Novakid Romania

Hello Flori! Thank you for sharing your feedback. We’re truly sorry to hear that your experience with our school didn’t meet your expectations 😔 We understand your frustration. Wehave reviewed your case and see that our manager responded to your inquiry later than we strive for, but they did get back to you and arranged a phone call to resolve the matter. We hope that helped address your concerns. If you have any further questions or face additional issues, please don’t hesitate to contact us again. We are continuously working to improve our response times and the quality of our service to ensure a better experience for all our customers. Thank you for your understanding. Best regards, Alvina R., Director of Novakid Romania.

Hello Cezara! Thank you for bringing this to our attention. We’ve reviewed the situation and found that the technical issue was on the student’s side. We completely understand how disappointing this must have been, and as a gesture of goodwill, we’ve returned the lesson to your balance 👍 We have forwarded your concern to our technical support team, who will contact you shortly to help resolve the issue. We hope your child continues to enjoy their lessons, and please don’t hesitate to reach out to us if you have any further questions or concerns — we’re always here to help! Best regards, Alvina R., Director of Novakid Romania.