Novomove

Hi Madi, Thank you for the very kind words. It was a pleasure connecting with you. If anything changes in the future, we'll be here. Best, César from Novomove

Hi Max, Thank you! It was a pleasure providing you with our services, as well as for Gwyn. We'll be here to assist you whenever. Best, César from Novomove.

Hi Alex, Indeed Portuguese processes tend to be quite bureaucratic so I'm happy we were able to untangle it for you. Thank you! Best, César from Novomove

Hi Johnauy, Thank you for the review. As I'd shared, we'll do our best to assist in every way we can. Sometimes it's not up to us (as with the bank), but we'll do whatever we can to make things easier. Best, César from Novomove

Hi Liam, The NIF process can catch a lot of people off guard. Especially the fiscal rep requirement for non-residents, so we're really glad Dianne and Maya could get you both sorted quickly and smoothly. We're here whenever you need assistance from us. Best regards, César from Novomove

Hi Denise, relocating to a new country is a huge step and we're so glad we could take some of that weight off your shoulders. Wishing you all the best in Portugal! Warm regards, César from Novomove

Hi Theresa, We're very glad to hear that. Thank you for the kind words. I'll share that with Mariana for sure, she'll love to know, and can't wait to assist you on your move to Portugal! Best, César from Novomove

Hi Jon, Thank you for the kind words. I do appreciate them, and we're here whenever you need us! Best, César from Novomove

Hi Harry, Thank you for choosing Novomove. We all appreciate it and having honest, efficient communication is definitely what we aim for. If we can ever assist you again, we're here! Best, César from Novomove

Hi Wayne, Thank you very much for the kind words. We all appreciate it. If you ever need anything from us, we're here to support you! Best, César from Novomove

Hi Anodyne, We're sorry to hear your experience felt this way. I'd like to clarify a few points that are inaccurate, so as not to create confusion for future clients. As the NIF holder, clients can update their address directly with the Portuguese Tax Authority for free at any time, as long as they have the right documentation. For EU citizens, this means a CRUE issued at least 6 months earlier; for non-EU citizens, a residency card with valid Portuguese address documentation. We're always available to guide clients through this process, as we did in your case. Regarding fiscal representation, our model is intentionally flexible. After the initial 12-month period, clients are free to decide whether to renew or proceed with removal. We do not automatically enroll clients into ongoing subscriptions. For removal, we offer a free step-by-step DIY guide, or a paid service where our team handles the removal on the client's behalf. You were offered both at the time and chose to handle it yourself. It's important to note that while our partner fiscal representative is listed on a NIF, they hold ongoing legal obligations before the Portuguese Tax Authority on your behalf. For this reason, we ask clients to either renew the representation or confirm its removal, so that this responsibility is properly maintained or formally concluded. Our NIF service covers the full process: remote issuance, physical mail receipt (including portal passwords), and 12 months of fiscal representation by a certified Portuguese lawyer - which is why many clients choose this route instead of handling it independently. We appreciate your feedback on the clarity of our materials and will continue improving them to ensure everything is as clear and up to date as possible. Kind regards, César from Novomove

Hi Tena, Thank you for your feedback. It was a pleasure assisting you and James, and we wish you the best in Portugal! Best regards, César from Novomove

Hi Ying, Thank you for your kind words. It was a pleasure assisting you and we're here whenever you need any support on our side! Best regards, César from Novomove

Merhaba Hakan, Thank you for your feedback. It was a pleasure connecting with you and we're here whenever you need any support from us on the banking side, visa side, or anything else we can assist with. I hope we get to work together on your visa application! Best regards, César from Novomove

Hi Alice, thank you for sharing this — it genuinely made our day! Knowing we could help you meet such a tight deadline means a lot, and we're so glad the experience felt smooth and well-supported from start to finish. Maya and Dianne will be thrilled to hear your kind words. Wishing you all the best with everything ahead, and we're always here if you need us again. Best regards, César from Novomove

Hi Karl, Really appreciate you taking the time to leave this — it means a lot! Navigating these processes as a non-EU citizen can feel overwhelming, so knowing we made it that bit easier and stress-free is exactly what we're here for. Glad it was worth it! Best regards, César from Novomove

Hi Ersel, I've thanked you separately but here again; this one really means a lot to us — thank you for sharing it. Cases with unique circumstances can be genuinely complex to navigate, and we know how much uncertainty can come with that process. We're so glad the team and Mariana were able to stay on top of items and keep things moving for you. Receiving your visa at the end of it all — that's exactly the outcome we work for. Wishing you a wonderful new chapter in Portugal! 🇵🇹 Best regards, César from Novomove

El Hammani, thank you so much for the kind words! 🌟 Really glad the process felt transparent and that you're all set with your tax portal. Alex will be delighted to hear the mention, great follow-up makes all the difference. Wishing you all the best in Portugal! César from Novomove

Working with someone who truly makes a difference is worth every word—thank you for taking the time to share this 😊 Alex will be so pleased to hear this. Knowing that the process felt smooth, clear, and genuinely supported from start to finish is exactly what we strive for. That kind of dedication is something we're really proud to have on our team. We appreciate your recommendation more than you know, and we're always here whenever you need us next. César from Novomove

Akamukali, thank you so much for taking the time to leave this review! Helping make the process feel manageable and clear is exactly what we aim for — really glad it came through that way for you. Wishing you a wonderful start to your Portugal journey and we're here if you ever need us again!