as quickly as possible. Please reach out to our dedicated support team directly at [email protected] so we can locate your account and assist you further. Best, Albert

Thank you for bringing this to our attention, Thomas. We would love the opportunity to review your plan details and provide an immediate solution for you. Please reach out to us directly at [email protected] so we can look into your account status, address these charges, and resolve this right away. We are committed to making things right! Best, Albert

Thank you for reaching out, and we understand your concern. Please contact our support team directly at [email protected] with your account details. They will be happy to look into this transaction for you right away and assist you with your request. Best, Albert

Hi Luther, Thank you so much! Glad to hear the instructions were helpful. Enjoy! Best regards, Joey

Glad the variety is hitting the mark for you! Keeping things fresh is the best way to stay consistent and see real results. Great to have you on board. Keep up the hard work! Best, Albert

That’s exactly what we love to hear! We strive to keep things straightforward so you can focus on your progress without any guesswork. Thanks for the five stars and for being part of the community! Best, Albert

Hi Bill, Thank you so much! We're thrilled to hear the lessons are clicking for you—keeping things clear and easy to follow is exactly what we aim for. Happy learning! Best regards, Joey

Thank you so much for sharing your feedback, Lynn! We want to ensure you have all the tools and support you need to succeed without any guesswork, so for detailed guidance and easy-to-follow steps, I highly recommend exploring the GROW tab in your app as it’s specifically designed to clear up any confusion. If you run into any further challenges, please don’t hesitate to reach out to us at [email protected] so we can guide you personally and make sure your journey is smooth and successful! Best, Albert

Hi! To clarify, we only process charges based on the authorization provided at signup, but I can see that you have already been refunded. If you need any further assistance, please don't hesitate to reach out to us at [email protected]. Best, Albert

Hi SBP, Thanks for the great feedback! We're so glad we could help make your experience a positive one. Enjoy your journey! Best regards, Joey

Hi there, Thank you for your feedback. We’re sorry to hear that some exercises aren't displaying correctly in your routines. We would like to look closer into this to understand and resolve the issue for you immediately. Please reach out to us at [email protected] and mention Ana so we can provide you with priority assistance. Best regards, Joey

Hi Bob, It’s wonderful to hear that you’re enjoying the workouts! We’re especially glad the dumbbell add-ons are working well for you. We are rooting for your continued success and can't wait to see your progress! We are always here if you need anything else. Best regards, Albert

Hi LDB, Thank you for letting us know about this. Our customer support team has just sent you an email to help resolve these login and magic link issues immediately. Please check your inbox (and your spam folder, just in case). If you need further assistance or don't see that email, please reach out to us at [email protected] and mention Ana for priority assistance. We’ll get you into the app and back to your workouts right away! Welcome to the team! Best regards, Joey

Hi Jim, We are happy to hear that you are enjoying the workouts and finding them easy to follow and complete. It is great that you are seeing results without the sessions feeling overly strenuous, as we believe that consistency is much easier to maintain when the routine feels manageable. We are here to support you as you get started and keep going, so please reach out if you need any help at all. We are excited to have you with us and we are cheering you on as you continue to move forward! Best regards, Kim

Hi John, We are happy to hear that you had a very pleasant experience and that your issues were resolved with a simple and quick response. It is wonderful to know that Samantha was very nice and knowledgeable while assisting you. We are lucky to have her on the team. We are here to support you as you get started and keep moving forward, so please reach out to us if you need any further help at all. We are excited to have you with us and we are cheering you on! Best regards, Kim