OneAlways is more than just an online retailer! Browsing our website will give you the opportunity to browse our fantastic range of top-of-the-line products that really have the power to make life a little easier and a lot more fun, and find support from our friendly and approachable staff, who are always happy to help, we are on hand to provide you with the information and help you make an informed decision on the product that suits your needs.
Really disappointed. I keep writing emails to supportonealways.com to help me with my package. I ordered something completely different than what I have received(wrong item delivery). I feel very frustrated and scammed since the only way to contact them is through their email and, at first, they replied but only once. Then, they ignored me for over a week now, after sending them all details necessary to find out what has been wrong.
Onealways 回复2024-06-22
We sincerely apologize for the inconvenience caused by the delivery of your order. We did not mean to upset you and regret any inconvenience caused.
We would like to inform you that you have received an email from our company with all the details regarding your parcel. Unfortunately, the delivery failed to reach your address, which is why we have asked you to contact the delivery company to resolve the situation.
The delivery company should be able to provide you with the necessary assistance and information to redirect or pick up the parcel. If you encounter further difficulties or need assistance from us, please do not hesitate to contact us. We are here to help.
We apologize once again for the inconvenience caused and thank you for your understanding.
Yours sincerely
OneAlways
Hello Ron
Thank you very much for your positive review! We are thrilled to hear that you are satisfied with our product and services. Your feedback is greatly appreciated and motivates us to continue providing the best possible experience for our customers.
We look forward to serving you again in the future. If you have any further comments or need assistance, please don't hesitate to reach out.
Best regards,
OneAlways
Received a different product than I thought I ordered (exactly same name on both products was basis for confusion). After dialog with Onealways I now hope I'll be able to get a replacement.
Onealways 回复2024-06-07
Hello Miataägare
We sincerely apologize for any inconvenience you have experienced and for any frustration caused by the situation.
We have reviewed the delivery status of your order, and according to our records, the product has arrived safely. Your tracking number is: YT2414121266054459.
We value your feedback and are committed to improving our service. If there is anything specific about the product or the delivery process that did not meet your expectations, please let us know so we can address it promptly.
Thank you for your understanding and for giving us the opportunity to resolve this matter.
Best regards,
OneAlways
Hello Matteo Albadawi
Thank you for your feedback. We are delighted to have been able to assist you and appreciate your kind words.
We look forward to continuing our collaboration and providing you with the best service possible.
If you have any further questions or need assistance, please don't hesitate to reach out.
Best regards,
OneAlways
The best price I could find for the spesific product, shipped from China to Sweden in about two weeks. Accurate tracking all the way until it was delivered on my door.
I am pleased with the store and its quik handling, I will proberly buy from them again, check the prices!
Onealways 回复2024-05-21
Hello Tore S
Thank you for sharing your feedback with us. We are thrilled to hear that we were able to assist you effectively.
Your satisfaction is our top priority, and we are committed to maintaining the highest standards of service. We greatly value your trust and look forward to continuing our collaboration with you.
If you ever need further assistance or have any questions, please feel free to reach out to us. We are always here to help.
Thank you once again for your feedback and for choosing to work with us.
Best regards,
OneAlways
Ordered my products great service and quick delivery time
Onealways 回复2024-05-21
Hello Joan
Thank you for your feedback. We're pleased to have been able to assist you and are glad to hear that you are satisfied with our service.
We look forward to continuing our collaboration and are committed to providing you with the best possible support in the future.
Thank you for choosing us and for your continued trust.
Best regards,
OneAlways
Hello Pinar
Thank you for taking the time to give us your feedback. We sincerely apologize for the problems you experienced with your recent order. Your satisfaction is very important to us and we regret that we were unable to meet your expectations.
We understand that your frustration is due to the delay but sometimes there are external causes that can cause the package to be delayed, but now we see that the package has arrived and we hope you are satisfied with our product.
Thank you for bringing this to our attention and we look forward to resolving this issue to your satisfaction.
Yours sincerely,
OneAlways
Nice offer. Great quality . Delivery without problems. Verry nice.
Onealways 回复2024-05-21
Hello Chaled
Thank you immensely for your glowing review! Your words truly mean a lot to us.
We're delighted to hear that you had a positive experience with us. Providing excellent service and products is our top priority, and it's incredibly rewarding to know that we've met your expectations.
Your feedback inspires us to continue delivering the best possible service to all our customers. If there's ever anything more we can do to enhance your experience, please don't hesitate to reach out.
Thank you again for choosing us and for your kind support. We look forward to serving you again soon!
Warm regards,
OneAlways
I received my order, but it is not what I ordered. It is a battery, but it is not what I ordered.
Onealways 回复2024-05-21
Hello Basail
Thank you for sharing your feedback with us, although we're disappointed to learn about your negative experience. Please accept our sincerest apologies for any inconvenience or dissatisfaction you may have encountered.
We take customer feedback seriously and strive to provide exceptional service at all times. Your feedback helps us identify areas for improvement, and we appreciate the opportunity to address your concerns.
Could you please provide more details about your experience so we can better understand what went wrong and how we can make it right? Your satisfaction is important to us, and we want to ensure that we take the appropriate steps to resolve any issues you may have faced.
Please feel free to contact us directly at [Your Contact Information] so we can further discuss your concerns and work towards a resolution.
Thank you for bringing this to our attention, and we look forward to the opportunity to make amends and improve your overall experience with us.
Best regards,
OneAlways
Hello Jason
Thank you so much for your kind words and positive review! We're thrilled to hear that you had a great experience with us.
At OneAlways, we strive to provide top-notch service and products to all our customers, and it's wonderful to know that we hit the mark with you. Your satisfaction is our utmost priority, and we're delighted that we could meet your expectations.
Your feedback means the world to us and serves as a great encouragement to our team. If there's anything else we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to reach out.
Once again, thank you for choosing us and for taking the time to leave such a positive review. We look forward to serving you again in the future!
Warm regards,
the delivery time is too long, my package took more then 1 month to arrive
Onealways 回复2024-04-18
Hello, Hope you are well.
Thank you very much for your review. It is very important to us!
We are sorry for the inconvenience caused and the delivery delays.
Not to apologize but just to inform you, we say that it is not our fault for the delays of the delivery company, but of course, we assume the mistake for them.
We are still working with the delivery companies to ensure a fast and safe delivery
https://Onealways.com
Thank you again!
Best wishes
I never got my package, I ordered a keyfob, instead I got 5 sheets of American stamps, I contacted both OneAlways and the delivery company as there's clearly been a mix up, neither will take responsibility and neither are responding to my emails anymore. I've spent days trying to reach a resolution, the fob itself is only worth a tenner including delivery so you'd think they would have resent it but no, now they're ignoring my emails after lying about trying to track it down. The delivery company told me they've not been in touch at all regarding this even though they told me they had. DON'T WASTE YOUR TIME OR MONEY.
EDIT*** since the company responded below, no one has responded to my emails, yet Mariana Garabagiu has had time to write a review for the company she works for. This person is who I got a few emails in response from OneAlways before completely ignoring my emails asking for a refund, it is a fake review and I'd be surprised if any positive review is real. SCAM COMPANY.
Onealways 回复2024-04-18
Hi,
I'm really sorry to hear about your frustrating experience with your order. It sounds like a serious mix-up occurred, and it's completely understandable that you're feeling disappointed and let down by both OneAlways and the delivery company.
We sincerely apologize for the inconvenience and frustration you've experienced in trying to resolve this issue. It's unacceptable that neither party has taken responsibility or responded to your emails promptly.
Please know that your feedback is incredibly valuable to us, and we're committed to rectifying this situation as quickly as possible. We will personally investigate what went wrong with your order and ensure that appropriate steps are taken to address it.
Additionally, we understand the importance of timely communication and will make every effort to respond to your emails promptly from now on.
Once again, we apologize for the inconvenience and thank you for bringing this matter to our attention. We will do everything in our power to make things right for you.
Best regards,
Onealways