myvitality.store

Hello, Thank you for your message, and we sincerely apologize for the frustration this situation has caused. You are correct that your refund request was submitted within our 90-day return period. During the time your request was being processed, we were transitioning to a new logistics partner, which unfortunately created delays in generating return labels. While this is not an excuse, it is the reason for the delay you experienced. That said, we take full responsibility for the inconvenience. To resolve this matter promptly, we will proceed with issuing your full refund, and you will not need to return the device. We truly regret that this experience did not meet our service standards. Our goal is always to handle returns smoothly and professionally, and we appreciate your patience while we finalize this resolution. Kind regards, Vitality Support Team

Hello, We’re very sorry to hear about your frustration and appreciate you sharing your concerns. We would like to clarify that we do honor our return policy and do not intentionally delay or avoid issuing return labels. In some cases, return processing may require verification steps to ensure the request falls within the applicable return period and to prevent shipping errors. That said, if there has been an unusual delay in your case, we sincerely apologize. This is not the level of service we aim to provide. Our team is reviewing your request with priority to ensure it is resolved properly. If your order qualifies under our return policy, the return instructions and label will be issued accordingly. We remain committed to handling all cases fairly and transparently, and we encourage you to continue the conversation directly with our support team so we can bring this to a proper resolution. Kind regards, Vitality Support Team

Hello, Thank you for taking the time to share your experience. We’re sorry to hear that this situation has been frustrating and would like to clarify the process for transparency. Your order was received on January 4, 2026, which places your request within our 90-day money-back guarantee, calculated from the delivery date. As part of our standard return procedure, our support team must first verify a few details to ensure the return label is issued correctly and to avoid delivery or processing errors. We would like to clarify that any requests made during this process are procedural only and are not intended to delay or deny eligible returns. We also do not stall refunds in order to exceed return windows — eligibility is always based on the original delivery date, not the length of the support conversation. We regret that the process felt slow or unclear, and we understand how disappointing that can be. Our team remains available and committed to resolving this matter properly and in accordance with our published policy. We encourage you to continue the conversation with our support team so this can be concluded as smoothly as possible. Kind regards, Vitality Support Team

Hello, Thank you for your message. We would like to clarify the situation for transparency. Our 90-day money-back guarantee applies from the date the device is received, as clearly stated in our policy. According to our delivery records, the refund request was submitted after the 90-day period had already expired, which is why a refund could not be approved. Despite the order being outside the guarantee window, our support team still reviewed your case and responded in good faith. However, once the 90-day period has passed, we are unable to process a refund under our terms. We understand this was disappointing and regret that we could not meet your expectations. Our team remains available to assist with any other questions or support needs related to the product. Kind regards, Vitality Support Team

Hello, Thank you for taking the time to share your experience. We’re sorry to hear that you’re feeling frustrated. As discussed during our conversation yesterday, we would like to clarify a few important points for transparency: Your order was delivered in July, and it is therefore outside our 90-day money-back guarantee period. We carefully reviewed your case and explained this timeline during our previous communication. Although the order is no longer eligible for a refund under our policy, we still offered a 30% discount as a goodwill gesture to support you as a customer. Regarding usage, we always recommend starting at the lowest intensity levels and gradually increasing based on personal comfort, as sensitivity can vary from person to person. Safety instructions are included with the product and provided digitally as well. We genuinely aim to support our customers and handle each case fairly and according to our published policies. We regret that we were unable to meet your expectations in this instance and appreciate you sharing your feedback. If you wish to continue the conversation privately, our support team remains available to assist. Kind regards, Vitality Support Team

Hello, Thank you for sharing your feedback. We’re sorry to hear about your frustration and would like to clarify the situation for transparency. According to our records, your order was delivered in late October, and your first request regarding a return was received after the 90-day money-back guarantee period stated on our website. This timeline was reviewed carefully and explained during our communication. Despite the order being outside the eligible return window, our support team continued to assist, reviewed the photos you provided, and offered a 30% goodwill discount as an alternative solution — even though a refund was no longer applicable under our policy. Regarding usage, we always recommend starting at the lowest intensity level and adjusting gradually based on individual sensitivity. All safety instructions are included in the package and available digitally. We strive to handle every case fairly and according to our published policies while still supporting our customers wherever possible. We regret that this experience did not meet your expectations. Our team remains available should you wish to continue the discussion privately. Kind regards, Vitality Support Team

Thank you so much for sharing your experience. We’re really happy to hear that you’re satisfied and that MagicPro fits well into your routine. Your feedback truly means a lot to our team and motivates us to keep improving and developing future projects. We appreciate your support.

Thank you very much for the great feedback. It means a lot to our team and gives us real motivation to continue working hard and improving our products. We truly appreciate your support.

Thank you for your wonderful feedback. It genuinely motivates our team and encourages us to keep raising our standards as we develop future projects. We’re very grateful for your support.

Thank you so much for your kind words. Your support truly means a lot to us and motivates our team to keep improving and developing new projects in the future. We really appreciate you taking the time to share your experience.

Thank you so much for your kind words. Your support truly means a lot to us and motivates our team to keep improving and developing new projects in the future. We really appreciate you taking the time to share your experience.

Thank you very much for the great feedback. It means a lot to our team and gives us real motivation to continue working hard and improving our products. We truly appreciate your support.

Thank you very much for the great feedback. It means a lot to our team and gives us real motivation to continue working hard and improving our products. We truly appreciate your support.

Hello, We have read your review and immediately checked our internal database for your name and details. We have no record of an order placed under this name, nor do we have a record of the correspondence you mentioned. Unfortunately, there are several illegitimate websites and "scammers" currently using our brand name and logo to deceive customers. Because we cannot find your details in our system, it is highly likely you purchased from one of these imposter sites rather than our official store. We take our 90-day return guarantee very seriously for our genuine customers. If you believe this is an error, please update your review with your specific Order ID so we can investigate further. Otherwise, we recommend you contact your bank to report the fraudulent site you purchased from. Best regards, Vitality Support Team

Thank you very much for the great feedback. It means a lot to our team and gives us real motivation to continue working hard and improving our products. We truly appreciate your support.

Hello, We are reading your review and, honestly, this is so weird. We have checked our entire system and we don't have any idea about the Order IDs or the conversation you are describing. We respond to all our genuine customers, so the fact that we have no record of you suggests you may not have ordered from our official store. If you are a real customer, please contact us immediately through WhatsApp or Email so we can reply to you directly. Until then, we have to assume this order does not exist in our system. Regards, Vitality Support