OogaLights

Hello, Thank you for your review, we do apologize your order was delayed in shipping. You placed your order on 5/15 and the order shipped the next day on 5/16 using USPS Priority mail. Priority mail usually takes around 3 days, however this is not guaranteed. Unfortunately it looks as thought USPS placed your package on the wrong truck and it has traveled in the wrong direction. We have filed a missing mail claim with the post office to try to retrieve the piece and will continue tracking it until the delivery is resolved. We are sorry this delay happened but once it leaves our warehouse we have to put our faith in the carriers we use. The only way we can guarantee delivery is when customers contact us to ship next day and pay the expedited freight. If you have any other questions or concerns please reach out at 224-654-6500 or [email protected] **We are happy to see that the order is out for delivery today before the Memorial day holiday. Thank you, Oogalights Customer Service

Hello, Thank you for your review and your purchase, this first review request you are sent it for service or how the use of our website was for you. A product review request is sent automatically about a week after the order is sent. Your order was placed last night and will ship today. I do believe this is the only item we carry that has this non returnable disclaimer and the reason for it is because not all C7 and C9 strands are created equally. These caps do fit "most" strands but we are unable to guarantee they fit all strands. This has caused problems in the past and by featuring the disclaimer we have not had any issues with complaints of them not fitting a particular product. I hope this helps you understand our thought process on this particular product. Please if you have any other questions or concerns reach out to us at 224-654-6500 or [email protected]. Thank you, Oogalights Customer Service