NoCarbsChallenge 回复2026-04-06Hello Tricia,
We’re sorry to hear about your experience and understand your frustration. Subscription billing is set up as a recurring service, and all details, including pricing, renewal timing, and refund terms, are presented during checkout and in our Terms & Conditions. When a subscription is canceled, it stops future renewals, but charges already processed are typically subject to the refund policy in place at the time of purchase, which may result in partial refunds depending on circumstances such as timing of cancellation and prior billing cycles.
We understand this can be disappointing, especially if there was a misunderstanding around cancellation or charges. We always aim to handle cases fairly and consistently. If you believe your situation hasn’t been fully resolved, please contact [email protected] with your account and transaction details so our support team can re-review your case and provide further clarification or assistance.
Best regards,
NoCarbsChallenge Team