避免
避免！这个车库是迄今为止我经历过的最糟糕的。我把我的车开到他们那里，这是在网上预订的。当我到达时，他们并没有预料到。我被告知将在周中对其进行检查和查看，但在第一周结束时他们没有收到任何消息。综上所述，他们拥有我的车辆 8 周，但没有设法修复它。在整个 8 周的时间里，我不断地给他们打电话（大多数时候他们没有接听），当他们最终回答我时，我每次都被告知同样的事情，“机械师已经回家了”，“我们周一会看看”。当他们第一次告诉我我的车已经修好了时，他们自己的机械师告诉我，我的车费多了，把我的车拿去自己试驾，故障完全一样。最终的结果是我花了近 300 英镑购买了不需要安装的零件，机械师显然非常无能，只是在抓救命稻草。我确实收到了部分退款，但只是在我要求它不要被弄乱两个月之后。远离这个车库，没用的。如果可以的话会给他们 0 星。
Dear James, We are truly sorry to hear about your disappointing experience with our service. Your feedback is very important to us, and I want to assure you that we are committed to resolving this matter as quickly and fairly as possible. We understand that the lack of preparation and valid response caused significant delays in addressing your vehicle's issues, and we sincerely apologize for the frustration and inconvenience caused. To further address your concerns, here is what we are going to do: 1. Refund Processing: Since you have already received a partial refund, we will review the case to ensure that the refund amount is appropriate and process any additional refund if necessary. 2. Mechanic Evaluation: We will conduct a thorough review of the mechanic's work and determine if further training or corrective action is needed. 3. Service Process Improvement: To prevent similar issues in the future, we will implement improved protocols for booking and servicing appointments. To expedite the resolution process, could you please provide the following details: - Your Full Name - Your Email Address - Order Number Having this information will allow us to look into your case more thoroughly and provide a tailored solution. We value your business and are committed to improving our service quality. Your feedback will be instrumental in making necessary changes to prevent such issues from occurring again. Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve it. Best regards, OrionMotorTech Customer Service