退货/退款的虚假政策
网站上的退货/退款政策听起来很合理。他们透露运费不会退还；他们没有透露的是产品必须退回中国！ -- 这意味着该商品三分之二的费用将不会被退还，因为这就是退货所需的费用。我想知道，在支付了超过 85 美元将产品运回中国后，我是否还能收回三分之一的产品成本。这感觉很不诚实。
Thank you for sharing your feedback. We’re truly sorry for the frustration this has caused and we understand how return shipping costs can feel disappointing. We’d like to clarify that return addresses do vary depending on the product. Some items are shipped from local warehouses and can be returned locally, while others are shipped directly from China, in which case returns do need to be sent back to China. This is based on where the item is fulfilled from, and we apologize if this was not clear enough at the time of purchase. International shipping costs are unfortunately very high, and we also absorb a significant portion of shipping costs to fulfill orders. Because of this, we often try our best to help customers with replacements, partial refunds, or other solutions instead of requiring a return, whenever possible. We’re sorry again for the inconvenience and for how this experience felt. Our goal is never to be misleading, and we truly appreciate your feedback as it helps us improve how clearly we communicate our policies. If you’re open to it, we’d still be happy to look into your specific order and see if there’s a better solution for you.