Dear Chris,
We’re sorry to hear about your experience and understand your frustration.
We want to clarify that orders shipped around June 30 were affected by delayed carrier scans due to the July 4th holiday period and increased shipping volume. In some cases, tracking may remain at “label created” or “awaiting shipment” until the carrier completes the first scan, which can make it appear as though the package has not moved.
We do not take these concerns lightly. This delay affected multiple shipments from the same time period, and we are actively reviewing the affected orders. If the tracking does not update or the package is not delivered within the review window, we will take the appropriate next step based on the shipment status.
We apologize for the inconvenience and remain committed to resolving affected orders properly.
Best regards,
The Olofly Team
Dear Michael,
We're sorry to hear your gummies did not arrive in good condition. Unfortunately, products can sometimes be affected by high temperatures during transit, especially in warmer weather.
Please contact our support team at [email protected] with your order details and photos of the product. We'll be happy to review your case and work toward an appropriate resolution.
Best regards,
The Olofly Team
Dear Nick,
We’re sorry to hear about your experience and understand your frustration.
We want to clarify that orders shipped around June 30 were affected by delayed carrier scans due to the July 4th holiday period and increased shipping volume. In some cases, tracking may remain at “label created” or “awaiting shipment” until the carrier completes the first scan, which can make it appear as though the package has not moved.
We do not take these concerns lightly. This delay affected multiple shipments from the same time period, and we are actively reviewing the affected orders. If the tracking does not update or the package is not delivered within the review window, we will take the appropriate next step based on the shipment status.
We apologize for the inconvenience and remain committed to resolving affected orders properly.
Best regards,
The Olofly Team
Dear Robyn,
Thank you for your great review! We truly appreciate your trust and support. You’re always welcome back — we look forward to serving you again soon.
Best regards,
The Olofly Team
Dear Phoenix,
We’re sorry to hear about your experience and understand your frustration.
We want to clarify that orders shipped around June 30 were affected by delayed carrier scans due to the July 4th holiday period and increased shipping volume. In some cases, tracking may remain at “label created” or “awaiting shipment” until the carrier completes the first scan, which can make it appear as though the package has not moved.
We do not take these concerns lightly. This delay affected multiple shipments from the same time period, and we are actively reviewing the affected orders. If the tracking does not update or the package is not delivered within the review window, we will take the appropriate next step based on the shipment status.
We apologize for the inconvenience and remain committed to resolving affected orders properly.
Best regards,
The Olofly Team
Dear Dann,
We’re sorry to hear about your experience and understand your frustration.
We want to clarify that orders shipped around June 30 were affected by delayed carrier scans due to the July 4th holiday period and increased shipping volume. In some cases, tracking may remain at “label created” or “awaiting shipment” until the carrier completes the first scan, which can make it appear as though the package has not moved.
We do not take these concerns lightly. This delay affected multiple shipments from the same time period, and we are actively reviewing the affected orders. If the tracking does not update or the package is not delivered within the review window, we will take the appropriate next step based on the shipment status.
We apologize for the inconvenience and remain committed to resolving affected orders properly.
Best regards,
The Olofly Team
Dear Stella,
We’re so glad you enjoyed your experience! Thank you for your support and for being part of the Olofly community.
Best regards,
The Olofly Team
Dear Anna,
Your kind words made our day! Thank you for trusting Olofly — we’re thrilled you’re happy with your experience.
Best regards,
The Olofly Team
Dear Steven,
We're sorry to hear that several of the devices did not work as expected.
As shown in our support conversation, we reviewed the videos you provided and, after verifying the issue, issued store credit with free shipping as compensation. We always do our best to resolve verified product issues as quickly as possible.
If you have any questions or need further assistance, please contact our support team at [email protected]
Best regards,
The Olofly Team
Dear Marshall,
Thanks a lot for your 5-star feedback! It means the world to our team. We can’t wait to have you shop with us again.
Best regards,
The Olofly Team
Dear Hermia,
We're sorry to hear that one of the items arrived defective.
As shown in our support conversation, after reviewing the photos you provided, we issued store credit as compensation for the affected item. We always aim to resolve verified product issues as quickly as possible.
If you have any questions or would like us to review your case further, please contact our support team at [email protected].
Best regards,
The Olofly Team
Dear Levon,
Thank you for your great review! We truly appreciate your trust and support. You’re always welcome back — we look forward to serving you again soon.
Best regards,
The Olofly Team
Dear Joe,
Thanks a lot for your 5-star feedback! It means the world to our team. We can’t wait to have you shop with us again.
Best regards,
The Olofly Team
Dear Jessica,
We’re so happy to hear that you had a positive experience with Olofly! Your satisfaction is our top priority. Thanks for choosing us!
Best regards,
The Olofly Team
Dear Steven,
We’re so happy to hear that you had a positive experience with Olofly! Your satisfaction is our top priority. Thanks for choosing us!
Best regards,
The Olofly Team
Dear Brian,
Thank you for your great review! We truly appreciate your trust and support. You’re always welcome back — we look forward to serving you again soon.
Best regards,
The Olofly Team
Dear Megan,
We’re so happy to hear that you had a positive experience with Olofly! Your satisfaction is our top priority. Thanks for choosing us!
Best regards,
The Olofly Team
Dear Zakaria,
Thanks a lot for your 5-star feedback! It means the world to our team. We can’t wait to have you shop with us again.
Best regards,
The Olofly Team
Dear Juliet,
We’re truly sorry to hear about your disappointment. This is not the experience we aim to provide.
We appreciate your feedback and will take it into account to improve our service moving forward. If you need any assistance, please feel free to contact our support team at [email protected]..
Kind regards,
The Olofly Team
Dear Cynrhia,
We’re so glad you enjoyed your experience! Thank you for your support and for being part of the Olofly community.
Best regards,
The Olofly Team
