Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting that the vibrant colors, beautiful designs, and strong materials consistently exceed expectations. People also appreciate the user-friendly ordering process and exceptionally fast delivery times that make online purchasing smooth, highly reliable, and entirely satisfying for everyone.
However, some reviewers were not happy with delivery issues, mentioning that package tracking was difficult or certain orders failed to arrive. A few customers additionally reported receiving incomplete sets, missing diamond pieces, or items that did not match their original purchase description.
Sent email regarding my order being delivered all bent up in a mailing sack. I was told to send pictures and they would get back to me with a solution. Have not heard anything from them. I sent another email stating this and letting them no I was also missing color number 606 for the Mickey painting. Still nothing.
Mydiamonpainting 回复2023-06-27
Hello，
Sorry for the inconvenience caused.
We have replied you on June 21st and June 24th. Please check your spam mailbox, it may be marked as spam.
Besides, we have arranged for you to reissue the missing beads 606. Because we need to purchase from suppliers, it takes time. Please wait patiently.
Thank you for your understanding.
Please contact me again with any further questions.
Order No. MDP00020540 Placed on Apr 08,2023
From: Delisa Ketchum
I ordered 5 items on the 8th and here it is Apr. 18, 2023 and i still have not yet received my order. You have taken money out of my account. What gives?? Very disappointed.
Oh and they don't seem to respond to email either. I doubt i'll order anything else from this company. It's just not worth the time or trouble.
Mydiamonpainting 回复2023-05-05
Sorry to hear that, your package was delivered on April 20. If not received, please kindly contact us in email and we will solve out for you.
I ordered several pictures, which I received with out a problem, but when I checked the diamonds there was a packet missing from two pictures. I contacted mydiamondpainting, and was told that I would be contacted within a couple of days, this was several weeks ago, and I still have not heard from anyone. I have had to search for missing diamonds in other places. Not a good way for a company to treat customers.
Mydiamonpainting 回复2023-05-05
Sorry, it takes time for us to get the free replacement diamonds from the supplier. Please kindly contact us in email and we will solve out for you.
Product took a long time to get and then 2 items were missing and 2 that was not ordered came. In the process of all this, they re-ordered my original 2 items and received them in a timely manner. Was very surprised and happy that they followed through with there promise. I now fully trust that this company is doing their best to keep customers happy.
I have ordered many times from this company. This time I was sent one wrong item. I sent numberous emails to them with all the correct info and exact time they are telling me they have no correct info from me. I gave name, order number, address, phone the works even pictures. Very frustrating and by the 3rd email to them I was frustrated and not happy.We are now up to 6 emails and still no results. They come back and tell me I'm being unreasonable and there is nothing they can do for me. Wow, what a great way to treat a customer. I feel they should send me the correct picture since they sent me a kit for children {key chains}that is just a waste. It should be sent no cost to me. That is not gonna happen since they said I'm being unreasonable. Needless to say I'm done with this company. Their customer service dept. is horrible and no one seems to know how to handle a simple problem
Mydiamonpainting 回复2023-03-10
Sorry, we did not find your message records. What's name or email address you used for contacting?
I ordered an kit called To My Amazing Son, loved the picture, the diamond are the worst I have ever worked with, I have done 31 paintings in the last 16 month, some custom designed, the diamonds from your company are so bad, when you pick them up with the pen and insert them onto the canvas the color ink comes off, terrible, I will never purchase form you again, the kit was only $13.49 , so I guess you get what you paid for, very bad quality , Yvonne HarveyShea
Mydiamonpainting 回复2023-02-24
Sorry to hear that, please send a message to our customer service: [email protected] and we will solve out for you. Thank you!
I have ordered many times from this company. Today I received my last order and of course there is a problem. First problem is you cannot get in contact with anyone from this company!! No email no customers service. If you click on contact us nothing happens it's a dead end. I am very disappointed because I now will never order from here again. I'm gonna have to keep the wrong item because it's just not worth the money and or time it takes to get anything from here because it comes all the way from China. I ordered 5 items the one that is screwed up was a cinderella picture I wanted. Instead they sent me this little group of animals for a child to do. Not happy.
Mydiamonpainting 回复2023-02-24
Sorry to hear that, please send a message to our customer service: [email protected] and we will solve out for you. Thank you!
I placed an order on Dec 20 2022. I have yet to receive anything. They actully havent even shipped yet. I want a refund. This is absolutely ridiculous,i shouldnt have to wait this long.
Mydiamonpainting 回复2023-01-17
Sorry to hear that, you sent us a message to request cancellation and thus we held on your pacakge. And we refunded you the full.
Please redo your website. Your top banner is so bg that it takes up a third of the window. Then you have a huge bottom banner. That leaves our viewing of your kits in a tiny strip in the middle of the screen. I would love to spend time on your website but can't stand not being able to see.
Did anyone else not receive a tracking number? I paid $100 on top of emailing twice and never heard from them. I am about to dispute on my card if I don’t hear from them soon and request a refund!
Mydiamonpainting 回复2023-01-17
Sorry, some of them were out of stock before. We cancelled it and refunded you the full as your request on 06 January, 2023.
I ordered $60.00 worth of product on the 17th of September and it hasn't moved at all. When I sent a message and will not get an answer for a week because they are on vacation.
Mydiamonpainting 回复2022-10-13
Sorry, please tell us your order number and we will solve out for you.
i ordered my stuff 7th September and i still haven't got my delivery and its now the 21st September. you say fast delivery yeah right.
Mydiamonpainting 回复2022-10-13
Sorry, there were some delay because we have moved to a new warehouse before. We split your order in two packages. One was delivered on 22 September, 2022 and the other was delivered on 08 October, 2022. If you do not receive them, please send us a message in email and we will solve out for you.
I have no idea what kind of product this company supplies because my order was placed on 8/2/2022 and I have yet to receive anything. Today is 8/30/2022. In my book that is unacceptable. I have reached out to the company and get no response. I would like a refund at this point. To wait for a month with no notice saying it was going to be late is not an acceptable practice for any company. Bad customer service. The only tracking I have received is from the company and it says it has arrived at destination airport and cleared customs. the date is 8/23/2022 that is a week ago. Even coming from California I receive items within 4 days. So no excuses.
Mydiamonpainting 回复2022-10-13
Sorry, we split your order in two packages. One was delivered on 07 September, 2022 and the other was delivered on 19 September, 2022. If you do not receive them, please send us a message in email and we will solve out for you.
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