The website process was easy to…
The website process was easy to navigate and to choose the financing that worked for me best
关于 Ornate Home Furniture and Mattress
数据更新- 网站
- ornatehome.com
- 分类
- 家居与园艺
- 所在地
- 美国
- 状态
- 待认证
- 近 12 个月
- 102 条评价
- 差评回复率
- 0%（0/24 条）
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商家自述
About Ornate Home Furniture and Mattress Ornate Home Furniture and Mattress is a fast-growing nationwide furniture and mattress retailer established in 2021 with a simple mission: deliver quality home design at fair, transparent prices. Since launch, our sales have consistently grown as more customers choose Ornate Home for a smooth, trustworthy shopping experience. Our primary showroom is located in Santa Ana, California, with a second showroom in Charlotte, North Carolina. Supported by distribution centers across the United States, we provide dependable nationwide delivery—including white-glove options—from coast to coast. Brands & Selection Shop 50+ brands across mattresses and every furniture category—from everyday favorites to luxury collections. Luxury & Premium: Bernhardt, Tempur-Pedic, Universal, Sarreid, Crestview Popular & Value: Ashley, Furniture of America (FOA), ACME, Coaster, Crown Mark, Westcoaster Flexible Pay-Over-Time Furnish your dream home today—pay over time. No hidden fees. No surprises. Real-Time Order Monitoring Track every step with confidence—from checkout to delivery. Talk to Real Furniture Experts ⭐ Get personal, no-pressure help from our design team—tailored to your needs. From first click to final delivery, Ornate Home is built around human support, reliable logistics, and a carefully curated selection—so you can create a space you’ll love, without the stress.
以上内容由商家自行提供，未经平台核实。Ornate Home Furniture and Mattress靠谱吗？
Ornate Home Furniture and Mattress（ornatehome.com）在 OK.one 的综合评分为 4.0 分（满分 5 分），基于本站收录的 102 条用户评价，属于家居与园艺分类，口碑良好。76% 的评价为 4 星及以上，19% 为 1 星；商家尚未回复差评；评价主要围绕产品、客户服务。数据最后更新于 2026-10-24。
评价综述
AI 生成Reviewers had a great experience with this company. Customers frequently mention that the staff and customer service team are extremely helpful, accommodating, and genuinely pleasant to work with during their purchases. Many consumers truly appreciate the smooth transactions, noting that deliveries often arrive quickly and the furniture pieces are comfortable and well-received in their homes. Some reviewers were not happy with the delivery process, mentioning long delays, missing tracking updates, and considerable difficulties in rescheduling appointments. Others also experienced frustrating communication gaps regarding out-of-stock items and faced various challenges when trying to resolve issues after placing their orders.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
Have not received product yet
Have not received product yet, but so far everything has been great.
客户服务很棒
客服很棒！
Easy and fast
Easy....to place order.
Great price but terrible communication…
Great price but terrible communication on delivery date. They say they will keep you in the loop at all times but never sent any communication about delivery. I had to call and then they said they would follow up with the dates and never did. Frustrating
The service technician was very fast…
The service technician was very fast and knowledgeable and got my order placed quickly since I was having trouble online.
The girl was fantastic!
I had a great experience ordering a…
I had a great experience ordering a couch with Ornate Furniture. Anne was the customer service representative who helped me and she went above and beyond to assist, price match, and get me the best rate possible. I was nervous about the order because it was an out of state shipping but she provided me with updates every step, helped with a warranty rate lower than the rate I showed and my furniture was delivered on time in perfect condition. I would definitely recommend them!
We made the purchase of a sofa and the…
We made the purchase of a sofa and the sales person, Berat, was outstanding. He was very helpful and provided great service. If the delivery is on the requested delivery date, I plan to provide a great review on Google.
very helpful
非常热心帮忙
Needed a hutch and saw the table set…
Needed a hutch and saw the table set and wife wanted both. Reasonable price and got approved and took advantage of the opportunity of having a nice set for the dinning room.
Did not receive all my orders
Great delivery experience
Great customer service and delivery
The follow up has been terrible
The follow up has been terrible. No email with order info. No ETA presented. I gave no idea you even have my order.
Beware!....Order was placed on June 26…
Beware!....Order was placed on June 26 and was verbally guaranteed it would arrive on July 29th. Lies lies lies. First the switched the mattress to a much cheaper off brand without notifying me and not offering to credit me back. Checked back last week because furniture showed not in stock and was told no it was in stock and they updated the website...odd! Today reached back out and they said they would get back to me and 2 hours later they sent a text saying the soonest delivery date to their warehouse was August 3 - wait they said it was in stock....more lies. Requesting a refund and filed a BBB complaint. You are crazy to purchase anything from these people! Just terrible.
My order was never delivered
Top notch company
Top notch company. Kept us informed on the order and delivery. The white glove delivery was excellent, workers polite and handled furniture well. Our sofa/love seat are amazing a best of all we saved $2400 over other store same product. Well done !!!
The customer service rep assistance
The customer service rep was very helpful and patient with me. She answered all of my questions and made the purchase super easy for me!
客户服务
When I had several questions about the type of bedframe I wanted, Mary was absolutely wonderful. Not only was she patient, but she went above and beyond to ensure my questions were answered. Mary was able to give me visual aids to help bring my vision to life when redesigning my bedroom. If you ever need support, Mary is there to give you 100% attention and guidance. I highly recommend using her as a guide during your shopping experience 😊