My Supplement Store (mysupplementstore.com) has a 4.2 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Health & Medical and its reputation is good. 79% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 81% of negative reviews; 5 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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Dave L · 1 review · Experienced 2025-10-21 ·
★★★★★
Terrible experience
Ordered my vitamins… took weeks on weeks to get them with zero updates. Finally arrived weeks later and UPS wanted another 50$to give them too me because of tariffs … was neverrrrr told that ahead of time. Will not be ordering from there again
Reply from My Supplement Store2025-10-22
Hi! This is the team from My Supplement Store. Can you let us know your order number so we can look into your purchase? We offer both paid duties/taxes/tariffs and non-paid options through our website. I wanted to see which you paid for so I can investigate further. Please email us at [email protected].
C
Ch _Va · 6 reviews · Experienced 2025-08-20 ·
★★★★★
Muscle growth product
Fast, efficient, and professional, from order to delivery. unfortunately, only downside was the lack of communication regarding the order status, but otherwise everything was perfect. thanks
J
Julia Allen · 10 reviews · Experienced 2025-09-14 ·
★★★★★
I ordered turmeric and paid for 2nd day…
I ordered turmeric and paid for 2nd day air. It's now 5 days later, never received it. It cost $16.50 for 2nd day air. The supplement store refuses to accept any responsibility, absolutely none. They're blaming ups, stating in their response to my several emails that it's just not their fault and no, they will not refund shipping. I use/ need turmeric for my back and leg pain. Now I've called and continue to wait for a human and I just keep getting a recording stating " your estimated wait time is 1 minute ". I no longer trust " trust pilot ". This place is very clearly not to be trusted. I would like to add that i saved my receipt to my home screen and it is now blank. Something is very wrong with this company and I will continue to get my money back.
Placed an order last week the product stated it would ship that day. A week later I call to find out the product is out of stock. Now their website still shows in stock, but they still do not have the product. Crappy business practice.
Got my order on time and it's just what I ordered. I highly recommend this company
S
Sophie · 6 reviews · Experienced 2025-03-29 ·
★★★★★
Excellent customer service
There was an issue with the delivery of my parcel (Royal Mail’s fault) Having emailed my Supplement Store, Sam was on the case immediately and resolved the issue in an efficient and friendly manner.
O
OZ · 3 reviews · Experienced 2024-09-08 ·
★★★★★
I placed my order four weeks ago and…
I placed my order four weeks ago and tell now I never received my package. Every time I call their customer service they say, I must wait I’ve been waiting for a month so far and still nothing.
Reply from My Supplement Store2024-10-10
Hi - Can you let us know your order number so we can look into this?
M
Michael Hurt · 1 review · Experienced 2024-06-06 ·
I made a order on Feb. 17th. On Feb. 27, I had to contact to see where my order was cause I have not received it! They said they was out of stock on the order, but never contacted me to tell me or anything, plus took my money! Very unprofessional! Will never use again!
Reply from My Supplement Store2024-10-10
We apologize for the experience you had. We ran into some supply issues with vendors earlier in the year and had this happen way too much.
O
Oscar Interiano · 1 review · Experienced 2023-12-01 ·
★★★★★
Overall very satisfied with my experience
Overall very satisfied with my experience. From the beginning to when my two supplements arrived. Looking forward to purchasing again once I run out. Thanks!
A
ABDULLAH AL-DUAIS.. · 4 reviews · Experienced 2023-12-08 ·
★★★★★
Authentic products
Authentic products, really good customer service and exceptionally professional..abd above all fast shipping
really bad service. No updates regarding my delivery I tried to complain on the website that I hadn't received the goods until now. Very disappointing.
Reply from My Supplement Store2023-09-13
Can you let us know your order number? I don't see your name under any orders. Many people confuse us with mysupplement.store, which is a totally different company. And we don't ship Internationally, only the US.
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Dennis Kutash · 1 review · Experienced 2023-09-08 ·
★★★★★
Best Deal I found
Best Deal I found, ordered early and arrived before I ran out of My supplements.
As another customer shipping information isnt accurate my order isnt shipped and waiting for updates for days now. Lack of transparency about shipping process. Last time that I loose money and time ordering with you!
R
Richard C · 13 reviews · Experienced 2023-07-04 ·
★★★★★
Very competitive pricing on top brands
Very competitive pricing on top brands. Some cheapest I could find.
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edo · 2 reviews · Experienced 2023-06-27 ·
★★★★★
Incorrect item was shipped to me
Incorrect item was shipped to me. I was told the warehouse personnel made the mistake and item should be re-package and returned. This is UNACCEPTABLE! Since this was your problem either the correct should be shipped to me or i should receive a refund credit. I emailed a message to your company stating this...no response back.
Reply from My Supplement Store2023-07-05
Hi there. Could you please reach out to us at [email protected] so we can get this resolved.
