OfferUp

Hi Kenny, Thanks for reaching out about this. I'm very sorry to hear about the issue with the plasma cutter and that you're out $350. That is a frustrating situation, and I want to help you figure out the next steps. The options available to you depend entirely on how the transaction was handled (whether it was an in-person cash sale or a shipped item paid for in the app). In order for me to give you the correct guidance, I first need to look at the specific transaction. I've sent you a secure request through Trustpilot for more information. Please check your email for that form — once I have that, I can look into what happened. For future reference, sales that are paid for and shipped through OfferUp are covered by our Buyer Protection program. For in-person transactions where a crime may have occurred, the appropriate next step is to file a report with local law enforcement. I'll be on the lookout for your reply to the secure request so we can get this sorted out. Warmly, Emma | OfferUp Support

Thank you for sharing your experience. I am so sorry to hear that your trust in our community was broken by this seller. We take these reports very seriously and want to investigate this report immediately. To do that, I've sent you a secure request through Trustpilot for more details. Please check your email for that request. Since the seller failed to honor their promise on an in-person cash sale, the appropriate next step is to file a report with your local law enforcement. Our Trust & Safety team is prepared to work with the investigating officer as needed. I know this is a difficult situation, and we appreciate you bringing it to our attention. I'll be on the lookout for your reply to the secure request. Warmly, Emma | OfferUp Support

Hi Gor, thanks for sharing this detailed feedback. I'm really sorry about the frustrating experience you've had while trying to receive payment for your sale. That's not right, and I want to help. The issue you described with your 'credentials expiring' is unusual, and I want to personally look into it to help you get your funds. To do that, I just need to locate your account. I’ve sent you a secure request through Trustpilot for a few more details. Once I have that, I can also check on what happened with your payout and your past support messages. I'll be on the lookout for your reply. Let's get this sorted out. Warmly, Emma | OfferUp Support

Hi Justin, Thank you for taking the time to write such a detailed and honest review. It’s clear you've been with us for a long time, and you're passionate about what OfferUp is and what it could be. For that reason, it’s tough to read that your experience has become so frustrating. First, I want to address your experience with our support team. It’s important to us that every user feels heard and that their specific issues are addressed, so I'm sorry that your experience has been the opposite. I want to look into the specific tickets you've mentioned, but I can't see your account details from this public review. I’ve sent you a secure request through Trustpilot to gather a few more details so I can investigate this for you personally. Regarding your points about the marketplace feeling cluttered with old listings, you've hit on a major challenge. Currently, older listings are eventually auto-archived, and many that remain active are ones where sellers have recently confirmed are still for sale. That said, we know this system isn't perfect and can lead to the experience you've described. We are actively working on improving this, and I'm sharing your specific feedback directly with our product team as they fine-tune this process. I also hear your frustration with ads. We are always working to balance the experience, as they are what allow us to keep the core buying and selling features free for millions of users and help us invest in making the app better. Feedback like yours, especially from a long-time user, is exactly what we need to hear to see where we're falling short. Our small but mighty team is genuinely passionate about creating the best local marketplace, and we know we have work to do. I hope we can resolve your specific support issues and that you'll consider giving us another chance to show you the improvements we're making. Thank you again for your patience and your passion. Warmly, Emma | OfferUp Support

Peter, I am sorry your listing was pulled down and that some customers are not following your state laws. We encourage all customers to confirm this information prior to having work completed. I requested some additional information so I could look into your post that was removed for you. Maleka| OfferUp support

Angie N, We appreciate you bringing this to our attention. We are sorry to hear about the lack of responses you experienced. We will look into the matter to see how we can improve the experience for our users. Thanks for your feedback. Warmly, Maleka | OfferUp Support

Izabella Theodoro, We're very sorry to hear about your negative experience and the damage to your purse. We appreciate you bringing this to our attention. I do see that after you submitted your Seller protections claim and evidence, our team was able to process your payout to the deposit method on file. Please follow up with the agent in ticket 105327442 if you still need assistance. Warmly, Maleka | OfferUp Support