customer service
great customer service very transparent and made me feel important as one of their customers
About My Supplement Store
Data updated- Website
- mysupplementstore.com
- Category
- Health & Medical
- Location
- United States · Mokena
- Status
- Unclaimed
- Last 12 months
- 5 reviews
- Replies to negative
- 81% (13/16)
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Is My Supplement Store legit?
My Supplement Store (mysupplementstore.com) has a 4.2 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Health & Medical and its reputation is good. 79% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 81% of negative reviews; 5 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
I guess this is the place to be, congrats.
The tracking system has been upgraded in a big way ! Products are class A in order to say the best on the market. Phone communication if needed is always there cause I have used it. Good company, good products and service, what else you expect as customer ? I guess this is the place to be, congrats.
American operator
Good job. Great people great service.
Shipping was the issue ~ it took 10…
Shipping was the issue ~ it took 10 days for the order to even get processed and out the door so I ended up purchasing another product and am using that at this time because I wanted to start the process. Once the other product runs out, I'll change over to the one purchased here and we'll see how it works out.
Reply from My Supplement Store2023-04-12
Hi Teresa - We do apologize about the delay. We ran into some staffing issues in March, which caused serious delays in getting orders shipped out in a normal time frame. We have hired more warehouse staff and now orders are once again shipping out same or next day.
Ordered supplements March 10 and still…
Ordered supplements March 10 and still have not received anything. $100 complete loss
Reply from My Supplement Store2023-04-10
Hi - Looks like it is at customs. You can see this with your tracking number. You may want to contact them. This product states it has DHEA, which looks to be restricted in your country after doing some research online. You may want to reach out to customs though and see if it is available to pick up.
No problems with shipping
No problems with shipping. Except when you a lengthy email on your order. Just say it is coming with a tracking number, some times just too busy to read a lengthy email, but As a new customer all is good
Fast shipping
Fast shipping! Great customer service!
Still waiting for an order made on…
Still waiting for an order made on march 26. Still unfulfilled
Reply from My Supplement Store2023-04-04
Hi - We do apologize about the delay. We had sick staff last week, which put everything behind, but we are fully staffed again. This actually shipped out on March 29th. Here is your tracking information - 9400111108011822711589. I will be reaching out via email as well.
Great product and service
Great product and service! The thing that is frustrating is that out of the blue for no reason from company, not one, but ALL of the flavors of pre workout were out of stock and un-ordereable. No heads up or notice.
Reply from My Supplement Store2023-04-04
Hi there. I do apologize for the inconvenience, however, you can purchase all the flavors on our sister site Bestpricenutrition.com
Very good, fast service
The supplement I ordered was processed and shipped super quickly, seriously probably one of my fastest online shopping/shipping experiences I've ever encountered. Email updates were both prompt and fun to read as well, making it a much more personable experience than how most online retailers feel
The place to shop
Wide variety great prices. Easy to use website. Great customer service and support.
I’m only gonna point out the bad things because everything else is perfect with this company, their products, and their services.
(Bare with me because I’m only going for the bad things here) So for starters, unless the customer pays for literally any other type of shipping other then the free one offered, they will wait for, at the least, 10-12 days before SW ships it to them. It’s almost as if they are punishing the customer for not paying for faster shipping instead of taking the free option. Second, the prices can be kinda high compared to several other supplement websites I’ve cross referenced with. SW does however offer some rather useful and cost worthy discounts and coupons so if your lucky enough to be able to use them before they expire, which doesn’t take long keep in mind, then they can make your purchase significantly lower. Lastly, and I saved this one for last due to the fact that I’m not 100% sure on this one, it seems like trying to get any type of refund on a product is going to be a bit of a pain in the ass. It looks like it’s gonna be one of those situations where your gonna have to find someone you can actually speak with person to person before you’ll get any type of help with this service.
Reply from My Supplement Store2023-03-30
Hi Justin - Thanks for the information above. I did review your purchase. You did order on Sunday with our free shipping option, and it shipped out on Wednesday. We have had quite a few associates in our warehouse sick lately, which is why the delay. We just hired more staff, as it is our goal to have all orders shipped same or next day. It also looks like your package was delivered on the 17th, so it was only two days in transit, which is great. With our pricing, we are an authorized retailer of all our brands, and many have us stick to a MAP pricing structure. We always abide by this when we can. There are many un-authorized retailers out there that don't, so this is normally when you will find cheaper prices. We do try to do sales quite a bit when approved by our manufacturer's. With refunds/returns, you just need to call, email or chat with us live to initiate a refund/return. Not that tough to do. We are looking at other solutions to make this even easier, but most of the time, customers want to be able to conversate with a live person. Hope this helps and again we appreciate the feedback. It only helps us provide better service.
Cheap prices
Cheap prices, fast shipping, great customer service
Thanks too long to ship
Reply from My Supplement Store2023-03-29
I do apologize for the delay. We had some issues with staffing in the warehouse the last month and are working on resolving this. I will make sure this order gets out today.
Great place to go!
Never updated shipping info
Never updated shipping info. I bet you didn't even ship the package out until I had to email your company. Had to dispute the charge on my credit card.
Reply from My Supplement Store2023-03-27
We do apologize about the delay with this order. Blackstone Labs has been having a lot of issues with keeping products in stock. We used to get shipments twice per week. While you may not want to order with us again (I totally understand), I will be sending you a coupon code for another order.
Great products for great prices and if…
Great products for great prices and if there's any questions there's always someone answering the phone
great price/and service/
My Supplement Store - 100% satisfaction guarantee!
My supplement Store was very caring when I called a number of times regarding my order. I had received the wrong vitamins and had the package sent back through USPS so I could receive the correct vitamins. USPS is investigating where the package is currently. My Supplement store has resolved my issue and I am very happy with this Company and I will continue ordering my vitamins through them!
KOCKED THE F&C! OUT REVIEW
I’m a 6X Champion Boxer that trains almost and literally every day (1 day off) I run in the mornings 4-8 miles a day. In the afternoons and evenings and nights, I train an additional 2.5 to 3 hours a day. KNOCK THE F&C@ OUT helps me sleep and it assists in recovery for my body after intense and long workouts. It’s an awesome and very helpful supplement. The recovery effect from this supplement allows me to come back to my workouts with optimal strength, speed, endurance, and stamina.