North Country Fire（northcountryfire.com）在 OK.one 的综合评分为 4.9 分（满分 5 分），基于本站收录的 63 条用户评价，属于家居与园艺分类，口碑优秀。好评高度一致，99% 的评价为 4 星及以上；商家回复了 100% 的差评。数据最后更新于 2026-08-10。
与我合作的销售人员在定制我的订单方面做得非常出色，并且真正倾听了我的需求
Amanda, We sincerely appreciate you taking the time to leave us a review and share your experience with our customer support team. If you need anything else in the future, please don't hesitate to reach out. We're happy to help! :) Warm regards, The Team at North Country Fire
詹姆斯和塔蒂亚娜真是不可思议。该装置有一个小凹痕，他们很快就送来了更换零件，真是太棒了。
Vicki, We sincerely appreciate you taking the time to leave us a review and give a shout-out to James and Tatiana! We will be sure to pass along your kind words. We appreciate your business and are here if you need anything else! Warm regards, The Team at North Country Fire
我在北国火灾中获得了很棒的经历。我正在购买一个新壁炉，在做出决定之前有几个问题。他们的团队非常乐于助人、知识渊博且响应迅速。
Joseph, Thanks so much for the 5-star review! We're really glad you called in, and even happier to hear that you had such a great experience working with our customer support team. We sincerely appreciate you taking the time to share your support. If you need anything else, please don't hesitate to reach out. We're happy to help! Warm regards, The Team at North Country Fire
有一个很棒的经历。 客户服务非常有帮助。
Glenda, Thank you so much for your 5-star review! We're really happy to hear that our customer service team was able to assist you well. If you need anything else in the future, please don't hesitate to reach out. We're happy to assist. Warm regards, The Team at North Country Fire
迪恩，你非常有帮助，我只是希望你寄给我的部分能点燃我的壁炉，哈哈哈
Jeff, We truly appreciate you taking the time to share your feedback! Dean is a fantastic and knowledgeable technical support representative, and we’re lucky to have him on our team. We certainly hope the part he sent gets your fireplace roaring back to life! Thanks again, The Team at North Country Fire
这是一次令人沮丧和失望的经历。 我们从他们那里订购了 2 个壁炉。 一台电动和一台丙烷。 电动的还不错，但绝对没有网上照片那么令人印象深刻。 我觉得我可以在 Lowes 购买这个，价格不到我向 NCF 支付的价格的 1/2。 在我们不知情的情况下，线性丙烷壁炉在运输时带有错误尺寸的孔口（导致火焰危险，大约是应有尺寸的 3-4 倍），我们进行了数周的故障排除，在此期间，我们请了各种壁炉/燃气技术人员来诊断问题。 在这一切过程中，技术人员和我的丈夫正在与 NCF 技术支持部门的 Ryan 交谈，发送超大火焰的照片和视频（燃烧了我们随设备购买的原木以及壁炉外部的一些周围材料）。 瑞安无法诊断问题，最终我们燃气供应商的技术人员发现壁炉发送的孔口尺寸不正确。 事后我们花了 400 多美元的诊断和安装费，我们要求 NCF 赔偿我们，因为这是他们和 Empire 的错误。 Empire确实支付了更换节流孔的费用，但没有支付最终确定问题时产生的诊断费，我们可以订购正确尺寸的节流孔。 NCF 表示，由于我们没有授权承包商安装壁炉，因此他们不会根据保修支付任何诊断费。 煤气和壁炉安装完毕后，我们请了一位县检查员来，他签字说所有东西都安装正确。 在我们花了几周时间与瑞安@NCF交谈并获得火焰的视频和照片后，他基本上希望我们拆卸整个装置以进入隐藏的区域，而没有任何壁炉技术愿意这样做。 在过去两周我与 NCF 的来回交流中，我觉得他们正在寻找一种不必偿还我们费用的出路，因为我们没有获得许可的承包商安装该装置（县检查员认为安装正确）。 他们声称获得许可的承包商会知道火焰太高，但 NCF 的瑞安无法通过我们发送给他的大量照片和视频看到这一点！ 我不认为这是一家支持和重视客户的公司。 我对肖恩回复的回应：我的评论中没有“不准确的地方”。 一切都按照我在评论中转述的方式发生。 正如我在评论中所述，瑞安并不在场，但我们向他发送了许多照片和视频，其中任何熟悉壁炉的人都应该清楚地看到火焰太大了。 燃气公司要求我们在安装燃气之前先安装壁炉，这样他们才能正确连接。 我对你说我的评论不准确表示不满。 销售壁炉时，您应该绝对清楚您的保证书对新客户的要求。 作为记录，这里有两点我什至没有在我的评论中提出：我没有要求赔偿烧毁的桦木原木，而且我们收到了错误的线性壁炉手册。 无论如何，这确实不适用，因为火焰高度是问题所在，但这只是你们公司让我们失望的另一种方式。
Birgit, this is Sean, owner of North Country Fire. I’m sincerely sorry this became such a stressful experience for you. Seeing oversized flames would be alarming, and I do not want to minimize that. While our 5-star reviews are our favorites, our 1-star reviews are often our biggest opportunities to inform future customers. I need to clear up some inaccuracies, and misconceptions for future customers. This is meant to be informative - not argumentative. The fireplace was supplied with an incorrect orifice. That should not have happened. The correct orifice was provided at no charge. That said, an incorrect orifice is exactly the type of issue that would be caught if the manufacturers installation instructions were followed. It is the homeowner’s responsibility to hire qualified professionals for gas-appliance installation. Installers are required to follow applicable fuel-gas code, local requirements, and the manufacturer’s installation manual. We state this on our product pages and in our published policies. Final commissioning cannot be completed until the appliance is connected to gas and fire-tested by a qualified professional. That professional must verify burner operation, flame characteristics, orifice configuration, etc. before the unit is turned over for use. That process exists specifically to catch issues like incorrect orifice size before damage occurs. You stated, “NCF states that because we did not have a licensed contractor install the fireplace, they will not pay for any diagnostic fee as per the warranty.” Due to safety and professional standards, manufacturer requirements, and published policies, we must uphold these requirements consistently. I can’t overstate this: applicable fuel-gas code, manufacturer installation requirements, and gas-appliance commissioning standards are not optional. Where adopted by the governing jurisdiction, fuel-gas code is legally enforceable. You stated, “We had a county inspector come after the gas and fireplace had been installed and he signed off saying that all had been installed correctly.” You also stated, “we did not have a licensed contractor install the unit,” while implying that a county inspection qualified the unit for use. That implication is inaccurate. An inspection sign-off does not turn an unqualified gas-appliance installation into a properly commissioned appliance. The inspection did not qualify the unit. I also need to stand behind our technical support team. Ryan and our technical staff are highly experienced and very good at what they do. But remote technical support is not a substitute for a qualified technician on site. You stated that “Ryan was not able to diagnose the issue.” Ryan was not performing on-site diagnostics. He was providing remote technical support - the technicians on-site were conducting the diagnostics. Additionally, some standard diagnostic procedures requested by Ryan were not completed by the on-site technicians, which limited what could be verified remotely and limited our ability to assist further. If the manual you received was not the correct manual for your exact fireplace model, the installation should not have proceeded until the correct manual was obtained. A qualified installer is required to install and commission the appliance using the correct manufacturer installation manual for that specific model. Had we been notified that the manual was incorrect, we would have provided the correct version. Please send us photos of the manual cover and model information, and we will make sure you have the correct manual for your records. Our team spent significant time communicating with the on-site parties, reviewing the information provided, and coordinating the correct replacement orifice through the manufacturer. We are truly sorry this was stressful and frustrating. But on gas-appliance safety, manufacturer requirements, warranty standards, and professional standards, we have to be firm and consistent. Sean
客户服务代表非常乐于助人，了解我的需求并帮助我找到正确的物品。
Donovan, Thank you so much for the 5-star review! Our customer service team strives to provide industry-leading support, and we are thrilled that you found our team helpful and accurate while working with you on your project. Please don't hesitate to reach out if you need anything further. We are happy to assist! Warm regards, The Team at North Country Fire
切尔西提供优质的客户服务。 知识渊博、乐于助人的员工； 非常简单的订购过程。
Kelly, Thank you so much for your support and the shout-out to Chelsea! She really knows our products inside and out, and we are very happy to hear that she was able to assist you. We will be sure to pass along your kind words. Warm regards, The Team at North Country Fire
我购买了一个壁炉，但很难决定一套合适的原木套件，我通过电话与 Dean Allen 交谈，他提供了非凡的帮助，指导我完成不同的选择！他发送了包含所有选项的电子邮件，并与我确认我已收到它们！
William, Thank you for the 5-star review and for the shout-out to Dean! We're thrilled you reached out to us. Our team is always here to help you find the perfect log set for your project. If there is anything else you need, please don't hesitate to contact us. We’re happy to help. Warm regards, The Team at North Country Fire
大约两年后，由于轻微损坏，需要更换屏幕。我发送了一张照片，几天后我收到了替换品，对此我非常感激。
Dominick, Thanks for taking the time to share your experience with us. We're happy to hear that our post order support team was able to get you a replacement screen quickly. If you need anything else, please don't hesitate to reach out. We're always here to help (even 2 years after your purchase)! Warm Regards, The Team at North Country Fire
Dean 非常出色，非常专业，他解决了我的问题，引导我完成了整个过程并使其发挥作用 非常感谢你
Emile, Thank you so much for the wonderful review! We are thrilled to hear that Dean took such good care of you and took the time to walk you through the process. Providing this level of service is exactly what we aim for. We sincerely appreciate your business and are always here if you need anything else! Warm Regards, The Team at North Country Fire
Dean 为我的新丙烷壁炉提供了巨大的技术支持！非常愉快的经历。
Brian, Thank you for taking the time to leave us a 5 - Star Review. We're happy to hear Dean was able to assist you with some Technical Support. We hope you enjoy your new fireplace! Don't hesitate to reach out if you need anything else. Warm Regards, The Team at North Country Fire
蒂姆让订购变得简单！非常及时地回答了所有问题！
Jennifer, We sincerely appreciate you you taking the time to leave us your feedback. Tim is fantastic at what he does and we're really happy to hear you had such a great experience with him. Please don't hesitate to reach out if you need anything else. We're here if you need anything. Warm Regards, The Team at North Country Fire
Leboss, Thanks for your 5-star review and shoutout to Steve! We will be sure to pass along the kind words. We sincerely appreciate your business! Warm regards, The Team at North Country Fire
该团队在回答我的问题并与最高价值（以合理的价格提供最佳解决方案）建立联系方面提供了极大的帮助。
Joseph, Thanks so much for the 5-star review and the shout-out to our team. We work hard to ensure our customers receive the best possible experience, and we're really happy to hear that was your experience with us. Please don't hesitate to reach out if you need anything else. Warm regards, The Team at North Country Fire
Dean 在评估我们的安装和确定正确放置壁炉架的可能解决方案方面非常有帮助。他非常耐心和周到。
Johnathan, Thank you so much for the 5-star review and for giving a shout-out to Dean! We are incredibly lucky to have him on our team - his expertise and excellent customer service truly set him apart. We will be sure to pass your kind words along to him. Please don't hesitate to reach out if you need anything else down the road. We are always here and happy to help! Warm Regards, The Team at North Country Fire
在客户服务似乎呈下降趋势的时代，与 North Country Fire 合作确实令人耳目一新。塔蒂亚娜（Tatiana）是一位令人惊叹的患者，她回答了我的问题并确保我获得了所需的信息。
Thank you so much for the wonderful review! We completely agree that customer service makes all the difference, and we are thrilled to hear that Tatiana took such great care of you. Providing patient, thorough support is exactly what we strive for. We truly appreciate your business and are always here if you need anything else! Warm Regards, The Team at North Country Fire
优质的客户服务始终有库存，交货时间快
Hi Emile, Thank you so much for the 5-star review! We’re happy to hear you’ve had such a great experience with our team. We also appreciate you highlighting our stock availability and fast delivery times - we work hard to make the entire process as seamless as possible for you. If you ever need anything else down the road, please don't hesitate to reach out. We're always here and happy to help! Warm regards, The Team at North Country Fire
订购过程轻而易举。我有很多问题，史蒂夫都帮助我解决了所有问题。 很棒的经历！
John, Thank you so much for the review! We’re happy to hear that Steve made your ordering process smooth and answered all your questions. We appreciate your business and look forward to working with you again. Warm Regards, The Team at North Country Fire
我很幸运能够到达迪安！我遇到了一个非常困难的情况，我的新建筑的建筑商告诉我他们“缺少”零件，并且无法继续安装。 我什至不知道他们到底缺少什么——我打电话给迪恩并与他交谈，他不知疲倦地与我一起检查所有细节，直到我明白并且我们能够准确地弄清楚需要什么。 在整个过程中，他不仅知识渊博、乐于助人，而且交谈起来非常愉快。 你很幸运有他代表你的公司！ 我绝对会在我的下一个构建中使用你们公司 - 只要 Dean 可以协调:) 谢谢迪安！！！ 卡罗琳·罗素 华润集团
Carolyn, Thank you so much for taking the time to share your experience! New construction builds can be stressful enough without unexpected roadblocks like missing parts, so we are thrilled to hear that Dean was able to step in and save the day. Dean’s dedication, patience, and deep knowledge are exactly what we strive for, and we couldn't agree more; we are very lucky to have him representing our company. We appreciate your business and the shoutout to the team. We will absolutely make sure Dean is your point person for your next build! Warm Regards, The Team at North Country Fire
共 63 条符合条件的评价