This complaint appears to be regarding your order from three months ago, since I do not see any more recent activity. In that purchase you ordered 159 comics and we were unable to supply one of them due to an error in our inventory.
You emailed us asking if we could replace the unavailable comic with a different variant of the same issue. We replied that we were unable to accommodate your request--on the rare instances when an ordered item is unavailable, our shipping department does not automatically replace an unavailable comic with a different variant because in many cases the buyer wants only the specific variant they ordered. In your case, you told us that you would like to receive a different variant. I would have no problem with accommodating your request if we could, but your order had already been mailed more than two hours before you emailed us, so we could not have substituted a different item at that time.
I reviewed our customer service staff's messages with you and find them to be courteous and professional. I'm sorry we could not provide service more to your liking.
We process orders quickly so that they ship either same day or next business day. Your order placed the evening of March 5 had already been processed earlier the morning of March 6 before we responded to your email. The comics had been pulled from inventory, shipment paperwork printed, and the items boxed up for pickup by the shipper along with hundreds of other orders we process daily.
Had we received and responded to your email before any of that happened, then we would have been able to cancel the order so you can resubmit an order with the items you wanted. Unfortunately in this case it was too late, the order was too far along already.
We are like most online retailers in that once an order has been processed past a point of no return, it's too late to cancel it or change it. Unfortunately because we process orders very quickly your order was already past that point when you requested the change to your order.
I'm sorry we were not able to accommodate your request.
Hi, your feedback appears to be in reference to an order from several years ago. I'm sorry that this purchase did not go more smoothly for you. The order was paid for by Paypal and was shipped to the address associated with the Paypal account. Nobody on our end changed the address--that's not how our e-commerce order processing works, it uses the address provided by the customer at checkout. I think this originated as a simple misunderstanding. We shipped to the Paypal address as required by Paypal seller protection, but you thought you had specified a different address. Once the items were returned to us we provided a full refund to you. We chose not to do further business with you based on your behavior and language in interacting with our staff.
Hi, I'm sorry we couldn't accommodate your request to ship to a different address. PayPal requires us to ship to the address listed on the PayPal transaction in order to protect our payment against fraudulent chargebacks, see https://www.paypal.com/us/webapps/mpp/security/seller-protection Unfortunately this means we can't be as flexible for customers placing regular, non-problem orders but who want their order to go to a different address than the one associated with their PayPal payment. Sorry we couldn't accommodate you and hope your surgery and recovery go well.
Hi, I'm sorry to hear about the problem with your order. We'd be happy to take care of that for you. It is not the case that we don't want to deal with your return. Since you posted this feedback directly through TrustPilot rather than as a reply to a feedback invitation from us, there's no identifying information associated with your review that I can use to look up your order or check for messages received from you. But if you email us at [email protected], or call our office at 817-860-7827 9:00-5:00 Central Monday-Friday, we will be happy to take care of the problem with your order.