North Country Fire（northcountryfire.com）在 OK.one 的综合评分为 4.9 分（满分 5 分），基于本站收录的 63 条用户评价，属于家居与园艺分类，口碑优秀。好评高度一致，99% 的评价为 4 星及以上；商家回复了 100% 的差评。数据最后更新于 2026-08-10。
沟通非常愉快。感谢您的帮助！
Steven, We're happy to hear that you were pleased with the communication with our customer service team. Please don't hesitate to reach out if you need anything else. We're happy to help! Warm Regards, The Team at North Country Fire
史蒂文非常清楚地回答了我的问题，肯定会推荐
Mike, We're really happy to hear that Steve was able to answer your questions effectively and efficiently. That is exactly the level of service we aim to provide. If you need anything else at all, just give us a call. We're happy to help! Warm Regards, The Team at North Country Fire
今天是我从 North Country Fire 购买的第二个壁炉。 出色的选择、价格和客户服务。 与这些人做生意很愉快。 👍🏼
Thank you for taking the time to share your experience with us, and for being a repeat customer! We sincerely appreciate your business, and are here to help if you need anything else at all. Warm Regards, The Team at North Country Fire
当您需要回电询问问题时，优秀的销售人员会加倍努力。一切都完美地到来了。我肯定会再次使用这家公司，就像一个伟大的团队，他们了解他们的产品。
Thank you so much for your 5 - Star review! Our sales team works hard to deliver this level of service and we will be sure to pass along the kind words to them. If you need anything else at all, please do not hesitate to reach out. Warm Regards, The Team at North Country Fire
我购买了一个 48 英寸 Monesan Artisan 室内/室外透明壁炉。我的承包商进行了初步安装，即燃气/电力。然后我想我必须雇人来进行最后的细节安装。我在当地打电话找人进来，但没有运气。要么服务电话太多，要么因为缺乏产品知识而直接拒绝。所以，我决定打电话给 NCF，令我惊讶的是，在与 Dean Allen 交谈时，他很快向我保证，无需支付或他继续向我保证，当我们准备好进行最终安装时，他会亲自引导我完成整个过程，这让我松了口气，因为我没想到会得到如此水平的服务。！！从那时起，他就一直在检查我们的进度，以便我们可以预约最终安装。在这一点上，我对艾伦先生表示赞赏，因为他让我的生活变得更加轻松和轻松。 最好的问候，弗雷德·L·托伦特。
Fred, Thank you so much for taking the time to share your experience! Building or renovating can be stressful enough without having to hunt down contractors, so we’re thrilled to hear that Dean was able to step in and give you complete peace of mind. Taking the initiative to personally guide you through the final installation process is exactly the level of service we strive for, and we’re so glad he could save you the extra hassle and expense. The Monessen Artisan 48" is a great unit, and we hope you enjoy it. Warm regards, The Team at North Country Fire
销售人员知识渊博。
Tricia, We really appreciate you taking the time to leave us a review and share your support for our sales team. If you need anything else in the future, please do not hesitate to reach out. Warm Regards, The Team at North Country Fire
Bruce, We sincerely appreciate you taking the time to leave us a review. We're happy to hear Dean was able to assist you so well. If you need anything else, please don't hesitate to reach out. Warm Regards, The Team at North Country Fire
⭐⭐⭐⭐⭐ 史蒂文·杰克逊自始至终提供出色的客户服务。他很专业，知识渊博，反应灵敏，并且花时间回答我所有的问题，而且没有让我感到匆忙。在整个过程中，他让我随时了解情况，沟通清晰，让一切变得简单而无压力。与真正关心客户的人一起工作是很少见的，史蒂文竭尽全力确保我得到照顾。如果您正在与 North Country Fire 合作，我强烈建议您找史蒂文。再次感谢你们提供的优质服务——我真的很感激，并期待与你们的团队一起完成我的项目。
Will, We truly appreciate your feedback! Steven is a key part of our team, and it's wonderful to hear how his expertise and proactive communication helped guide your experience. Building customer confidence is what we strive for, and we’re glad you felt fully supported. Thank you for choosing us! We look forward to working with you through the next steps of your project! Warm regards, The Team at North Country Fire
我想花点时间来分享几位团队成员出色的客户服务，但我要重点介绍塔蒂亚娜。 我有这家公司的三个壁炉。新建建筑内有两间室外和一间室内。对我需要的零件的技术支持以及对可退回零件的跟进都很棒。轻松一步步跟进。我喜欢壁炉和质量。客人想知道向谁点餐，我正在分享和吹嘘优质的客户服务。塔蒂亚娜（Tatiana）每天都会进行出色的跟进，并期望我何时获得退回的零件的积分。 他们为我提供所需的东西并确保它符合加州新建筑规范的每个部分都为我节省了数千美元！ 团队和塔蒂亚娜干得好。
Jason, Thank you so much for the glowing feedback! Working on new construction builds can bring plenty of hurdles, so we’re thrilled Tatiana and the technical support team were able to navigate the code requirements, parts, and returns to save you time and money. Hearing that you love the quality of your three fireplaces and that you're recommending us to your guests - means a lot to us. If you need anything else at all, please don't hesitate to reach out. Warm Regards, The Team at North Country Fire
Dean 的评论（远程技术支持）： ⭐⭐⭐⭐⭐ 强烈推荐！ 我最近需要帮助远程排除故障并设置我们的新壁炉，迪恩绝对是我的救星。从第一次打电话开始，他就非常友好、热情、耐心——他的积极能量让整个过程感觉轻松无压力。 Dean的沟通能力非常出色。他清楚地解释了一切，按照我的节奏引导我完成每一步，并确保我理解我们在做什么。他不仅完成了基本设置 - 他还远远超出了全面测试一切以确认壁炉工作正常，甚至分享了有关如何更有效地运行壁炉以获得更好的性能和寿命的有用技巧。 感谢 Dean，我们的壁炉现在已全面投入使用并运行顺利。我真的很欣赏他的奉献精神和专业知识。如果您需要可靠的远程技术支持，Dean 就是您的最佳选择——他专业、贴心，并且真诚地希望您成功。谢谢你，迪恩！ 丹尼斯
Hi Denis, Thank you so much for taking the time to share such a thoughtful and detailed review! Troubleshooting tech remotely can sometimes feel daunting, so we’re thrilled that Dean’s patience, expertise, and warm energy made the whole process easy and stress-free for you. Going the extra mile - especially taking the time to share those efficiency tips - is just who Dean is, and we’ll be sure to pass along your kind words to him! We’re so glad your new fireplace is running perfectly, and we truly appreciate you choosing to work with us. Enjoy the warmth! Best, The Team at North Country Fire
塔蒂亚娜（Tatiana）非常乐于助人，帮助我找到了壁炉上丢失的螺丝。她在整个过程中一直与我保持联系，并随时向我通报最新情况。我会向我的朋友推荐贵公司，特别是塔蒂亚娜，因为她在客户服务方面提供了帮助。
Dan, Thank you so much for taking the time to leave us a wonderful review and to recommend Tatiana. We are truly lucky to have her on our team, and we will be sure to pass along your kind words! Warm regards, The Team at North Country Fire
就安装时的技术问题联系了我的销售代表史蒂夫，他立即回复并让我与迪恩取得联系。迪恩（Dean）距离下车还有几分钟，但仍然花时间给我发电子邮件并与我预约第二天早上的时间。他与我的 GC 进行了交谈，他们很快就确认了这个问题。壁炉很漂亮，现在工作得很好。产品不仅出色，而且定制服务更加出色。伟大的团队为你工作，谢谢
Robin, We truly appreciate your feedback! Installing a new fireplace can sometimes come with technical hiccups, so we’re glad Steve was able to connect you with Dean right away to get your GC the exact answers needed. Thank you for recognizing our team's commitment to customer service. It was a pleasure working with you, and we hope you enjoy your gorgeous new fireplace for years to come! Warm Regards, The Team at North Country Fire
迪恩知识渊博，非常乐于助人！强烈推荐
Gailyn, We sincerely appreciate you taking the time to leave us a review. Dean is great at what he does and truly loves to help our customers. We are really happy to hear you had such a great experience with him. If you need anything else, please don't hesitate to reach out. We are happy to help! Warm Regards, The Team at North Country Fire
迪恩知识渊博、耐心且乐于助人。
CK, We sincerely appreciate you taking the time to leave us a 5 - Star review and give a shout out to Dean. Warm regards, The Team at North Country Fire
订单来得很快，但遭到损坏，但塔蒂亚娜（Tatiana）超越了一切，迅速发货了新产品！太感谢了！！
Jason, Thank you so much for sharing your experience! While it’s always disappointing when shipping damage happens, taking care of it immediately and hassle-free is our top priority. Tatiana will be thrilled to know her quick action turned things around for you! We appreciate your patience, your business, and your kind words. Enjoy your new fireplace products! Warm Regards, The Team at North Country Fire
每次我寻求技术支持和设置时，Dean 都非常乐于助人
Ernesto, Thanks so much for taking the time to leave us a review. Dean is great at what he does, and we're lucky to have him on our team. If you need anything else, just give us a call! We're happy to help. Warm regards, The Team at North Country Fire
销售部门知识渊博，并提供有用的信息。 他们在各方面都很耐心和专业。 我会再次从他们那里购买！
Gordon, Thanks so much for the fantastic review! We're really happy to hear our sales team was able to assist you and provide the helpful information you needed to proceed with your project. If you need anything else at all, we're here to help! Warm regards, The Team at North Country Fire
最近有一些关于我的 Majestic 42" Reveal 壁炉的 B 通风口选项的问题。North Country Fire 的 Dean 在为我的情况找到解决方案方面非常有帮助。订购运输和客户服务是一流的体验。
John, We sincerely appreciate you taking the time to leave us a review. We are so glad Dean was able to dive in, answer your questions, and find the exact solution you needed! Our goal is always to make the entire process - from that first technical question to ordering and shipping - as seamless as possible. We will be sure to share your kind words with Dean and the rest of the team. Thank you for choosing us, and enjoy your fireplace! Warm Regards, The Team at North Country Fire
塔蒂亚娜（Tatiana）为我找到了壁炉所需的部件，为我提供的帮助超出了我的要求。她让我了解寻找我需要的特定物品的每一步。我无法要求更好的服务。 再次感谢所有参与搜寻的人员。
Frank, Thank you so much for taking the time to leave this wonderful review! Hard-to-find parts can definitely be a puzzle, but Tatiana loves a good challenge and always goes the extra mile to keep our customers informed. We'll be sure to pass along your kind words to her and the rest of the team involved in the search. We're so glad we could get you what you needed, and we truly appreciate your business! Warm regards, The Team at North Country Fire
我的燃气壁炉指示灯一直亮着有问题。我打电话给北乡村消防局，并与他们的服务技术员迪恩进行了交谈。 Dean 引导我完成了系统故障排除的每一步。在我们安装燃气壁炉并运行之前、期间和之后，我都与迪恩进行了交谈。院长的知识、耐心和信心令人惊叹。从我第一次打电话开始，一位名叫塔蒂亚娜的女士很快就为我提供了帮助，她为我联系了迪恩。第二天早上，我收到了迪恩发来的电子邮件，他给我发了他的联系电话。我希望更多的公司有这样善良和高素质的人才。
Frank, Hearing stories like this is exactly why we do what we do. Troubleshooting a gas fireplace can be frustrating, but we are thrilled to hear that Dean’s knowledge, patience, and confidence helped you get everything up and running safely. He truly cares about walking our customers through every single step of the process. We also love that you gave a shoutout to Tatiana! She takes great pride in making sure our customers are taken care of quickly, and we're so glad she was able to connect you with Dean so efficiently. We are lucky to have both of them on our team, and we will be sure to pass your kind words along to them. Thank you for choosing us! Please don't hesitate to reach out if you need anything else! Warm Regards, The Team at North Country Fire
共 63 条符合条件的评价