Novakid Polska

Hello Piotr! Thank you for your feedback. We reviewed your schedule and understand that you may be referring to the teacher you had for your trial lesson. While they had some open slots, we realize they may not have matched your preferred times. To provide you with more flexibility, we recommend exploring other teachers—our platform has many dedicated educators who offer both quality lessons and availability. Our manager will reach out shortly to assist you with scheduling options. Regarding your concern, we investigated the issue, the teacher conducted the lesson in an unapproved setting, which violates our standards. As a result, they no longer work with us. We sincerely apologize for this situation and assure you it is not in line with our usual standards. Please feel free to contact our Customer Care service team with any additional questions; we’re here to help! Best regards, Martyna K., Customer Service Manager.

Hello Andrzej! Thank you for sharing your concerns with us. We're sorry to hear about the challenges you've encountered in scheduling classes. We understand the importance of having a reliable and fixed schedule for your child's lessons. At NovaKid, we have over 2500 wonderful teachers, each with their unique strengths. To enhance your experience, we recommend selecting 2 regular teachers through your personal account. This allows you to easily create a schedule that suits your preferences. You can view their availability and video introductions before making a choice 😊 Regarding subscription-related matters, we want to assure you that all our subscription rules are transparently outlined in our offer. We also provide reminders about these terms during the payment process and afterward. We strive to maintain clear communication about our policies, and we apologize if there was any confusion. you can find all the information here: https://cdn.novakidschool.com/terms_applications/Terms_PL_01_11_2023.pdf Thank you for choosing NovaKid, and we look forward to making your child's learning journey enjoyable and seamless! If you have any other questions please feel free to contact our Customer Care service. We are here to assist you. Kind regards, Martyna K., Customer Service Manager.