Orion Motor Tech

Dear Phil, Thank you for bringing your concerns to our attention. We deeply regret the frustration and inconvenience you’ve experienced, and we’re committed to resolving this matter urgently and transparently. 1. Addressing the LED Light Issue: First and foremost, please accept our heartfelt apologies for the malfunctioning LED lights on your new sewer camera. This is not the quality you deserve, nor the experience we aim to provide. To resolve this immediately: • Please reply to our email or send your order number to [email protected], and we will reinvestigate the case before further action is taken. We will ship a brand-new replacement unit to you *within 24 hours* at no additional cost, if the unit is confirmed to be defective. • If preferred, we also offer a full refund. 2. Streamlining Support & Clarifying Documentation Requests: We acknowledge that our communication fell short of your expectations. If you can give us another chance, we will try to identify gaps in our process and retrain our team to prioritize clarity and efficiency after reviewing your case. 3. Transparency About Our Business: We take allegations of false business information extremely seriously. While our headquarters are indeed based in California. Here is our official website: https://orionmotortech.com/pages/contact-us. We understand your frustration and appreciate your patience as we work to make this right. Please let us know your preferred solution, and we’ll act swiftly. Best regards, OrionMotorTech Customer Service