RejuvaKnee

Beware Dodgy Subscription

The device seems to be good, However watch which buttons you tick - I ended up with an ongoing subscription at USD 42.95 a month

10 STARS FOR SOFIA

I was fortunate enough to have Sofia receive my concerns and address them in a most timely manner. She went above and beyond the usual expectations, as well profusely apologize for the delay in receiving my refund for a returned product. I am so happy to give her best rating there possibly is!! Thank you, again, Sofia! Your most satisfied customer…Nancy Walker

Beware of being signed up for memberships

Very much dislike that you are signed up for a membership and monthly recurring charge that I knew nothing about. Also I did not order the knee product, I ordered the shoulder massager, but the billing is for RejuvaKnee. The massager works reasonably well, just not what I thought it would be when I ordered. Also the website makes you go through all these offers for more products before you can check out. I thought I had called to cancel when I noticed first charge but was told today that I had not cancelled. Hung up in anger. Called back later and was told the membership was cancelled. Guess I'll see next month.

My partner bought the RejuvaKnee…

My partner bought the RejuvaKnee because she has terrible pain in her knee. While it does appear to have heat and vibration modes, the unit does not quite fit on my partner’s knee using the standard device belts, unfortunately. The belts are just not long enough to wrap around her knee. They do provide an “extension belt” which is supposed to work for people that have larger legs/knees. We tried the extension, but it is extremely awkward to use! With the extension, the whole appliance keeps slipping and sliding and cannot be used with any degree of precision. The extension belt does not attach securely either. I think if the circumference of my partner’s knee was an inch or two smaller, things might work better. But as is, my partner cannot use this unit. It just sits around the house—another example of medical device that doesn’t quite live up to its promises…

Did not work and then they…

Did not work and then they automatically signed me up for a subscription that I was unaware. Attempted to contact and representative was extremely rude and refused to cancel.

Rapid and Satisfactory response

I was mistakenly enrolled in the membership contract after purchasing a massaging sleeve. Upon noticing the monthly charges in my credit reports I contacted the customer service department and heard back from Carlos within a few hours despite it being a weekend. He immediately resolved the confusion, canceling the contract and initiating a refund. Much appreciated!

This is a scam

This is a scam. I’ve been charged an additional 42.95 each month since I purchased this product. Which by the way didn’t do anything it said it was going to do. I tried to contact customer service but there reply was that they were unable to find an order linked with my email and asked me to show them the charge on my card. (That wasn’t going to happen..)I also filed a complaint with Better Business Bureau and they claimed they would reimburse me but that hasn’t happened yet.

I was sceptical about this being a scam…

I was sceptical about this being a scam but i was desperate to ease my shoulder pain so i had to give it a try. Within no time the parcel arrived and i got the shoulder massager on immediatly. It was such a relief to feel the heat and the vibration.

It was easy

It was easy. The visual was excellent

Order process was ok no confusion…

Order process was ok no confusion simple and direct.

Straight forward and heard it's a great…

Straight forward and heard it's a great product. Cannot wait to try it. My friend is completely out of pain after 6 months.

The shoulder wrap is everything that is…

The shoulder wrap is everything that is advertised. Anytime I feel pain, I put it on, and within 15 minutes, the pain is gone. I highly recommend it for anyone with shoulder cuff problems or stiff shoulders.

Repeated fraudulent transactions from…

Repeated fraudulent transactions from this Merchant after I foolishly trusted them with my credit card details. Heed the warnings!

Goodly stuff that I invision good…

Goodly stuff that I invision good results

My order was lost somewhere between…

My order was lost somewhere between here and there. It showed it was delivered but I never got it. So I contacted them about it. They sent me another one no problem. I got it yesterday. I am very pleased. And HAPPY! THANKS AGAIN REJUVACARE.

Best Service ! while the product was not going to work…

while the product was not going to work for my wife after talking with her Doctor. THEY MADE IS EASY AND TROUBLE TO RETURN FOR FULL REFUND One of the best companies I have I have worked with in many years definitely 5 star

I never received my massager

I never received my massager. It never came!!! And I have recurring charges on my account for nothing!! And trying to get anywhere to get help is a nightmare. To try to cancel is a nightmare, too. I'm so upset with this company. Do Not have anything to do with them.

This company continues to charge my…

This company continues to charge my Mother every month for something she has never ordered and never receives anything. In addition, you attempt to call the alleged Customer Service number and it is non-working. This company preys on seniors and feels good about taking their money with no guilt.

Ease of use.

I'll tell you more when I receive it!