RejuvaKnee

Bought a back brace for $99.95 and…

Bought a back brace for $99.95 and returned it the next day.. No credit received. I finally called and they want a routing #, which I don't have, So now I got ripped off for $100.

Don't order their devices (or risk getting double-charged)

Ordered shoulder heating device 4/1/2026. Took longer to get there than I expected but whatever. Once I received it, the heating device wouldn't stay connected to the straps no matter how hard I tried. Finally improvised a way to get heat to the area. Heat seemed to go on and off intermittently and rarely got as hot as I needed. Sometimes it helped, sometimes it didn't, so I pursued a refund on 4/14/2026. Got a form email immediately but after following directions, gave up. Ate the cost. Then today I got billed again for another $50!!!! Am pursuing reconciliation through my credit card company. Which is a hassle I don't need especially since I threw the thing away weeks ago. Don't advise doing business with these guys.

Took the time with me.

Zero Customer Service...waste of money

This brand new Rejuvaknee worked properly for only 3 months...it stopped vibration and now only heat up slightly. I emailed company, NO RESPONSE...Ispoke via text with robot on the 24 hour support line, which then asked for money to speak to technician...No telephone number at all..total waste of money.

Ease of ordering and relatively fast…

Ease of ordering and relatively fast shipping. However, your order confirmation email with Member Login Information does not work.

Appreciate Your Support and Kindness

I wasn’t aware I had signed up for a subscription and after 14 days I was charged monthly. So glad I caught it and Nonnie from RejuvaCare started processing my refund. I love my products but probably wouldn’t buy enough to make the subscription worthwhile, but will continue to support them because their products are amazing and have actually helped immensely.

Talk about preying on the unsuspecting…

Talk about preying on the unsuspecting consumer.... i placed an order for 1 knee massager on 1/7 for $134.95. received 2. They did not want the other returned. I was then billed over 5 months a $42.95 subscription fee for what they claim is a membership portal for free and discounted merchandise. I called first in February then started sending emails 9 to date. Here is the list of excuses: Our technical team is actively looking into this and working to resolve it as quickly as possible. Once the issue is cleared, your refund will be on its way to your original payment method. Here is what I am doing next. I am personally following up with our specialist and finance team, who are actively working on your account to push this refund through. I am keeping a close eye on this, and I will follow up with you the moment the transaction is completed. Thank you for following up. I wanted to let you know that your refund of has already been submitted for processing. At the moment, we're experiencing an issue with our payment gateway, which has delayed the completion of some refunds. Our team is actively working to resolve this as quickly as possible. I completely understand your concern regarding the delay of your refund and why you expect an immediate resolution. I am here to help and I want to make sure this is handled properly. Here is what I have confirmed for you today. Your full refund for the membership charges has been successfully processed through our alternative manual method. We kindly ask that you please allow a few more business days for your bank to officially clear the transaction and post the funds to your account. Thank you for your patience. I want to let you know that your refund has been issued on our end. However, we are currently experiencing a technical issue with our payment gateway that is affecting processing times. Our technical team is actively looking into this and working to resolve it as quickly as possible. Once the issue is cleared, your refund will be on its way to your original payment method. We will follow up with you as soon as we have an update. To bypass the gateway outage, our team is currently processing these delayed refunds securely through Wise as an alternative method. The specialist stepping in will review your account to help expedite this alternative for you. Thank you for your continued patience. I apologize for the delay in your refund. Please be assured that our internal team has processed your refund, but due to ongoing technical issues with our payment gateway, it may take a little more time to reflect on your original payment method. Just a bad bad company.

I have never ordered a thing from this…

I have never ordered a thing from this company but they charged my account and NOBODY seems to have a number for them. My attorney will find one. Had to close my account due to this and a anyone knows it is not easy to reopen accounts.

Theives!!!

The product was for the shoulder that I…

The product was for the shoulder that I paid 64.19 for. Then I received a charge from Restoreroute for 19.97. I have contacted Rejunaknee twice through the support portal with no response yet. Fair product but why the added charge?

This company is a fraud and steals…

This company is a fraud and steals money from elderly people. I placed an order with this company in November 2025 and since that time every month I was charged 42.95. Asked the company why and was informed that I was enrolled in their club. I never authorized any of this. I paid a total of 300.65. They offered to refund me 214.85. Don't order from this company they are a fraud. I got nothing for the money I paid.

I use the sling on my shoulder

I use the sling on my shoulder. I’ve found the vibration will run ok for 30 minutes but won’t turn on for a considerable time and the instructions are next to useless. It doesn’t show how much charge the the battery.

billed just for laughs....not funny

Last month I received billing on my charge account for $42.95. I called their number (302-2619613) and advised I have know knowledge of this company, my knees are fine and there is no one else at this address so I do not know how they received my info to bill me. The representative was very nice, looked my info up and stated it was a mistake and I do not owe this money. I reported this to my credit card company and all was good. This month I received my credit card bill and got the surprise, that this is now shown TWICE on my statement, (5/28 and 6/09!! I was suprised and upset at this and called again. I was assured that my account was closed and no billing sent to me. Well, I have no idea what is going on and, of course, will not be paying these charges. I requested this be looked in to and taken care of. So watch out folks....even if you have no contact with the company you can still be billed for their services..... Im sure this review will be taken down....

I recently purchased a RejuvaKnee…

I recently purchased a RejuvaKnee product. A computer glitch resulted in me receiving two of the products and being billed for both. Osman provided exceptional customer service in promptly and professionally resolving this matter. I was very satisfied and appreciative of the customer support and have been pleased with the unit. Donald Jarrell

Quick response to a billing issue

Quick response to a billing issue. Very professional and eager to assist. Thank you Fausto

BE AWARE!!

Be aware!! The device did not work and company wouldn't respond to me. l have had recurring charges to my card for months. Reported my card to Fraud Dept of bank. Phone number cuts off. Emails not answered. Don't do it!

The 3 in 1 FootRenew device is useless

The 3 in 1 FootRenew device is a total useless product. It has offered absolutly no advantages to use. This is an organization that is truely questionable offering products that do not live up to all their claims. And their return claim is a joke after filing a return claim it took weeks to get an RMA number but NO return address was provided. Do yourself a favor and stay away form this seller

This company is a scam

This company is a scam. Warning after your order they continue charging your card every month and respond to you if you try to contact them. There products are junk and company is dirty.

Authentic, friendly service

The woman who assisted me through questions, check-in, and donating was so easy to talk to and made the experience a breeze.

I brought a shoulder massager now getting monthly charges do not use this company

I brought a shoulder massager I brought shoulder massager and as far as I can tell was signed up to fitness 1st did nit request this. When emailing them they said they did not have me registered as a member with them. The massager was not as good as they made out and one I brought for half the money fitted better and worked better I have been using both one 1⃣ day and one the next day but still have pain in shoulder and can not move my arm properly. So not worth the money. I have checked with my bank and they said they can not find out how I was signed up to the membership with fitness 1st which is in America. They think it must have been in the small print when I agreed to by the massager from rejuvacare. ( which is in America funy both from the same country) As I normally use ebay or amazon. The bank have refunded me the money for the membership charges and exchange rate charges. Fitness 1st emailed me back after getting the info from rejuvacare and apologies and stated they would give me a refund which I have not seen yet