Terrible. Both the company and the product. This dress is super thin and has zero structure to it. Unless you are built like a board, this will not contour to your body in any way. If you need any type of support for the girls or even prefer not to show your nipples, this is not the dress for you. On the company, within two days of receiving the dress, I requested to return the dress. They don't accept returns and told me to keep it and they would refund me 10% of my purchase. But wait, there's more. Two and a half weeks later, I had to follow up with the company because there was no refund or record of refund other than the email chain stating such. Because of the terrible experience and having to follow up again I asked for a full refund. Whomever emailed me back and made the excuse that they were on vacation and that the original refund would be credited back to my account in 3-5 business days.. I have yet to see the refund. I don't normally write reviews but this one felt necessary. Purchase at your own risk and don't expect a refund if you choose to (try and) return the product. If I could give zero starts I would.
The quality is horrendous - nothing like the photos
I purchased this dress based on the product photos shown on the website, which showed a beautiful dress with very dense, full fringe coverage.
What I received looks dramatically different from the advertised product and looks like it came out of the garbage. The fringe is extremely sparse and uneven, with large areas of the underlying dress exposed. There are also loose, tangled/crossing strands, and the overall garment looks poorly finished compared with the product shown in the listing.
I contacted the company immediately and provided photos showing the discrepancy. I requested a full refund, but the company refused.
I am now disputing the transaction with my bank because the merchandise I received is materially different from what was advertised.
I would strongly recommend that no one purchase from this site. Don't make the mistake I did.
Awful customer service. Refusing cooperation to refund. No proper refund policy. Cheap, horrible fabric. I didn't realise it was coming from China which is my fault before ordering but product is nothing like the pictures and very unfriendly staff. To add to this, they lie on their website and say they are in the US but the address is a residential area. They don't provide a full address to return to. If you look on their Instagram they have just taken pictures from other website and if you scroll down far enough you can see the culprit who has stupidly posted pictures of themselves. Absolute scam.
It took a very long time to receive. It didn’t fit either me or my daughter so I wanted to return it but have not received any response from noveify after THREE emails.
Terrible customer service!
** AVOID THIS WEBSITE **
Absolutely terrible experience. They have taken photos from other websites and used it on theirs. The sizing is completely off.
What's ever worse is their so called 'return policy'. They advertise refunds on their website, but when you actually try to return something they do everything possible to avoid it. They ask you to go to the post office to get a return shipping quote, and then after that they offer a pathetic $10 refund - which is no where reasonable given the cost of the item.
This is misleading and feels like a complete scam. Save your money and shop somewhere reputable.
DO NOT BUY: Incorrect sizes sent and no way to return for a full refund
had a horrible experience with Noveify. I spent $178.32 on two dresses that arrived with no size tags on the garments or the packaging. I know they are the wrong size because a friend's size Large fits perfectly, and these do not.
When I contacted customer service for a refund or exchange, they told me that because they are located in China, they would only offer a $10 refund and told me to keep the dresses. This is unacceptable. Do not buy from this site if you expect quality service or accurate sizing.
Dress arrived faulty (unwearable) and they offered to refund me $5 or that I could arrange postage back at a cost of $35. After 3 emails of pestering them after no response I don’t feel I will receive a refund if I send it back but the quality of shocking and service almost zero. Don’t buy off them.
trying to get a return/refund is impossible. I made my payment through shop app and Affirm so tried to contact the company directly 3 times first, no reply. then shop to dispute and created a case. no reply. Now affirm to stop payment. 5 attempts till Affirm accepted my dispute. not worth it
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