NoCarbsChallenge

Hello Evelyn, Thank you for your kind feedback! We’re happy to hear that you’ve had a positive experience with the app and that the program has supported you on your journey. We appreciate you sharing your success with us and wish you continued progress toward your goals. 💚 Best regards, NoCarbsChallenge Team

Hey Katie, Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re enjoying the meals and finding the preparation steps and instructions simple to follow. We’re happy to be part of your low-carb journey, and if you have any questions, we’re always here to help. 😊 Best regards, NoCarbsChallenge Team

Hello Deborah, We appreciate you taking the time to share your experience. Thank you for your feedback! 💚 Best regards, NoCarbsChallenge Team

Hello John, Thank you for your feedback! We’re glad to hear our team was able to understand your concern and provide helpful support. We appreciate you taking the time to share your experience. 💚 Best regards, NoCarbsChallenge Team

Hello there, Thank you for your feedback! We’re thrilled to hear the program has been helpful and that you’ve learned new things along your journey. We appreciate you sharing your experience and wish you continued success with your goals. 💚 Best regards, NoCarbsChallenge Team

Hey Kathleen, Thank you for sharing your experience, and we’re really glad Derrick was able to help you get the app working properly. It’s completely understandable to feel confused at first, but we’re happy to hear you can now review your past days and follow your plan with more ease. If you ever need support again, we’re always here to help. 😊 Best regards, NoCarbsChallenge Team

Hey Nicole, Thanks for sharing—it's great to hear the app has been easy to use and that you're finally seeing results. We’re really glad The NoCarbsChallenge is positively supporting your journey. If you have any questions, we’re always here to help. 😊 Best regards, NoCarbsChallenge Team

Hello William, We’re sorry to hear that the meal options did not meet your expectations and understand how frustrating this situation has been. We appreciate your feedback regarding recipe variety and will share it with our team as we continue improving the experience. Subscription details, including the plan price, billing period, renewal terms, and subscription duration, are shown during checkout and must be accepted before the purchase is completed. They are also presented in our Terms and Conditions. Subscriptions are recurring and remain active until cancelled through the same platform where the subscription was created (website, Apple App Store, or Google Play). Please note that if multiple products, plans, or add-ons were purchased separately, they may have separate billing and cancellation settings. If you cancelled your subscription but still received a charge, we would like to investigate this further. Please contact [email protected] with your account email, transaction details, and any relevant information so our support team can review your subscription history and assist you. Best regards, NoCarbsChallenge Team

Hello there, We’re sorry to hear about your experience and understand your frustration. We want to clarify that we cannot create, reactivate, or continue a subscription without a valid purchase and payment authorization. Once a subscription has been successfully cancelled, it should not restart unless a new purchase is made. Please note that subscriptions, add-ons, and additional products may be billed separately and can appear with slightly different billing descriptors depending on the payment processor. These may also require separate cancellation if purchased independently. We would like the opportunity to investigate this further. Please contact [email protected] with your transaction details and any billing descriptors shown on your bank statement so our support team can review your account and assist you. Best regards, NoCarbsChallenge Team

Hello Ashley, We’re sorry to hear about your experience and understand your frustration. Subscription cancellations must be completed through the same platform used for purchase (website, Apple App Store, or Google Play), and once successfully cancelled, no further charges should be taken beyond the active billing period. Please note that any add-ons or additional products (if purchased separately) may be billed and managed independently, and may require separate cancellation. If multiple subscriptions or products are active under different emails or platforms, they may not appear in a single account view. If you’re still being charged, it may be linked to a different account or purchase method than the one currently being checked. We’d like to help you resolve this. Please contact [email protected] with any transaction details you have so our support team can locate your account and assist you further. Best regards, NoCarbsChallenge Team

Hey Jane, Thank you for your kind words and for sharing your experience with the NoCarbsChallenge app. We’re glad to hear it’s working well for you and truly appreciate your support. If you have any questions, we’re always here to help. 💚 Best regards, NoCarbsChallenge Team

Hello Erica, We’re sorry to hear about your experience and understand your frustration. Once a subscription has been successfully cancelled, it should not be reactivated without a new purchase and authorization from the customer. We are unable to manually restart a cancelled subscription and charge a customer without a valid active subscription or payment authorization in place. If you believe charges occurred after cancellation, we would like to investigate this further, as it may be related to a separate active subscription, a different account, or a cancellation that was not completed on the correct platform (website, Apple App Store, or Google Play). If you subscribed via our website, you can manage or cancel your subscription through Manage My Subscription in your account. If you subscribed through the Apple App Store, cancellations must be made in your Apple ID subscription settings (or through Google Play for Android purchases). Please contact [email protected] with your account and transaction details so our support team can review your subscription history and assist you further. Best regards, NoCarbsChallenge Team

Hey, Astrid. Thank you so much for your kind feedback. We’re glad to hear that the app is making meal planning easier for you and that you’re enjoying the nutrition tracking and variety of options, especially the Mediterranean plan. It’s great to know it’s helping simplify your low-carb journey while keeping things informative and flexible. If you have any questions, we’re always here to help. 😊 Best regards, NoCarbsChallenge Team

Hello Stephen, We’re sorry to hear about your frustration and understand your concern. We want to clarify that we cannot charge a customer without them providing payment details and completing checkout. All subscription terms, pricing, auto-renewal, and cancellation information are clearly shown during checkout and in our Terms & Conditions. If a subscription is cancelled correctly, no further charges should occur. If you are seeing charges you do not recognize or believe are incorrect, please contact [email protected] with the charge and your account details. Our support team will investigate your account, confirm the subscription status, and assist with cancellation or review of any eligible refund. Best regards, RatePunk Team

Hello Jacinta, We’re sorry to hear about your experience and understand your frustration. Meal plan access should remain available for the full active subscription period, and interruptions can sometimes occur due to login issues, account syncing, or platform-related errors (website, Apple App Store, or Google Play depending on where the purchase was made). If you are unable to sign in or your meal plans are not loading, this is something our support team needs to review directly in your account. Please contact [email protected] with your email address, transaction details, and any screenshots you have so we can investigate your subscription status, restore access where possible, and clarify your billing history. Best regards, NoCarbsChallenge Team

Hey Maureen, Thank you for your kind words and for acknowledging the prompt attention given to the app issues and the refund process. We truly appreciate your understanding and are always here if you need any further assistance or have any questions moving forward. 😊 Best regards, NoCarbsChallenge Team

Hello Heather, We’re sorry to hear about your experience and understand your frustration. Subscriptions must be cancelled through the same platform where the purchase was originally made (website, Apple App Store, or Google Play), and once cancelled correctly, no further charges should occur. If charges continued after cancellation, this may be related to a separate active subscription, a cancellation that was not fully completed, or a subscription linked to a different email address or platform. Refund eligibility is reviewed based on the circumstances of the case, including timing, billing history, and whether the product was proven to be faulty or not as described. We would be happy to review your account again and clarify the billing activity. Please contact [email protected] with your subscription and transaction details so our support team can investigate further. Best regards, NoCarbsChallenge Team

Hello John, We’re sorry to hear about your experience and understand your concern. Subscription details, including pricing and renewal terms, are shown during checkout and must be accepted before a purchase is completed. We cannot process charges without the customer completing checkout and providing payment authorization. If you paid through PayPal, you can still contact our support team directly for assistance. Please email [email protected] with your PayPal transaction details and the email address used during signup so we can review your account and billing history. Best regards, NoCarbsChallenge Team

Hello Ama, Thank you for your feedback! We’re glad to hear you’re finding the information helpful and easy to follow. Our goal is to make healthier eating and weight management feel simple, practical, and sustainable. 💚 Best regards, NoCarbsChallenge Team

Hey Jacquelyn, Thank you so much for sharing your experience with The NoCarbsChallenge—it truly means a lot to hear that you felt valued, supported, and guided with professionalism and care. We’re glad the positive reinforcement helped you feel encouraged on your health journey. If you have any questions, we’re always here to help. 💚 Best regards, NoCarbsChallenge Team