Ornamentallyyou

Hi Sandy, Thank you so much for your wonderful review! ❤️ We're delighted to hear that you love your shirts and that the quality and sizing met your expectations. Knowing they're true to size and that you're happy with your purchase truly means a lot to our team. We can't wait to create more shirts you'll love, and we look forward to welcoming you back for your next order. Thank you for choosing OrnamentallyYou and for taking the time to share your experience! Warmly, Mae | The OrnamentallyYou Team 😊

Hi Laura, Thank you for taking the time to share your experience. I am truly sorry for the frustration and disappointment this has caused. I completely understand how upsetting it is when you're waiting for an order, believe it may have been lost or delivered incorrectly, and feel that your attempts to reach the company have gone unanswered. That is never the experience we want for our customers. After reading your review, I personally reach out so I could look into everything for you. While I wasn't able to locate your previous emails or phone records in our system, I'm taking this seriously and have reported it for further investigation because we want to understand exactly what happened. I'm also very glad to see that your USPS tracking has finally started updating and that your package is moving through the network again. I'll be keeping a close eye on the tracking until it's delivered and will continue to assist you every step of the way if anything else comes up. Thank you for giving us the opportunity to make this right. We truly appreciate your patience, your kindness throughout our conversation, and the chance to regain your trust. – Mae | OrnamentallyYou Team

Hi Barb, We are truly sorry for your experience and completely understand your disappointment. We know you placed your order well in advance so it would arrive for your July 4 celebration, and we can only imagine how frustrating it was to see no movement on the tracking and then miss the occasion altogether. That is not the experience we ever want our customers to have. After carefully reviewing your order, we confirmed that it was shipped on June 17. Unfortunately, the package was lost in transit before it could be delivered. As soon as we recognized that the shipment was no longer progressing through the carrier's network, we immediately arranged for a replacement to be sent so we could get your order to you as quickly as possible. We've also reached out to you directly via email with more information about your order and would truly appreciate the opportunity to continue assisting you there. Our team is closely monitoring your replacement shipment and is committed to making sure this matter is resolved. We sincerely apologize for the inconvenience, the missed celebration, and the frustration this situation has caused. Thank you for bringing this to our attention and for giving us the opportunity to make things right. At your service, Mae | OrnamentallyYou Team

Hi Gina, Thank you for taking the time to share your experience. We are truly sorry for the disappointment and frustration this situation has caused. We completely understand how upsetting it is to order well in advance for a special occasion, only to have the shipment delayed and miss the opportunity to wear it on your vacation and for the Fourth of July. After reviewing your order, we confirmed that your shipment experienced an unexpected delay after it was handed over to the carrier. As soon as you contacted us, we escalated the matter, closely monitored the shipment, and continued providing updates as new tracking information became available. Unfortunately, because the package was already in the carrier's possession, we were unable to guarantee a specific delivery date. We know that doesn't change the disappointment of missing an important occasion, and for that, we are sincerely sorry. We've also reached out to you directly via email with an update on your shipment and will continue monitoring it closely until it is delivered. We truly appreciate you bringing this to our attention and giving us the opportunity to assist you. At your service, Mae | OrnamentallyYou Team

Hi Lori, Thank you so much for your incredibly kind review. Your thoughtful words truly mean the world to our team. I’m actually not the owner of OrnamentallyYou 😊. However, I, along with the rest of our team, genuinely cares about every customer we have the privilege of serving. We never want anyone to feel like they're just another order number. We believe every customer deserves to feel heard, supported, and cared for, and we always strive to treat people the way we would want our own family and friends to be treated. We're so glad we were able to resolve the issue and keep you informed throughout the process. Knowing your order arrived safely, that you love your items, and that you'd choose to shop with us again is one of the greatest compliments we could receive. As a small business, reviews like yours mean more than you may realize. They encourage all of us to continue putting our hearts into every order, every email, and every customer interaction. Thank you for recognizing the care our team puts into what we do. Thank you again for your patience, your kindness, and for supporting our small business. We truly appreciate your trust and look forward to creating something special for you again in the future. At your service, Mae | OrnamentallyYou Team

Hi Elayne, Reading your review truly made my day. Thank you so much for taking the time to share your experience and for your incredibly kind words. I know waiting for an order can be stressful, especially when it's for a vacation or a special occasion. It was important to me that you felt informed every step of the way, so I'm so grateful to hear that the updates and communication gave you peace of mind. Knowing that your order arrived in time and that you were happy with the final product is the best outcome we could have hoped for. As a small business, every order and every customer means so much to us. Your decision to not only support our business but also recommend us to others is something we don't take for granted. Reviews like yours truly encourage our entire team and remind us why we work so hard to provide both quality products and genuine customer care. Thank you again for your trust, your patience, and your kindness throughout the process. It was an absolute pleasure assisting you, and we can't wait to create something special for you again in the future. At your service, Mae | OrnamentallyYou Team

Hi Anne, We sincerely apologize for the delay with your order and understand your frustration. Unfortunately, we recently experienced an unexpected production equipment issue that created a backlog in our manufacturing process, affecting some orders, including yours. While this situation is not the level of service we strive to provide, please know that our team has been working diligently to resolve the issue and get production back on track as quickly as possible. We understand how disappointing delays can be, and we truly appreciate your patience while we work through this challenge. We also want to note that our team has remained responsive to your emails throughout this process, and we would welcome the opportunity to continue working with you directly to find a satisfactory resolution. Open communication is important to us, and we're committed to assisting you every step of the way. We value your business and hope you'll give us the opportunity to restore your confidence in us. If you have any questions or would like to discuss your order further, please continue corresponding with our support team at [email protected], and we'll be glad to assist. At your service, Mae | OrnamentallyYou Team

Hi Daylene, We are truly sorry that your order has not yet arrived and understand how disappointing it is to be left waiting when you were expecting an update. Please know that this delay is not reflective of the experience we aim to provide. Like any small business, we work hard every day to get orders into our customers' hands as quickly as possible, and situations that prevent us from doing so are just as frustrating for our team as they are for our customers. We have sent an email to the address associated with your order with more information regarding your shipment and would be grateful for the opportunity to continue the conversation there. Our goal is to find the best possible resolution and ensure your concerns are fully addressed. If you do not see our email, please check your spam or junk folder, or contact us at [email protected] and we will be happy to assist further. Thank you for your patience and for giving us the chance to make things right. Sincerely, Customer Support Team

Hi Kandice, Thank you for sharing your feedback. We sincerely apologize for the confusion and concern caused by the lack of tracking updates on your order. We completely understand why seeing a shipping notification followed by no movement would be alarming, and we regret that this experience left you feeling uncertain about the status of your purchase. We have been in direct communication via email to provide additional information regarding your order and explain the circumstances surrounding the tracking status. We appreciate your willingness to work with us and your understanding as we clarified what occurred. We are especially grateful that you have decided to continue waiting for your order, knowing how much the item means to you for the upcoming 250th anniversary celebration. Your patience and understanding have not gone unnoticed. We remain committed to keeping you updated and ensuring your order reaches you as soon as possible. Thank you again for giving us the opportunity to address your concerns directly. At your service, Mae | OrnamentallyYou Team

Hi Donna, Thank you for taking the time to share your experience. First, I want to sincerely apologize for the delay with your order. While I'm glad I was was able to provide updates and remain in communication with you, I completely understand that explanations do not make up for not having your shirt when you needed it. You placed your order with the expectation of receiving it in a reasonable timeframe, and we did not meet that expectation. I also understand your decision to purchase an alternative shirt elsewhere so you would have something to wear for your event. We recognize how disappointing it is when a delayed order causes you to make other arrangements. Please know that our team has been actively working through unexpected production challenges that have affected some orders, but we understand that the impact on your experience remains the same. We truly appreciate your patience and the grace you've shown in your communications with us. At your service, Mae | OrnamentallyYou Team We look forw

Hi Belinda, Thank you for your feedback, and we sincerely apologize for the concern caused by the lack of tracking updates on your order. We appreciate that you reached out to us directly, and we're grateful for the opportunity to communicate with you via email regarding the status of your order. Thank you as well for your patience and understanding as we work through an unexpected production issue that has affected some orders. We know you were excited to receive your patriotic shirt for the summer, and we truly appreciate your willingness to give us the opportunity to make things right. Our team remains committed to completing and shipping your order as quickly as possible, and we will continue providing updates through email along the way. Thank you again for your support and understanding. At your service, Mae | OrnamentallyYou Team

Thank you so much for your kind review, Carolyn! We’re thrilled to hear that you were happy with the products, customer service, and delivery experience. Your support truly means a lot to us, and we appreciate you taking the time to share your feedback. At your service, Mae | OrnamentallyYou Team

Thank you so much for your feedback, Lois. I sincerely apologize for the shipping delays and understand how frustrating the wait must have been. I’m very glad to hear that you love the shirt and that it finally arrived safely. Please know that this is a rare situation and does not usually happen. We will be investigating the delay to help ensure a smoother experience moving forward. We truly appreciate your patience and support. At your service, Mae | OrnamentallyYou Team