We are a service that provides its customers with phone numbers for receiving messages from various services, social networks, instant messengers and other categories of sites.We have a database of more than 1 million numbers in more than 50 countries.For a long time of our project, we have conquered all the markets of the world and at the moment our customers are located all over the world.
They deleted my account (with funds on it) after 30 days of inactivity, without sending me any email about account inactivity and account deletion. Nice way to scam people! I asked information to the customer support, they only replied "The account has been deleted without the possibility of recovery."
EDIT:
Fist of all, you said "We send an email before deleting the account, please check all your folders again, including the spam folder.", but you better check your logs, since no email was sent. I checked every folder: nothing.
Secondly, it makes absolutely no sense to have TOS like yours. "The balance is a service credit, not a deposit". What nonsense is that? Do you see the absurdity of it? They're written in bad faith, that's what it is.
OnlineSIM 回复2026-04-30
Hello. We understand your frustration, but your experience is a direct result of the Terms and Conditions https://onlinesim.io/documentation/offer you agreed to when registering. Key points to consider:
Account Deletion: Your account and history are deleted 30 days after the "Last Activity". Per Section 11.2.1, activity is a completed purchase, not a balance top-up.
We send an email before deleting the account, please check all your folders again, including the spam folder.
Refund Policy: The balance is a service credit, not a deposit. According to Section 11.5, it is non-refundable if the account is deleted due to inactivity.
Transparency: We display a warning in a yellow box on the refill page specifically to inform you of the 30-day rule before you pay. You could check here: https://i.postimg.cc/FHrwNcvK/screenshot.jpg
Our policy is transparent and applied to all users equally. If you have technical issues with specific numbers, our support team is available to help, but the balance rules remain firm.
if you top up and keep your account balance as your asset , they will steal your top up amount and delete your account after 30 days of inactivity.
OnlineSIM 回复2026-04-11
Hello. We understand your frustration, but claiming something was stolen is inaccurate. Your experience is a direct result of the Terms and Conditions https://onlinesim.io/documentation/offer you agreed to when registering. Key points to consider:
Account Deletion: Your account and history are deleted 30 days after the "Last Activity". Per Section 11.2.1, activity is a completed purchase, not a balance top-up.
Refund Policy: The balance is a service credit, not a deposit. According to Section 11.5, it is non-refundable if the account is deleted due to inactivity.
Transparency: We display a warning in a yellow box on the refill page specifically to inform you of the 30-day rule before you pay. You could check here: https://i.postimg.cc/FHrwNcvK/screenshot.jpg
Our policy is transparent and applied to all users equally. If you have technical issues with specific numbers, our support team is available to help, but the balance rules remain firm.
works for me Singapore Number for Carousell which is very good all other providers cannot provide the service.
OnlineSIM 回复2026-04-09
Thank you for the positive review!
We are pleased that you successfully registered your Carousell account using our Singapore numbers. Providing reliable service where others fall short is exactly what we aim for.
We look forward to seeing you again!
I considered it like a scam.
They numbers don't work, while they all service is limited , and you can't find good purchase.
You cant withdrawl your money back, and they reset your balance without saving your history. Is not it a scam..?
OnlineSIM 回复2026-03-16
Hello. We understand your frustration, but calling our service a scam is incorrect. Your experience is a direct result of the Terms and Conditions https://onlinesim.io/documentation/offer you agreed to when registering. Key points to consider:
Account Deletion: Your account and history are deleted 30 days after the "Last Activity". Per Section 11.2.1, activity is a completed purchase, not a balance top-up.
Refund Policy: The balance is a service credit, not a deposit. According to Section 11.5, it is non-refundable if the account is deleted due to inactivity.
Transparency: We display a warning in a yellow box on the refill page specifically to inform you of the 30-day rule before you pay. You could check here: https://i.postimg.cc/FHrwNcvK/screenshot.jpg
Our policy is transparent and applied to all users equally. If you have technical issues with specific numbers, our support team is available to help, but the balance rules remain firm.
it looks like a scam. Tried multiple numbers for multiple platforms but no one works. Messages didnt come or numbers has been blocked before. People dont try it, you loose money support is useless
OnlineSIM 回复2026-03-11
Hello. We are very sorry to hear that you encountered these issues. However, our system is designed so that funds are only deducted from your balance if you successfully receive an SMS, if the SMS does not arrive, no charge is made.
Additionally, you can withdraw funds from our site at any time by providing your withdrawal details to the support chat on the website, which is available 24/7.
We have sent a request to your email so that you can provide us with your account details. This will allow us to review the support chat history and your correspondence with the operator to resolve your issue.
Added 5.05$ 31.1.2026 ... after 1 month, my ballance is 0$ (I do not used any service) .. they stole my money
OnlineSIM 回复2026-03-09
Hello! Thank you for taking the time to leave your feedback.
We'd like to address your concern, as your own review contains important information: you noted that you "did not use any service" after topping up your balance. This is precisely the situation covered by our Terms and Conditions, which you agreed to prior to using the platform — agreement with its terms is required to proceed with registration and use of the service. You can read and verify the full document here: https://onlinesim.io/documentation/offer
Here is what the Terms and Conditions state:
- Section 11.2.1 defines "Last Activity" as the date of the last completed purchase on the account. A balance top-up alone does not constitute activity.
- Section 11.4 states that Account Information is retained for 30 days from the Last Activity. If no purchase is made within that period, the account is automatically deleted.
- Section 11.5 states that upon automatic deletion, any remaining balance is forfeited and is non-refundable. The balance is a limited, non-transferable service credit — it is not a deposit or stored value.
Additionally, we want to highlight that this is not hidden information. The following notice is displayed at the top of the refill balance page, highlighted in a yellow box — making it impossible to overlook:
*"If you don't make any purchases, your account data will be deleted 30 days after your last purchase. We will notify you in advance via email and in your personal account."*
We understand this may be frustrating, but the policy was clearly communicated at every stage and is fully detailed in our Terms and Conditions (https://onlinesim.io/documentation/offer), which are available for anyone to read and verify at any time. We wish you all the best.
Very disappointing experience. I paid for a service but never received the required SMS verification. After multiple conversations, support kept delaying the refund with vague timelines and no proper proof of transaction. Even after waiting beyond the promised period, the refund was not received. Poor transparency and unreliable customer support. Users should be cautious before making payments.
OnlineSIM 回复2026-03-09
Hello! Thank you for your feedback, and we're sorry to hear about your experience.
We'd like to clarify the situation. Indian phone numbers were temporarily unavailable during that period — we informed all users about this on the very first day via a notification in each user's personal account, as well as through an announcement in our Telegram group.
Regarding the refund: we want to be clear that we do not hold funds. Any user who wishes to withdraw their balance is welcome to contact our support team and submit a withdrawal request — we process all such requests within 5 business days. We never discouraged anyone from withdrawing their funds, and this option remained available throughout.
However, we are genuinely unclear about the specific refund request and timelines you are referring to in your review. The situation you describe does not match our records of standard support interactions. We kindly ask you to share your account ID so we can look into this case individually and provide you with a full explanation of what happened.
We are committed to transparency and resolving this properly. Please reach out to us directly.
Hello. Thank you for your review and for the good rating! We strive to provide a seamless experience so you don't have to wait for your connections.
If you have any suggestions on how we can make our service even better for you, please let us know. Have a nice day!
Didn't work - no sms were sent. stuck with my balance on their system.
OnlineSIM 回复2026-03-09
Hello. Thank you for your feedback — we take every review seriously.
We'd like to clarify how our service works: funds are only charged when an SMS is successfully delivered to the requested number. If no SMS arrives, the number can be cancelled after 2 minutes (5 minutes for WhatsApp) by clicking the red "X", and a new number can be tried at no additional cost.
Regarding the balance: when a number is requested, the corresponding amount is temporarily moved to a frozen balance. This is a standard pre-authorization measure to ensure service stability — once the number is cancelled, the frozen funds are fully returned to your available balance. Without this mechanism, it would be possible to request a large number of activations simultaneously on a minimal deposit, which would make the service unsustainable.
SMS delivery can be affected by various factors, but in most cases these issues are resolved promptly. We strongly encourage reaching out to our live chat support — our team is available to assist and find a solution.
Unfortunately, we were unable to locate your account, as no account ID or further details were provided in this review. Should you wish us to investigate your specific case, please contact us via chat or provide your account ID — we will be glad to assist, including processing a refund if necessary.
We hope to hear from you so we can resolve this matter.
Hello! Thank you so much for your feedback. If you encounter any issues or need a hand, please don't hesitate to reach out to our support team.
We are always here to guide you and ensure your experience with our platform is consistently 5/5. Have a wonderful day!
It's terrible, definitely don't use it. They give used numbers that don't work and they don't offer refunds.
OnlineSIM 回复2026-01-26
Hello! We’re sorry to hear you had a negative experience, but we’d like to clarify a few points regarding how our service operates:
Fair Billing: Our system is designed so that funds are only deducted from your balance if an SMS is actually received. If the message doesn't arrive, your money stays in your account.
Support & Refunds: If you encounter a number that has already been used, please report it to our support chat immediately. We review every case manually, and if the issue is confirmed, we issue a refund.
Resolution: We want to look into your specific case right away. Please provide your Account ID here, or better yet, contact our support team directly. We are ready to resolve this for you.
We value our users and always aim for a fair solution. Looking forward to hearing from you!
Best regards,
Onlinesim Administration Team
Avoid at all costs!!!
Service does not parse SMS correctly, false representation of amount of numbers, crazy cost plus fees.
Support is not helpful and takes forever to respond, considering you pay for time, this is unacceptable - and at the end, when they cant fix their own errors, they just disconnect and leave you.
This is absolute scam.
OnlineSIM 回复2026-01-26
Hello! Thank you for your feedback. We acknowledge that technical issues can occur, and we are committed to resolving them for you.
SMS & Number Availability: We admit there is currently a challenge with displaying the exact real-time number of available lines. We are working hard to fix this, though it remains a work in progress.
Refund Policy: Our service does not hold your funds. If you wish to withdraw your balance, we process withdrawals upon request.
Compensation: If our system incorrectly parsed an SMS for a number you purchased, we are ready to compensate you for these losses once the error is confirmed.
Support Quality: We take your comments about our support team seriously and will work on improving our response quality. To investigate your specific interaction objectively, we need to review the dialogue.
Next Steps: Please contact our support chat again. To help us identify you, mention that you are the author of this review. Also, please provide your Account ID so we can conduct an individual investigation and settle this matter fairly. We want to make this right.
Best regards,
Onlinesim Administration Team
counter beside the phone number telling you that there are thousands of phone number but after you top up credits, and click to use the number, it will say out of stock.
When contacting CS, they will tell you that the counter is not live and slightly delayed... That would be true if the number doesn't change randomly every refresh
OnlineSIM 回复2025-12-31
Hello. Thank you for the detailed feedback — we understand why this behavior can be confusing.
The availability counter reflects estimated real-time data aggregated from multiple sources. While it is continuously updated, it does not represent a guaranteed reserve of numbers. Actual availability is always validated at the moment a number is requested.
In certain situations — such as high demand or temporary inconsistencies between availability sources — the system may temporarily adjust the displayed count while rechecking stock. During this period, numbers may either become available again or remain unavailable, depending on whether supply is restored.
This process is technical in nature and is not tied to balance top-ups or payment actions. We understand how fluctuations in the counter can look from the user side, and we are working on improving how this information is presented to make expectations clearer.
If you’re willing, feel free to reply here or reach out to us via support with your account details — we’d be happy to review the specific case and the conversation with our team to make sure everything was handled correctly.
If you decide not to proceed due to availability issues, our support team can also assist with balance-related questions, including refunds upon request.
Thank you for taking the time to share this — feedback like yours helps us improve transparency and the overall experience.
Wishing you a great New Year.
Best regards,
Onlinesim Administration Team
I always use this site when I need it for work. Everything always works great, and it's super rare for the numbers to be bad. But that's just a tiny margin of error. Thanks to them, and I wish them luck!
OnlineSIM 回复2025-12-31
Hello. Thank you for the great feedback and for using our service regularly for work.
We’re glad to hear that everything runs smoothly for you and that issues with numbers are rare. As you noted, occasional edge cases can happen, but we continuously work to keep them to a minimum.
We appreciate your trust and kind words — if you ever have questions or suggestions, feel free to reach out.
Wishing you continued success, and a happy and successful 2026!
Best regards,
Onlinesim Administration Team
Good Business, affordable numbers & fast support. thanks <3
OnlineSIM 回复2025-11-25
Good day! Thank you so much for the kind words! We are happy to hear that you appreciate our prices and support. Thanks for choosing us!
Best regards,
Onlinesim Administration Team
Old numbers that have been repeatedly and constantly used. Chances are the phone number you'll be given to verify with will be attached to multiple other accounts, and because of that, will have your account flagged/deleted or the phone number outright refused
OnlineSIM 回复2025-10-27
Hello. Thanks for your feedback — you’ve raised an important point.
It’s true that sometimes a number may be previously used or blocked on platforms like Telegram, WhatsApp, and others. This isn’t unique to our service — it’s a known limitation across the entire industry. Mobile numbers are one of the oldest and most widely used verification methods, and they get recycled by operators anywhere from a week to a year after inactivity, depending on the tariff and provider policy.
As Onlinesim.io, we act as intermediaries — helping users access mobile numbers quickly and easily. But we don’t control how often operators reissue SIM cards. Knowing this, we always recommend users set up passwords and additional security measures after successful registration.
If no SMS is received, the system automatically returns the funds.
However, account blocks don’t always mean the number was the issue. In many cases, users receive the SMS, register, and then get blocked due to violating platform rules — for example, through spam or suspicious activity.
Our service is known for being fair: even in cases where a refund isn’t strictly required, we often return funds on first contact and explain how to use virtual numbers safely.
To resolve this properly, we need more context. Please reply to this message or contact our support team at https://t.me/zabotaonlinesim, mentioning that you left a review on Trustpilot. You can also reach out to our quality control team for priority handling.
We’re here to help — but we need the details to do it right.
Best regards,
Onlinesim Administration Team
same as everyone else, don't bother. waste of money and time
OnlineSIM 回复2025-10-27
Hello. Thanks for your feedback — we’re always open to hearing when something goes wrong.
Just to clarify, our system only charges when an SMS is actually received. If something didn’t work as expected, refunds are handled manually, and we try to approach each case fairly and individually.
That said, your message doesn’t include any details we can check or respond to. If you’d like us to look into it, feel free to reach out to our support or quality control team here: https://t.me/zabotaonlinesim. They’re real people and always ready to help.
We’re here if you decide to follow up.
Best regards,
Onlinesim Administration Team
They are scammers . I bought telegram number for 5.5$ and the number have password . I don’t know the password , I can’t login . They didn’t refund me
OnlineSIM 回复2025-10-27
Hello. We saw your message and we get that you're upset.
Just so you know — the system only charges when an SMS is actually received. If you got the code, the charge is correct from a technical side.
But if something feels off, we’re not ignoring it. Refunds are handled manually, so the best way to sort this out is to write to our support or quality control team here: https://t.me/zabotaonlinesim.
They’re super fair and always try to help each person individually.
Let’s figure it out together.
Best regards,
Onlinesim Administration Team
Worst support evet.
their system is not even programmed properly.
rented 4 numbers, the 4 was dead and never received sms, i cancelled and when you cancel u receive refund in funds. they eat my money.
how convenient.
avoid this crap service
OnlineSIM 回复2025-10-27
Hello. We’ve read your message and understand your frustration.
Just to clarify: our system only deducts funds for successfully received SMS. If no SMS is received, the balance typically remains untouched or is refunded according to the service terms.
That said, your comment doesn’t include specific details — and we genuinely want to resolve this fairly. If you believe something went wrong, please reach out to our support team at https://t.me/zabotaonlinesim. We’ll look into your case and do everything we reasonably can to make it right.
Best regards,
Onlinesim Administration Team
Left my country and refused to refund remaining account balance. That's really all you need to know.
OnlineSIM 回复2025-10-27
Hello. We saw your comment and we get it — when money’s involved, clarity matters.
If something went wrong with your account balance after leaving your country, that’s not something we want to leave unresolved.
Let’s not guess — reach out to our support team at https://t.me/zabotaonlinesim, and we’ll dig into the details with you.
We’ll do everything we reasonably can to sort things out and make sure you’re treated fairly.
Thanks for giving us a chance to look into it.
Best regards,
Onlinesim Administration Team
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