Hi Kimberly, thank you for your feedback. We are sorry to hear the experience was unsatisfactory and would like to look into this for you. Did you experience this with your state-specific course or the 8-hour comprehensive course? Thank you, your feedback is appreciated.
J
Jacques · 写过 2 条评价 · 已认证 · 体验于 2024-12-15 ·
★★★★★
系统太糟糕了,我还没有……
系统很糟糕,由于所有这些系统问题,我仍然没有进行续订。每 5 分钟我就必须更新并执行 BIO 安全操作,这很烦人,而且系统出现故障。
OnCourse Learning 回复2024-12-18
Hi Jacques, thank you for your feedback. We'd love more information so we can look into the system issues you are experiencing. If you are able to provide more detail - did you encounter issues with our login process, the BioSig process, or within the course itself? Thank you.
C
Chris Burns · 写过 1 条评价 · 已认证 · 体验于 2024-12-11 ·
★★★★★
Nmls从未参加过测试比赛……
Nmls从来没有参加过测试比赛,你也从来没有说过我需要额外的1小时
OnCourse Learning 回复2024-12-17
We apologize for your experience. If you are still having issues please contact [email protected]
Unfortunately, BioSig is a separate company from OnCourse Learning that is mandated to be in our courses by the NMLS. The primary purpose for BioSig-ID is to ensure MLOs are completing education requirements in accordance with the SAFE Act. Please note that the BioSig-ID software is designed to inform NMLS of suspicious user behaviors. Please visit the following website for more information on BioSig: https://nationwidelicensingsystem.org/profreq/education/Pages/BioSig-ID-Help.aspx This is the BioSig support website. Once you access it, click on "Submit a Ticket" at the bottom of the page. You will be taken to a request form where you can request to get a password reset. In the Description box, put what new email you would like the password request to be sent to, along with your NMLS number. The support team at BioSig will be able to take care of the escalated issue.
Hi John, thank you for your feedback and we are sorry to hear you had a negative experience. The BioSig e-signature process is mandated by the NMLS for compliance with federal lending laws, and is unfortunately outside of the control of OnCourse Learning. We hear your concerns and are seeking ways to better communicate the requirements of the e-signature process. Thank you!