My Supplement Store

Hi Teresa - We do apologize about the delay. We ran into some staffing issues in March, which caused serious delays in getting orders shipped out in a normal time frame. We have hired more warehouse staff and now orders are once again shipping out same or next day.

Hi - Looks like it is at customs. You can see this with your tracking number. You may want to contact them. This product states it has DHEA, which looks to be restricted in your country after doing some research online. You may want to reach out to customs though and see if it is available to pick up.

Hi - We do apologize about the delay. We had sick staff last week, which put everything behind, but we are fully staffed again. This actually shipped out on March 29th. Here is your tracking information - 9400111108011822711589. I will be reaching out via email as well.

Hi there. I do apologize for the inconvenience, however, you can purchase all the flavors on our sister site Bestpricenutrition.com

Hi Justin - Thanks for the information above. I did review your purchase. You did order on Sunday with our free shipping option, and it shipped out on Wednesday. We have had quite a few associates in our warehouse sick lately, which is why the delay. We just hired more staff, as it is our goal to have all orders shipped same or next day. It also looks like your package was delivered on the 17th, so it was only two days in transit, which is great. With our pricing, we are an authorized retailer of all our brands, and many have us stick to a MAP pricing structure. We always abide by this when we can. There are many un-authorized retailers out there that don't, so this is normally when you will find cheaper prices. We do try to do sales quite a bit when approved by our manufacturer's. With refunds/returns, you just need to call, email or chat with us live to initiate a refund/return. Not that tough to do. We are looking at other solutions to make this even easier, but most of the time, customers want to be able to conversate with a live person. Hope this helps and again we appreciate the feedback. It only helps us provide better service.

I do apologize for the delay. We had some issues with staffing in the warehouse the last month and are working on resolving this. I will make sure this order gets out today.

We do apologize about the delay with this order. Blackstone Labs has been having a lot of issues with keeping products in stock. We used to get shipments twice per week. While you may not want to order with us again (I totally understand), I will be sending you a coupon code for another order.