Noun Naturals

Thank you so much Jorden, I really appreciate it! I’m glad we were able to help and that the customer service experience stood out to you. We genuinely care about making sure customers feel taken care of, so this means a lot.

Hi Aisha, I’m sorry for the confusion here. We’ve actually tried reaching out 3 times because the shipping address on the order does not include a house number, and we’re receiving an alert asking us to double verify the address before shipping. Please contact us back at [[email protected]](mailto:[email protected]) with the full shipping address so we can get this resolved. I’ll also be sending a follow up email directly.

Thank you so much Arnas, this seriously means a lot. I’m really glad we were able to help and make the experience smooth for you. We truly care about our customers, so hearing this is incredibly appreciated.

Thank you Cristiano, I really appreciate it! Glad to hear you had a good experience.

Thank you so much Pranav, I really appreciate the support! I’m sorry again for the trouble with the original package, but I’m glad we were able to help get a new shipment sent out for you. Really appreciate your patience and I’m excited for you to receive it.

Hey Andrew, Glad you've found products that work great for your haircare needs!

Hey Ayat, glad the Hair Oil was delivered safely to you aside from the shipping delays. Thank you for sticking with me and being so patient. We greatly appreicate it so much.

Hi Mustafa, I completely understand your frustration and I’m truly sorry for the delay with your order. We were transparent from the beginning that orders were delayed due to the fulfillment backlog, and we’ve been doing our best to get back to customers as quickly as possible. Once you let us know that you wanted your order canceled, we canceled it and issued the refund immediately. I apologize again for the experience, and we’re making serious adjustments to prevent this from happening moving forward.

Hey Abdullah, thank you so much for the review. I’m really happy to hear the shampoo cleans your hair well and that the conditioner leaves your hair feeling softer and more hydrated. We put a lot of care into making the products natural while still performing well, so I truly appreciate you noticing that.

Really appreciate you coming back for a second order. That’s the biggest compliment we can get. Glad you’re loving the new bottles and even more glad the shampoo and conditioner are delivering like that. We’ll keep raising the bar.

Hey Prakash, I’m really sorry for the delay with your order from January 4th. I completely understand the frustration with waiting that long, and I apologize for the experience. I’m really happy your order still made it to you, and I truly appreciate your patience and support.

Hi, this is Steven, Operations Manager at Noun Naturals. I really appreciate you taking the time to write this and I’m genuinely glad to hear you’ve been enjoying the hair and beard oils for the past two plus years. That loyalty means a lot. You’re also right about the last few months. We’ve been in a rebuilding phase, actively restructuring our supply chain so we can keep inventory on hand consistently while scaling at a much larger level. That kind of growth isn’t a one day turnaround and it has taken months of behind the scenes work to dial in the final details so we can move forward strategically and sustainably. On the communication side, I want to be clear that I personally check website inbox messages, emails, and TikTok inbox messages at least twice a day. Our standard response time is within 24 to 48 hours across all platforms, and we’re continuing to improve as volume increases. I appreciate your honesty and patience. We’re focused on making sure both the products and the experience live up to the standard you expect moving forward.

Hey Elizabeth, thank you so much for this review. I’m really happy to hear the shampoo cleans your scalp well and that the conditioner leaves your hair super soft in and out of the shower. We put a lot of focus into the thickness, spread, and feel of the conditioner, so it means a lot that you noticed. I really appreciate your support.

Hey Lyall. Appreciate'd you sticking with me!

This is incredible to read! You described exactly what we set out to build from day one. Clean and natural should never mean sacrificing performance, and it means a lot that you felt real, lasting improvements instead of temporary coatings. Hearing you recognize the intention, integrity, and long term focus behind our formulas is huge for us. This kind of feedback fires us up to keep raising the bar and doing things the right way. Truly appreciate you taking the time to write this!