RejuvaKnee

Hi Cliff, Thank you for sharing your experience. We understand how frustrating it must have been not being able to enter your Canadian city during checkout. We’re glad you reached out by phone and that our agent was able to step in and make the ordering process easy for you. Your feedback about the order form is helpful, and we’ll make sure it’s shared with the team so we can improve the experience for customers outside the U.S. If you need anything else going forward, we’re always here to help. RejuvaCare Customer Support Team

Hi , Thanks for taking the time to share your experience and for laying everything out so clearly. We’re glad to hear the return process was followed smoothly and that you were able to send the items back with tracking details. We also see that your refund is already in progress, as of 4-14-26. That said, we understand your concern about the controllers becoming uncomfortably hot after a few weeks of use. That’s not the experience we want for you, especially when you’ve followed the instructions carefully. We take this seriously, and we’ll make sure this feedback is passed along to our product team for review. If there’s anything else you’d like us to look into or if you need further support while your refund is being completed, just reach out. We’re here to help. RejuvaCare Customer Support Team

Hi Babu, Thank you so much for sharing this. We’re really glad to hear you appreciated the 90-day trial period and that it gave you enough time to properly evaluate the product. It’s also great to know our team was able to support you with return options and get your refund processed promptly. We truly value your feedback, and it means a lot to hear that you found the experience professional and customer-focused. That’s exactly what we aim for. If you ever need anything in the future, we’re always here to help. RejuvaCare Customer Support Team

Hi Mike, Thank you so much for your kind and thoughtful feedback! We’re glad to hear that our team was able to assist you promptly and turn your experience around. We’ll be sure to share your appreciation with Bernadeth, Jaymie, and Justine—they’ll be thrilled to know they made a positive impact. We truly appreciate your patience and support, and we hope you enjoy the product once it arrives! Best regards, RejuvaCare Customer Support Team

Hi Mae, Thank you so much for sharing your detailed feedback! We’re delighted to hear that the FOOT RENEW has brought comfort to your tired, swollen feet—that’s exactly what we hope for with every customer. 😊 I’m also thrilled to hear that Ms. Yvonne was able to assist you so effectively with the double-billing issue. We truly appreciate you acknowledging her efforts; we’ll be sure to pass along your kind words to her. I completely understand your frustration with the time zone differences and the challenges it caused with live support, especially regarding the duplicate order. Your point about the video presentation is very valid, and we will definitely review it to see how we can make it clearer and prevent any confusion in the future. Thank you again for your patience and for providing such thoughtful suggestions—they help us improve and serve our customers better. If there’s anything else you need or any way we can assist with your orders moving forward, please don’t hesitate to reach out. We truly appreciate you and your support! - Rejuvacare Customer Support Team

Hi Pamela, Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the difficulties you had reaching a representative and the frustration surrounding the membership charges. We completely understand how concerning that must have been, especially if you did not feel fully informed about it. Your feedback is important to us, and we sincerely apologize for the confusion and inconvenience this caused. At the same time, we’re very glad to hear that Will was able to assist you in a helpful and polite manner. We truly appreciate you recognizing his efforts, and we will be sure to share your kind words with him. He’ll be happy to know that his support made a positive difference during your experience. We also appreciate your feedback regarding the foot massager and the overall experience. Honest comments like yours help us understand where we need to improve, both with our communication and our products. Thank you again for acknowledging the refund and for taking the time to provide such thoughtful feedback. If there is anything further we can assist you with in the future, please don’t hesitate to reach out. — RejuvaCare Customer Support Team