OfferUp

Hi Christine, Thank you for sharing your experience as a new user. I'm sorry to hear about the confusion and concern you encountered while trying to get started on OfferUp. It's definitely not the warm welcome we want for you. I want to assure you that OfferUp is a free marketplace to buy and sell items locally, and you do not need to add a payment method to create listings for local pickup. A payment method is only required if you choose to offer shipping on your listings or purchase an item that requires shipping. Could you clarify what you were trying to do when prompted for your credit card? Regarding your attempted payment: OfferUp partners with Stripe, a secure payment processor, to handle transactions. More information about our payment security can be found in this Help Center article: https://bit.ly/4gqU4dM We also hear your feedback about PayPal; we understand that was an option on LetGo, and we appreciate you sharing your preference. Lastly, if your experience involved pop-ups or external websites asking you to "Activate Now," it's possible you encountered a scam ad. These are unfortunately designed to mimic legitimate processes to trick users into providing payment on a third-party site. OfferUp is actively working with our ad providers to identify and block such misleading advertisements. If you believe this is what happened, please respond to Trustpilot's information request so we may follow up with you directly. We're here to support you however we can. Warmly, Emma | OfferUp Support

Thank you for sharing your feedback, John. We understand that different platforms offer unique experiences, and not every one is the perfect fit for everyone. OfferUp is committed to connecting local communities for easy buying and selling, and we're always working to improve our platform for all users. If you have specific feedback for us, we're all ears. Feel free to reach out to us at [email protected] to share more. We appreciate you giving OfferUp a try. Warmly, Emma | OfferUp Support

Hi James, We understand you're frustrated about the TruYou verification process and your account's status. To clarify, TruYou is a security measure sometimes required to maintain account integrity, especially if unusual activity or multiple accounts are detected. Our team communicated to you that this was the reason why your account was flagged. We also want to be clear that your account was ultimately and permanently disabled due to repeated violations of our Community Guidelines regarding inappropriate and offensive language towards our support staff. OfferUp is committed to providing a safe and respectful marketplace for everyone, but the behavior you displayed is not tolerated on our platform. Please note that opening a new account is not allowed. Warm regards, Emma | OfferUp Support

Hi Sunny, Thank you for sharing your experiences. I am sorry to hear about the issues you've faced, especially after 5 years on our platform. Your experience certainly does not represent the trusted and reliable marketplace we aim to be. I want to assure you that we take these claims very seriously. I've sent you a secure information request through Trustpilot — we'd like to investigate and address your concerns immediately in hopes to prevent anything similar from happening again. Your detailed feedback is invaluable in helping us improve our platform and ensure a better experience for sellers like you. Warmly, Emma | OfferUp Support

EDIT 5/28/25: Lacenia, thank you for providing your OfferUp account info via Trustpilot's request. It appears you received a phishing link from another user, directing you to an OfferUp lookalike website. It's likely you communicated with their "support" team there, which is incredibly disheartening and certainly not the welcome we want for new users. I've followed up with you directly in support ticket #104857591 with more information. ----- Original response 5/27/25: Hi Lacenia, Thank you for taking the time to share your thoughts and experiences. We are truly sorry to hear that you've had such a negative time on OfferUp, and we take your feedback seriously. I've sent you a secure request for more information through Trustpilot — we'd like to investigate and address your concerns immediately and prevent anything similar from happening again. Warmly, Emma | OfferUp Support

Hi Summer, thank you for sharing your feedback about the posting experience. We understand that exclusively using the app for posting can present challenges. OfferUp is a mobile-first marketplace, meaning our full range of features and services are available through the app. While you can browse listings and message users from a computer, the app provides the complete OfferUp experience. That said, for sellers who regularly post a large number of items, OfferUp for Business offers the flexibility to post and manage items in bulk directly from a laptop or desktop computer. We appreciate you sharing your perspective, and I'll be sure to pass this feedback along to the right team as we explore expanding our offerings! Warmly, Emma | OfferUp Support

Hi Angelena, We have already addressed your concerns in our previous review responses and through our support team. Unfortunately, we have not been able to reach a resolution, as we have made multiple attempts to assist you with your concerns. If you need further assistance, please feel free to reach out to us directly through your existing support tickets. Warm regards, Emma | OfferUp Support

Hi Ottavia, Thank you for sharing your experience — we are so sorry and deeply concerned to hear that you encountered a misleading ad on our platform. That is certainly not the experience we want for anyone on OfferUp. We want to assure you that we do not have a relationship with these deceptive advertisers, and are working tirelessly with our ad providers to identify and block these types of scam ads. It's an ongoing challenge but we are committed to making our platform safer for everyone. I also hear your frustration about unreliable buyers and the user-friendliness of the app. If you have specific examples of these, please feel free to update your review or reach out to us at [email protected] and we'll be sure to pass the feedback along to the right team. We're truly dedicated to making OfferUp a marketplace place you can trust and enjoy — we hope you'll see our ongoing efforts reflected in future improvements. Warmly, Emma | OfferUp Support

We appreciate you taking the time to share your selling experience with us, Judy. I understand your frustration and how it might come as a shock for a platform like OfferUp to be asking for personal data like your SSN — let me clarify why this is needed: OfferUp works with Stripe, a secure payment processor, to ensure our platform and our users are complying with IRS tax reporting requirements. These requirements generally apply when a seller reaches specific earning thresholds via shipping sales, which is why we proactively collect taxpayer information like your name, address, and SSN. Please know that our users' data is handled with the utmost care and security. That's why OfferUp doesn't store any of the financial information you provide to Stripe, and we don't collect or share any of your sensitive personal information. You can find more detailed information on why this data is needed and how your information is protected in our Help Center article here: https://bit.ly/4gqU4dM Thank you again for sharing your concerns with us. If there's anything else you need, please feel free to contact us directly via the link found at the bottom of our Help Center. Warmly, Emma | OfferUp Support

Hi Rhonda, We’re really sorry to hear about your experience. It’s completely understandable how frustrating it must have been to run into unreliable sellers, especially when you were just trying to make a straightforward purchase. OfferUp is a peer-to-peer marketplace, so the experience can vary depending on the individual buyer or seller. That said, we work hard to foster trustworthy interactions and offer tools to help you make informed decisions. When viewing a user’s profile, be on the lookout for TruYou verification (verified identity), ratings, compliments, response time, and recent activity. You can learn more here: https://bit.ly/43F74Jq If you come across any suspicious behavior, please report the user or listing directly in the app so our team can take a closer look. We appreciate you sharing your experience. First-hand feedback like yours helps us improve, and we’re always working toward a more consistent, reliable experience for everyone. If you ever have any questions, please don’t hesitate to reach out to our support team via chat or through our contact form: https://bit.ly/3VTNMMg Warmly, Emma | OfferUp Support

Hi Tracy, I’m sorry it’s been difficult to get in touch about closing your account. You can delete your account at any time by following the steps in this Help Center article, whether you’re on mobile or desktop: https://bit.ly/43oiAJr If you’re still running into trouble, please respond to Trustpilot’s secure request for more information — we’ll be happy to follow up with you directly. We’re sorry to see you go, but we’ll be here should you change your mind! Warmly, Emma | OfferUp Support

Hi Cody, I see that you’ve been working in close contact with our agents regarding your transaction. In ticket #104764699 we stated that the claim is still under investigation. If you still need assistance, please continue working with your agent in that ticket or reach out to us at [email protected]. Kind regards, Alex | OfferUp

Hi Dina, Thanks for sharing your feedback. It definitely sounds frustrating to encounter potential scams and unresponsive sellers when you're searching for items. Our goal is to keep OfferUp a trusted and reliable marketplace, and feedback like yours helps us focus on the right areas. If you come across suspicious listings or receive scam messages, please report them directly through the app so our team can investigate and take appropriate action. It's great that you're already checking reviews and ratings. I also suggest looking out for the responsiveness tags (i.e., "Responds in a few minutes") and activity level tags (i.e., "Active in the last day") on profile pages, as these users are more likely to reply. Also, keep in mind that sellers are often more likely to respond to offers that are closer to their asking price. Thank you for being a part of the OfferUp community. We're here to support you — please feel free to email us at [email protected] if you have any questions. Warmly, Emma | OfferUp Support

Hi JJ, Thanks for taking the time to share your experience and the frustrations you've encountered while selling on OfferUp. I understand how time-consuming and annoying unresponsive buyers, lowball offers, and free delivery requests can be! We're always looking for ways to improve the experience for sellers and hearing direct feedback helps guide where those improvements need to be made, so thank you. Here are a few tips that might help with the issues you've mentioned going forward: - Unresponsive buyers: When dealing with buyers who don't respond, it can be helpful to send a couple of follow-up messages. If you haven't heard back after that, it might be best to focus your energy on other interested buyers. Sometimes people are just browsing or not quite ready to make a purchase. - Low ball offers: Some sellers add phrases like "firm on price" or "serious inquiries only" to their listing descriptions to help manage expectations. If buyers are persistent in their offers, please know you have the option to report them for making a low offer and can also block them from contacting you further. - Delivery: As the seller, you are in control of your delivery terms. Consider stating your delivery policy in the description, whether that be "delivery available for an additional fee" or "pickup only." - Ads: We appreciate your feedback on the ads. They help us keep OfferUp free and allow us to invest in making the app even better. We're always working to find the right balance for a smooth experience. We're focused on evolving OfferUp to create the best possible experience for our users, so I’ll make sure to pass your feedback along. We hope you'll continue to selling on OfferUp, and we'll be here to support you should you need anything. Warmly, Emma | OfferUp Support

Hi Jorge, We really appreciate you taking the time to reach out about your experience after signing up for a business account. It sounds incredibly frustrating to have been quoted one price and then charged significantly more, especially coupled with difficulties reaching our support team. I'm truly sorry you were let down by that discrepancy and the support you received. I'd be happy to pass your case along to a specialized team for a thorough review. Kindly respond to the private Trustpilot request for more information and we'll be in touch directly. We're here to support you in finding a resolution. Warmly, Emma | OfferUp Support

Hi Michael, Thanks for taking the time to share your experiences on our platform. It sounds really disheartening encountering so many lowball offers and even a missed meetup. I get how frustrating that can be, and it's definitely not the smooth and enjoyable marketplace we want OfferUp to be for you. For both those low offers and any users who don't honor agreed-upon meetups, please know you can report them directly through the app. We really value your feedback, even when it's tough to hear. It helps us see where we need to put our energy to make OfferUp a better space for everyone. If you have any other thoughts or ideas on how we can improve things, please don't hesitate to share them with us at [email protected]. Warmly, Emma | OfferUp Support

Hi Aigul, Thank you for sharing your feedback about your experience. We've reviewed your comments regarding the subscription and the interaction with our support team. We understand your frustration with the subscription charge and apologize for the negative experience you had while trying to resolve this. We strive to provide clear information about our subscription options and helpful support, and will be reviewing our internal processes to provide better experiences for our users next time. I see that my associate has already assisted you in your BBB review. If you have any further questions or concerns, please don't hesitate to reach out to us directly through our support channels. We appreciate you bringing this to our attention, as it helps us learn and improve. Warmly, Emma | OfferUp Support

Hi Miyoko, Thanks for sharing your honest feedback. We definitely hear you on these frustrations and appreciate you highlighting both pros and cons about your experience. We're always looking for ways to improve the buying and selling experience and help connect sellers with serious buyers. Your feedback on the time-wasting aspects is valuable, and I'll be sure to pass this along to the right team as we explore potential features or tools to better manage these interactions. We appreciate you acknowledging that the platform is free and can sometimes be a useful resource. We're committed to making those "sometimes" happen more often and with less hassle. Thank you again for your insights. Warmly, Emma | OfferUp Support

I truly hear your frustration, Valerie. Selling personal items to make ends meet is something so many of us can relate to — especially in times like these — and it’s incredibly upsetting when it doesn’t go the way it should. I wish your experience with us had been different. From your two reviews, it sounds like there may be some inconsistencies in the shipping details. To fully understand what happened and provide the right support, we’ll need to review the specifics of your case directly. I’ve followed up again through Trustpilot with a private message in case you’d prefer to share those details here. You’re also welcome to file a claim with the Better Business Bureau — whichever path feels more comfortable for you. Either way, we’ll be here and ready to take a closer look once we have a bit more information. Thank you again for speaking up — we know your time, money, and trust matter, and we don’t take that lightly. Warmly, Emma | OfferUp Support

Hi Jeremy, Thank you for providing feedback about your experience. We sincerely apologize for the incredibly frustrating series of events you encountered after joining OfferUp, starting with the unexpected account deactivation. I understand why our suggestion to review the Posting Rules felt misplaced given the technical issue, as the core issue was not related to any violation on your part. This suggestion is meant as a general resource to help sellers avoid common listing issues, and we regret that it came across as unhelpful in your specific situation. We are reviewing our communications to prevent similar situations in the future. We are truly sorry that this experience led you to delete your OfferUp account. We understand and respect your decision. Thank you again for bringing this to our attention. Your feedback is invaluable in helping us learn and grow so we can provide a much smoother and more reliable experience for new users like yourself moving forward. Warmly, Emma | OfferUp Support