myvitality.store

Dear Customer, We are genuinely sorry to hear about your experience and want to personally apologize for the frustration this has caused you. What you’ve described — a device that won’t power on and a slow return process — is not acceptable and does not reflect how My Vitality operates or how we value our customers. Every Vitality Magic Pro 2.0 unit is covered by a 90-day money-back guarantee and a full product warranty. If a product arrives defective in any way, our team immediately arranges a replacement or refund once a quick video confirmation is received — this step simply helps our quality-control department identify manufacturing faults and prevent the same issue for other customers. It’s clear that in your case, the communication process broke down. We sincerely regret that you received only automated messages and did not feel supported. We have already escalated your case internally to ensure your situation is fully resolved — whether that means a replacement device or a full refund. Please reach out to [email protected] with “Trustpilot Priority – Replacement or Refund” in the subject line so one of our senior specialists can handle your case directly until it is completed. We also want to emphasize to anyone reading that My Vitality does not prey on people in pain — our entire mission is to help relieve it. Tens of thousands of satisfied customers around the world have experienced genuine relief from chronic neck tension and posture-related discomfort with the Magic Pro 2.0. We appreciate you bringing this to our attention. Your feedback helps us strengthen our service and ensure no other customer experiences similar delays. Warm regards, The My Vitality Customer Care Team [email protected]