Do not purchase from novodoll. It is a fraudulent company. I spent $300 buying clothing. None of the items looked as pictured online and where not within the suggested sizing. After paying $90 to attempt to send my order back for a refund. It was mailed back to me and I was out almost $400 on clothing that won't fit! And customer service will not return any of my emails!
DO NOT BUY FROM NOVODOLL. No phone number. Poor customer service. Poor quality products. After 6 months, and a lot of money later, they did not even refund my purchase cost.
They should be banned from selling.
Awful company.
Do not buy from this website! all the positive reviews are probably fake. i waited a month for my dress that never arrived! only after a month they told me they would send it now with the tracking details.
i requested immediate refund , still have not received my money
DON'T WASTE YOUR MONEY. The clothes are horrible, cheap material and very poor sewing/structure to the clothes. I asked for a refund and they told me they would give me $3 to keep the clothes.
DO NOT BUY IT!!! I paid $54 for the dress. The quality is so low. They shipped the dress from one of the suburbs in Chicago to me. Due to low fabric quality I tried to return it. They told me either I have to return the dress to China, which the shipping cost was $63 more than I paid for the cheap dress, or they can give me $5 back. This company is scam. If you buy something from them, you lose your money. Their product's quality is not even close to the pictures in their website. DONT WASTE YOUR MONEY.
TOTAL FRUAD. Didn't receive what was ordered. The quality of the clothing I did receive was so poor it couldn't be worn. I requested to return the items and they would not accept the return so not only did I lose money purchasing these items, but I lost the money spent on shipping them back to China as well.
Do not buy from them. They will send you clothes but they are horrible. See through cheap material not well made at all. I couldn't even re-sell if I tried. The pictures are not at all what you get. And ... there is no returning them. You have to pay shipping back to China...that is about the cost of what they charge for the clothes.
Bought a dress 2.5 weeks in advance of needing the dress. It showed up 2 days after needing it! In response to a return, they want me to pay the return shipping or they will give me three dollars for the compensation for a $50 dress! My advice is to not deal with this company. By the time the dress got here, the shipping was torn and dress had marks on it too! This company has very poor customer support, and poor logistics department!
Do not buy from this site (Novodoll.com)
I purchased a romper off their site (for my work Christmas party) after seeing the romper advertised on Pinterest. Shipping took over one month to get to my house. The item that arrived looked nothing like what I ordered, was poorly made/see thru and didn't fit. I emailed the company only to be told that I could choose one of the following (#1 keep the item and they would give me $3.00. #2 keep the item and get 25% off another item on their site, or #3 ship the item back at my cost). I went to our local post office and was quoted $35.00 to ship the romper back!!! I chose to call my Bank (who I made the purchase with/through). They thankfully offered help! They notified PayPal of this fraudulent unprofessionalism and I was credited back the $50.00 + that I spent for this item and shipping costs. Lesson learned here. DO NOT ORDER THROUGH NOVODOLL.COM---THIS IS A SPAM!!!
Merchandise was poor quality and the sizes were too small and sew in an angle. It look nothing like the picture and didn’t want to return my money back I will never 👎🏿 buy anything from them beware
AVOID BUYING THIS SKIRT AND ANYTHING FROM THIS SHOP. If I could give it zero stars I would. The skirt is not like the photo. Very poor quality and even the top portion isn't a thick band like in the photo. The item also smells of fish. Even if I wash it, it's a goner.
POOR RETURN POLICY. The website states 30 day to return. I reached out immediately for full refund. The offered me 2 options.
1) the refund me $3.00 and I keep the skirt
2) return back to China at my cost ( almost dame cost as skirt)
SUCH A RIP OFF. STAY AWAY FROM THIS STORE UNLESS YOU JUST ENJOY GIVING AWAY MONEY.
I purchased 4 items which had a strong chemical smell. The items do not represent what is posted on their online store. Items were smaller than normal even though I sized up. I'm 5'1, 130 lbs a petite woman. I requested to keep 2 items and return 2 but they want to refund me $6.00 for what I paid $51.11. If not I am to return the items, pay for shipping to China and wait for a refund that I may not see. DO NOT BUY FROM HERE. I should have done my due diligence so shame on me.
I would give this company a 0 if it was an option! I ordered a dress, received it, looked nothing like the picture. I requested a refund in which they offered me $3.00 or I could return it which would have cost me about what I paid for the dress. Mind you, I read the return policy! Terrible customer service!! Lesson learned!
Long time for delivery.
Poor workmanship. I would not gift theses to anyone.
I am 5' 7" ,all of the midi pieces Barely covered my knees.
Still waiting for the address to return them.