NiceRx

Hi Mike, Thank you for bringing your concerns to our attention, and please accept our sincere apologies for the frustration you’ve experienced. We are currently trying to reach out to you directly by phone to address these issues and make sure everything is taken care of for you. We want to clarify that your account is on a 28-day billing cycle and your refill orders are fulfilled before you run out of medication . As noted in your patient portal and previous email communications, your next shipment is scheduled for processing on August 3rd, and you will receive your medication next week according to your prescription and delivery schedule. Regarding your provider appointment, our records show the provider was present for your scheduled time slot, but it appears there may have been a mix-up with the appointment time. We apologize for any confusion this caused and want to ensure you get your appointment rescheduled right away. Please give us a call back or check your email so we can get a new appointment scheduled for you immediately.

Hi April, We appreciate your feedback and are happy to hear everything went smoothly. Thanks again for choosing NiceRx!

Hi Peg, We love hearing feedback like this - thanks for taking the time to share your experience!

Hi Will, We’re so happy to hear you had a positive experience! Thank you for trusting us and for taking the time to share your feedback.

Hi Susan, Thank you for sharing your feedback. We always strive to provide a clear and transparent experience for all of our patients, and we take any concerns regarding billing very seriously. While privacy guidelines prevent us from discussing specific account details publicly, we want to clarify that our program is explicitly structured and advertised as a monthly membership service with ongoing billing and continuous clinical oversight. This structure ensures that our patients receive consistent care and uninterrupted access to their providers and medications. Our subscription model does not operate on a manual, "buy-as-you-go" basis. However, we maintain a highly flexible cancellation policy, and patients are welcome to contact us at any time to pause or cancel their membership. According to our system records, we did not receive a formal request to cancel this account prior to the scheduled billing date. We absolutely do not want anyone to feel that their account was handled unfairly. If you are an active patient and wish to update or cancel your membership, please contact our support team directly so we can review your account history and assist you with this immediately.

Hi Tenssie, We appreciate your feedback and are happy to hear everything went smoothly. Thanks again for choosing NiceRx!

Hi Heather, We love hearing feedback like this. Thanks for taking the time to share your experience!

Hi Joe, We love hearing feedback like this! Thanks for taking the time to share your experience!

Hi Sonia, We truly appreciate your feedback and are happy to hear everything went smoothly. Thanks again for choosing NiceRx!

Hi Clare, Thank you for your feedback. We always want our patients to achieve the best possible results, and we understand it can be frustrating when you want to see changes right away. While privacy guidelines prevent us from discussing specific cases, it is helpful to clarify that these treatments are a journey, not an overnight fix. When someone is within their first month of treatment, they are still in the initial titration phase. Providers typically start new patients at a low dose to allow the body to adjust safely, and it takes time for medical levels to build up in the system before the weight-management benefits begin. For the vast majority of people, the medication is highly effective, but it requires consistency and a gradual increase in strength over subsequent months. Giving up within the first few weeks unfortunately means stopping before the medication has actually had the time to do its job. We always encourage our patients to stick with the protocol and utilize their healthcare providers for guidance. If you are a current patient and want to give your body the proper time to see results, please reach out to our support team or schedule a follow-up so we can support you through the actual titration process.

Hi Charles, We’re so happy to hear you had a positive experience. Thank you for trusting us and for taking the time to share your feedback.

Hi Heather, Thank you for your review! We’re thrilled to hear you had a positive experience and look forward to supporting you on your wellness journey.

Hi Angie, We’re so happy to hear you had a positive experience. Thank you for trusting us and for taking the time to share your feedback

Hi Anthony, Thank you for the review! Our goal is always to make the process as smooth, supportive, and professional as possible, so it’s great to hear we delivered.

Hi Nichole, We truly appreciate your feedback and are happy to hear everything went smoothly. Thanks again for choosing NiceRx!

Hi Janet, Thank you for your feedback. We are pleased we could quickly resolve the syringe issue for you, and we truly appreciate your patience! We completely understand the importance of delivery timing, especially with the warmer weather requiring the medication to be refrigerated promptly. To ensure you stay informed, our system sends an automated shipment notification email with your tracking number as soon as the pharmacy ships your order. If you haven't seen these updates, we recommend checking your spam or junk filters, as they can sometimes be misdirected. Our team has reached out to you directly today with an update on your current order, which is scheduled for delivery within the next couple of days. We will make sure you have the tracking number so you can plan accordingly.

Hi Robin, Thank you so much for your review! We're thrilled to hear about your positive experience.

Hi Carrie, Thank you so much for your kind words! We’re really glad you had a great experience and appreciate you taking the time to leave a review.

Hi Betty, Thanks for the amazing review! It means a lot to our team to hear that you had a positive experience.