Hi immaculate Kaasa!Thank you so much for taking the time to share your shopping experience. We sincerely apologize for any inconvenience or disappointment you may have experienced. Your feedback is crucial to us, and we value every customer's shopping experience.
The issue you raised regarding your order may have been an accident, and it certainly wasn't the shopping experience we intended for you. We noticed that your package has been successfully delivered. We will send you a delivery confirmation email. We apologize for any inconvenience caused by the promotional emails and will unsubscribe as soon as possible. We will also arrange for someone to process your order immediately and ensure you ultimately receive your ordered products. We sincerely hope you can give us another chance to regain your trust.
Thank you again for your patience and understanding. If you have any further questions or need more assistance, please feel free to contact us via email. We are happy to assist you.
Nadula Customer Service Team
Hi Lavora!Thank you very much for taking the time to share your feedback regarding your recent shopping experience with us. We sincerely apologize for the disappointment and inconvenience you experienced upon receiving your wig.
We note that you received your order approximately two months ago, and we fully understand your sentiments. We are deeply sorry regarding the issues you reported—specifically, that the product size was unsuitable and that the curl pattern would not hold its shape. This is absolutely not the shopping experience we intended to provide you. Our products feature adjustable drawstrings for sizing customization, and since they are made of 100% human hair, they can indeed be styled to create specific curl patterns. We are currently unsure of the exact condition of the product you received; however, we are fully committed to helping you resolve this issue. We will arrange for a dedicated customer service representative to contact you shortly to address your after-sales concerns and provide you with a satisfactory resolution.
We are continuously striving to provide superior products and services, and we apologize once again for this unpleasant shopping experience. We value the trust of every single customer and look forward to the opportunity to make amends for your disappointment. Please do not hesitate to contact us if you require any further assistance.
Nadula Customer Service Team
Hi there!Thank you very much for taking the time to provide your feedback. First and foremost, we offer our sincerest apologies that the hair you ordered did not meet your expectations regarding quality.
We have carefully reviewed your description of the issues—specifically the concerns regarding excessive curliness, tangling, and severe shedding. This is absolutely not the experience we want our customers to have, as we place the utmost importance on product quality. There are various potential causes for shedding; for instance, a defect in the hair bundle's structure could lead to uneven tension during wear, thereby resulting in abnormal shedding. We encourage you to contact the TT Customer Service Team directly via email. We will also promptly assign a dedicated support representative to reach out to you personally and resolve your after-sales issues in a timely manner. We deeply value the trust of every customer, and as such, we are committed to providing you with a satisfactory resolution.
Thank you again for your patience and understanding. If you have any further questions or require additional assistance, please do not hesitate to contact us via email. We look forward to being of service to you.
Nadula Customer Service Team
Hi LaToiya Bradford!Thank you very much for taking the time to share your feedback regarding your recent shopping experience with us. We sincerely apologize for the disappointment and inconvenience you experienced upon receiving your wig.
Regarding the product issues you reported, this is certainly not the situation we ever wish for our customers to encounter. We place the utmost importance on product quality; we guarantee that every wig we sell is made of 100% human hair—indistinguishable in texture from naturally growing hair—and therefore requires the same careful maintenance and care you would give to your own hair. Additionally, the hair density of our products is significantly higher than the general market standard. We kindly ask that you provide your order number or contact us directly via email so that we may promptly assign a dedicated customer service representative to assist you and resolve your post-sales issues in a timely manner. We deeply value the trust of every customer, and we are committed to providing you with a satisfactory resolution.
Thank you again for your patience and understanding. Should you have any further questions or require additional assistance, please do not hesitate to contact us via email. We look forward to being of service to you.
Nadula Customer Service Team
