Nordic Pure

James, Good morning! Thank you for taking the time to share your feedback, and we’re glad to hear your order arrived in excellent condition and on time. We’re sorry for the concern regarding the filters appearing to be MERV 8 rather than the MERV 13 you ordered. We understand how important it is to receive exactly what you expect, especially when it comes to performance specifications. All of our MERV ratings are verified through testing and are not typically marked directly on the filter itself, which can sometimes lead to confusion based on appearance alone. We have processes in place in our production plant that eliminate crossing media from one to the other. You also have a 3-point check on your order being what you placed. 1) your SKU and description on the order confirmation 2) the 4x6 color sticker that matches the Merv rating you chose 3) on the shipping label in the lower left-hand corner your SKU also appears here. Each production line has a quality control rep that checks the orders as they come off that production line for accuracy and quality before being sealed and shipped. I hope this helps ease your concerns. If you'd like to discuss further, please give me a call at 800-590-0339 Kathy Customer Service

Hello John, Thank you for your review. We appreciate your feedback and are delighted to hear that you had a positive experience with our product, pricing and delivery. Thank you for being a valued Nordic Pure customer.

Dear Elaine, Thank you for your feedback, and thank you for being a repeat customer. We appreciate your business and understand your disappointment regarding the subscription discount option. Our subscription program is considered a binding agreement between Nordic Pure and our customers. Because of that, our representatives are not permitted to enroll customers in the program without the customer personally completing the enrollment process. This policy is in place to ensure that customers review and agree to the subscription terms themselves. I apologize if this was not clearly explained during your interaction. Our representative was following company policy, which is why she was unable to set up the subscription on your behalf. If you decide to enroll in our subscription program in the future and would like assistance navigating the process, we are more than happy to help guide you through the steps. We can provide support and answer any questions you may have while you complete the enrollment. We sincerely appreciate your loyalty and hope this explanation helps clarify the situation. Please don't hesitate to contact us if there is anything else we can assist you with. Best Regards, Colleen Customer Service

Joe, Thank you so much for your kind words! We’re thrilled to hear that our quick shipping and quality air filters keep your family coming back—that truly means a lot to us. We also appreciate you recognizing our commitment to manufacturing in the USA and providing great value. It’s always our goal to deliver dependable products and excellent service, and we’re grateful to have loyal customers like you. Thanks again for your support—we look forward to serving you for many years to come! Best Regards, Colleen Customer Service