Noorart

Thank you for your feedback, glad the order was otherwise perfect. We’re sorry about the strong smell on the books. We also didn’t receive a direct request from you for a replacement; if you’d like support or to request a return under our policy, please email us at [email protected] and we’ll be happy to assist.

Dear Adel, Thank you for your feedback. We’re sorry your experience didn’t meet expectations. Our Pre-K/KG and Level 1 books intentionally cover similar foundational topics, as Level 1 reinforces and builds on early skills. We understand your concerns about pricing and appreciate you raising them. Our prices are competitive and reflect the quality and educational value of our materials. Regarding returns, you can return the books; shipping costs are typically the customer’s responsibility unless an item is incorrect or defective, but we’re happy to review your case and assist. We value your feedback and would be glad to help further. please feel free to contact us directly.

Thank you for sharing your feedback. We’re truly sorry that our return policy did not meet your expectations. We strive to provide the best service possible while following clear company policies to ensure fairness and consistency for all customers. These guidelines help us treat every order equally and transparently. We genuinely appreciate your comments and will take them into consideration as we continue working to improve our customer experience.