We’re sorry that you feel this way. Before your order was placed, Veronica took the time to answer all of your questions thoroughly and promptly to help you make an informed decision.
After your order had already been shipped, you requested to cancel it for no valid reason, and we proceeded to issue a full refund. You didn’t receive any items since you cancel the order before arrival.
At Oh Lola Swimwear, we are committed to treating every customer with courtesy and respect, and we expect the same in return for our team. We believe respectful communication is essential, and we reserve the right to discontinue serving customers.
We wish you all the best and appreciate the opportunity we had to assist you.
We sincerely apologize that your order had not arrived when you posted your review. We understand how frustrating it can be to wait longer than expected for a delivery.
Your order is currently in transit and should arrive soon. We have already sent your tracking information so you can follow its progress directly.
Our shipping operations were temporarily affected by an unexpected airfreight disruption, but the situation has now been resolved, and regular shipping time frames will return to normal shortly.
Thank you for your patience, and please rest assured that our team will continue monitoring your shipment until it is successfully delivered.