About Ornate Home Furniture and Mattress Ornate Home Furniture and Mattress is a fast-growing nationwide furniture and mattress retailer established in 2021 with a simple mission: deliver quality home design at fair, transparent prices. Since launch, our sales have consistently grown as more customers choose Ornate Home for a smooth, trustworthy shopping experience. Our primary showroom is located in Santa Ana, California, with a second showroom in Charlotte, North Carolina. Supported by distribution centers across the United States, we provide dependable nationwide delivery—including white-glove options—from coast to coast. Brands & Selection Shop 50+ brands across mattresses and every furniture category—from everyday favorites to luxury collections. Luxury & Premium: Bernhardt, Tempur-Pedic, Universal, Sarreid, Crestview Popular & Value: Ashley, Furniture of America (FOA), ACME, Coaster, Crown Mark, Westcoaster Flexible Pay-Over-Time Furnish your dream home today—pay over time. No hidden fees. No surprises. Real-Time Order Monitoring Track every step with confidence—from checkout to delivery. Talk to Real Furniture Experts ⭐ Get personal, no-pressure help from our design team—tailored to your needs. From first click to final delivery, Ornate Home is built around human support, reliable logistics, and a carefully curated selection—so you can create a space you’ll love, without the stress.
Written by the business, not verified by us.Ornate Home Furniture and Mattress (ornatehome.com) has a 4.0 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is good. 76% of reviews are 4 stars or higher and 19% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-10-24.
Reviewers had a great experience with this company. Customers frequently mention that the staff and customer service team are extremely helpful, accommodating, and genuinely pleasant to work with during their purchases. Many consumers truly appreciate the smooth transactions, noting that deliveries often arrive quickly and the furniture pieces are comfortable and well-received in their homes. Some reviewers were not happy with the delivery process, mentioning long delays, missing tracking updates, and considerable difficulties in rescheduling appointments. Others also experienced frustrating communication gaps regarding out-of-stock items and faced various challenges when trying to resolve issues after placing their orders.
Auto-generated from all reviews of this business. For reference only.Ornate Home Furniture is one of the best if not the best furniture store I have ever been to. All of the staff are very helpful and I felt they are genuinely trying to help you make the right decision. They are very knowledgeable with their products and will always try to get you the best deal possible. I will always come back to this store for any furniture needs. Thank you Jeremy!
Very fast shipping and amazing quality couch. Saved thousands compared to local retail store prices. Will shop here again
Checking out was difficult because it kept going back to the previous page.
Exceptional customer service very easy to order. You actually speak to a live person that is very helpful and knowledgeable and everything went very smooth. I would highly recommend.
Charm helped me and was wonderful. They honored a previously listed sale price and the entire transaction was smooth and pleasant. Very pleased so far.
Love their furnitures the only thing is they take forever for delivery
Easy to navigate website. Excellent quality items.
The young lady who helped me to place this order through the Customer Service phone line was very kind. I believe that her name was Charm. I was unable to receive the multiple texts that were sent in a timely manner, but Charm figured out a way to identify myself and get the order placed. I appreciate her kindness in helping me. I am usually quit proficient with a computer and a smartphone, but not today.
Mary was very helpful on the phone. She was friendly and answered all of my questions while steering me through the ordering process. She was also able to let me know that all of my order was in stock, which I really appreciated. Hopefully the rest of the process is as positive.
I ordered 2 chairs. I only got one but was charged for both. The second chair got lost at FED EX. I have been calling about getting a refund for the second chair and filed a claim but keep being told we will look into it and get back to you. Still no resolution. This was my first experience with Ornate Home and I have concerns about the trustworthiness of this company
Great prices and product was exactly as described
I ordered my furniture online 7/7/2026. Still have not received it as of 8/22/2026. Communication has not been terrible however the shipping company used by ornate is terrible they put the same updates every few days. Makes no sense. I would be VERY reserved to order again from Ornate.
Haven’t arrived extremely late. If I could cancel without having to pay restocking fee I would
Francisco was the nicest delivery driver!! And I absolutely love the couch!! Such a pretty color & so comfortable!
The queen roll slats didn’t reach across my queen bed frame. I was told I’d have to pay return shipping (which was almost as much as the product itself), and I’d also get a 30% restocking fee, so it was cost prohibitive to return the roll slats. I will not shop at Ornate Home again.
Love our new nightstands. Very sturdy and wood based. Can't wait to see them with the bed. Super great quality!!
There is no option to cancel or change the order once it’s placed. No communication at all on where this is in the process and certainly no way to get a hold of someone to discuss
102 reviews matching
